At a Glance
- Tasks: Engage customers through digital channels and follow up on leads to drive meaningful conversations.
- Company: Peleman, a creative company focused on making unforgettable experiences tangible.
- Benefits: Attractive salary, flexible benefits, and a positive workplace atmosphere.
- Other info: Join a supportive team that values personal attention and employee satisfaction.
- Why this job: Shape customer engagement in a dynamic, international environment with a focus on sustainability.
- Qualifications: 3-5 years in marketing or commercial roles, strong communication skills, and digital tool proficiency.
The predicted salary is between 30000 - 40000 € per year.
Peleman makes unforgettable experiences tangible in a reliable, respectful and creative way. Moments that mean something to your company, your customers, yourself and your family should get the attention they deserve. Make your business a personal story, make it tangible!
Do you enjoy turning digital interest into real conversations with customers? Do you like working with content and campaigns, and actively following up on the responses they generate? Do you take initiative, pick up the phone and naturally engage customers? Then you might be the Customer Engagement Executive we are looking for.
At Peleman, we believe that every message deserves to stand out. As a marketing-driven organization, we help brands elevate their content with premium printed presentation solutions that make an impact. Visually, tactilely, and emotionally. A brand is defined by the customer’s experience. The experience is delivered by the employees. We help professionals present information in a sustainable and impactful way.
For our UK team in Horsham, we are looking for a commercially minded and digitally strong Customer Engagement Executive who connects marketing efforts with real customer interaction.
Your role: You’re the link between our digital presence and our customers. You follow up on warm leads generated through our webshop, campaigns and social media, pick up the phone, ask the right questions and guide customers toward the right solution. You don't wait for customers to come to you; you reach out, follow up and keep the conversation going. Alongside the commercial side, you contribute to content and campaigns. You help shape segment-focused communication for hospitality, real estate and funeral professionals, support email flows, improve webshop pages and translate customer conversations into concrete insights for the marketing team in Belgium. You work closely with your team in the UK and collaborate daily with the marketing and sales teams in Belgium. You report to your UK Customer Engagement Team Lead.
What you bring:
- 3 to 5 years of experience in a commercial and/or marketing role.
- Comfortable proactively reaching out to customers by phone, email and digital channels.
- Hands-on with digital tools: CRM, email marketing, social media, content creation.
- Strong communicator, written and verbal, with a commercial mindset.
- Structured in your follow-up, curious and not afraid to take ownership.
- Bachelor’s degree or equivalent experience in marketing, communication or a related field.
Happiness at work: With us, it’s not just about attracting the best talent, but also about creating a pleasant atmosphere in the workplace. Personal attention and employee satisfaction are highly valued at Peleman, and you can feel that in everything we do. So if you want to work in a company where attention to the individual and a positive atmosphere are central, this is the ideal opportunity for you.
What we offer:
- A key role in our growing UK team.
- A dynamic and entrepreneurial environment within an international company.
- Close collaboration with marketing and sales.
- The opportunity to shape customer engagement and segment growth.
- A company culture focused on sustainability, innovation and long-term relationships.
- An attractive salary package with flexible benefits.
One Team, One Goal. Interested? Do you get energy from international growth, strong partnerships and tangible solutions? Do you feel addressed by this role and our values? Then we would love to hear from you. Convince us that this is your next step.
Customer Engagement Executive in Horsham employer: Peleman Industries nv
At Peleman, we pride ourselves on being an exceptional employer that values personal attention and employee satisfaction. Our dynamic UK team in Horsham offers a collaborative environment where creativity thrives, and you can make a tangible impact on customer engagement. With a focus on sustainability and innovation, we provide ample opportunities for professional growth, alongside an attractive salary package and flexible benefits, making us the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive in Horsham
✨Tip Number 1
Get to know the company inside out! Before you step into that interview, dive deep into Peleman's values and mission. Show us that you understand how they create unforgettable experiences and how you can contribute to that vision.
✨Tip Number 2
Practice your pitch! You’ll need to communicate effectively with customers, so prepare a few engaging stories about your past experiences. Make sure they highlight your proactive approach and how you’ve turned digital interest into real conversations.
✨Tip Number 3
Don’t just wait for the interview; reach out! Connect with current employees on LinkedIn or engage with Peleman’s social media. This shows initiative and gives you insights that can help you stand out during the hiring process.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. Use it as an opportunity to reiterate your enthusiasm for the role and how you can help elevate customer engagement at Peleman.
We think you need these skills to ace Customer Engagement Executive in Horsham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer engagement shine through! We want to see how much you enjoy turning digital interest into real conversations. Share examples of how you've done this in the past.
Tailor Your Content:Make sure to customise your application to reflect the role and our values. Highlight your experience with digital tools and how you've used them to engage customers. This shows us that you understand what we're all about!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate strong communication skills, so make sure your writing is clear and structured. Avoid fluff and focus on what makes you a great fit for the Customer Engagement Executive role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows us that you're proactive and keen to join our team!
How to prepare for a job interview at Peleman Industries nv
✨Know the Company Inside Out
Before your interview, take some time to really understand Peleman's mission and values. Familiarise yourself with their products and how they create memorable experiences for customers. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Customer Engagement Executive, strong communication is key. Prepare examples of how you've successfully engaged with customers in the past, whether through phone calls, emails, or social media. Be ready to demonstrate your ability to ask the right questions and guide conversations effectively.
✨Be Proactive and Take Initiative
Peleman values individuals who don’t wait for opportunities to come to them. Think of instances where you took the initiative to reach out to customers or improve processes. Highlight these experiences during your interview to showcase your proactive mindset.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer engagement scenarios. Practice answering questions that involve following up on leads or translating customer feedback into actionable insights. This will help you demonstrate your problem-solving skills and commercial mindset.
