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- Tasks: Engage with the community and drive membership sales at our vibrant leisure centre.
- Company: Join BH Live, a leading charity and social enterprise in leisure and events.
- Benefits: Enjoy gym membership, health cash plan, and flexible working hours.
- Why this job: Be part of a team that promotes health and wellbeing in the community.
- Qualifications: Great customer service skills and a passion for sales.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 26715 - 30000 £ per year.
BH Live is recruiting for a Membership Advisor to join our team at BH Live Active – Pelhams. You will be friendly and accountable for the achievement of membership sales across the Leisure Centre and BH Live. A vibrant community hub, the team at Pelhams works closely with the local community and health groups to provide fitness and social activities for all.
High-quality fitness facilities include a recently refurbished gym with natural daylight and park views. Equipment includes Technogym’s cardio, resistance equipment for strength and toning, free weights and functional fitness space. Swimming facilities include two pools with lane swimming, public swim sessions, pool-based classes, fun for young people, lessons and more. There is also a sauna for post workout relaxation. Group exercise classes run seven days a week including Les Mills BodyPump, BodyJam, BodyCombat, Sprint, Dance, Lifting Techniques, HIIT, yoga, Pilates, Core, Zumba and so much more. There is also a dedicated Technogym Group cycle studio with daily classes.
You will:
- Sell with integrity whilst actively working towards set sales targets.
- Provide tours to customers and potential members and create excitement for our products and BH Live Gym Membership.
- Build a loyal membership base.
- Deal with queries relating to memberships from both customers and colleagues.
- Act as a brand ambassador for BH Live when attending community events and outreach programmes.
- Generate sales leads.
To be successful you will need:
- Great customer service skills.
- Ability to work hours aligned to the centres opening hours, which may include working weekends, bank holidays and evenings.
- Practical sales experience or a keen willingness to learn.
- Drive and be comfortable hitting and achieving targets.
We offer great benefits to our colleagues, which includes:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live: We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:
- More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
- Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
- Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve.
To apply: All applications are to be made via the BH Live Careers site - careers.bhlive.org.uk. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Membership Advisor employer: Pelhams Park Leisure Centre
Contact Detail:
Pelhams Park Leisure Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BH Live and Pelhams. Understand their values, community involvement, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! You’ll want to be able to sell yourself just like you would sell a membership. Prepare a short introduction about who you are, your experience, and why you’re excited about the Membership Advisor role. Keep it friendly and engaging!
✨Tip Number 3
Show off your customer service skills! During the interview, share examples of how you've provided excellent service in the past. Whether it’s resolving a customer issue or going the extra mile, let them see that you can build relationships and create excitement for BH Live.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Membership Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our community-focused mission.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or sales. We’re looking for someone who can engage with our members, so share specific examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to submit your application through the BH Live Careers site! It’s the best way for us to receive your details and ensures you’re considered for the Membership Advisor role.
How to prepare for a job interview at Pelhams Park Leisure Centre
✨Know Your Stuff
Before the interview, make sure you know all about BH Live and what they stand for. Familiarise yourself with their community initiatives and fitness offerings. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your Sales Skills
Since the role involves achieving membership sales targets, be ready to discuss your previous sales experiences or how you plan to approach sales. Think of specific examples where you've successfully sold a product or service, and be prepared to share those stories.
✨Be Personable
As a Membership Advisor, you'll need great customer service skills. Practice being friendly and approachable during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a potential member. This will demonstrate your ability to connect with customers.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're proactive and genuinely interested in the position.
