At a Glance
- Tasks: Be the vital link between customers and teams, ensuring smooth onboarding and order management.
- Company: Join a dynamic company focused on quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Flexible hours and opportunities for growth in a fast-paced environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service or sales support, with strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
The Customer Services Advisor is a key member of the Customer Service team and serves as a vital link between Business Development Managers, customers, and internal departments. The CSR II manages new account setups, oversees the sales order management process, and provides proactive communication to ensure seamless customer experiences. This position operates with moderate independence, handling more complex accounts and contributing to continuous improvement within the Customer Service function.
Job Role
- Serve as a crucial link between Business Development Managers (BDMs) and internal teams, ensuring smooth customer onboarding and consistent order management.
- Oversee the full sales order process, including customer account creation, order entry, acknowledgements, and shipment coordination, ensuring all transactions are processed accurately and on time.
- Communicate proactively with customers regarding order acknowledgments, delivery dates, and any issues impacting lead time or fulfillment.
- Manage customer inquiries, concerns, and complaints with professionalism and empathy, coordinating resolutions in collaboration with internal stakeholders.
- Resolve support requests related to an integrated hardware and software system in a timely manner.
- Collaborate cross-functionally with Operations, Planning, Finance, Quality, and Logistics to ensure customer expectations are met and any service risks are mitigated.
- Participate in production or planning meetings to represent customer requirements and communicate updates that may impact shipments or deadlines.
- Process manual debit and credit memos, assist in Return Merchandise Authorization (RMA) processing, and support warranty claim coordination.
- Support intercompany order transactions and ensure accurate and timely documentation in SAP and Salesforce systems.
- Partner with Business Development Managers (BDMs) on quotes, pricing requests, and new account setups, ensuring alignment with internal processes and approval requirements.
- Maintain customer records, documentation, and communication logs with accuracy and attention to detail.
- Contribute to team process improvements and provide feedback to enhance customer experience and operational efficiency.
- Follow company policies and practices as outlined in the Employee Handbook and adhere to all safety guidelines and procedures under AWAIR or related programs.
- Perform other administrative duties and departmental support as needed.
Job Requirements
- Minimum two (2) years of experience in Customer Service or Sales Support, preferably in a manufacturing or logistics environment.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook).
- Experience with SAP or similar ERP systems; Salesforce or CRM experience preferred.
- Strong communication and problem-solving skills with a customer-first mindset.
- Exceptional attention to detail, accuracy, and documentation.
- Ability to manage multiple tasks independently under minimal supervision.
- Excellent organizational and time-management skills.
- Strong teamwork, diplomacy, and collaboration across departments.
Preferred Qualifications
- Four (4) years of experience in a Sales Support or Customer Service role.
- Previous work experience in sales support.
- Knowledge and experience using SAP.
What we offer
- Competitive annual salary, Circa £32,000 per annum
- Sales Commission Scheme
- Hybrid working
- Electric vehicle salary sacrifice scheme
- Cycle to Work scheme
- WPA – Optional private medical insurance and/or dental and optical cash plan
- Employee Assistance Programmes (EAPs)
- Free eye tests
- 26 days' annual leave, plus bank holidays
- Long service awards
- Pension scheme with employer contributions matched up to 6%
- Death in service benefit
- Life assurance (4x annual salary)
- Plus many more
Additional Information
- Actively supports and complies with Peli BioThermal’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
- Must have the ability to complete assignments within the timeframe specified by the Manager.
- Must be flexible regarding working hours and overtime. Must be able to work overtime on evenings and weekends, with or without advanced notice.
- Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.
Customer Services Advisor in Leighton Buzzard employer: Peli BioThermal
Peli BioThermal is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of circa £32,000 along with a comprehensive benefits package including hybrid working options, a sales commission scheme, and generous annual leave. Our collaborative work culture fosters teamwork and innovation, ensuring that every Customer Services Advisor plays a vital role in enhancing customer experiences while enjoying opportunities for continuous improvement and development within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Leighton Buzzard
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peli BioThermal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peli BioThermal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor in Leighton Buzzard
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peli BioThermal:Your cover letter is your chance to shine! Tell us why you want to work at Peli BioThermal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peli BioThermal!
How to prepare for a job interview at Peli BioThermal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
