At a Glance
- Tasks: Engage customers through digital channels and follow up on leads to drive meaningful conversations.
- Company: Peleman, a creative company focused on making unforgettable experiences tangible.
- Benefits: Attractive salary, flexible benefits, and a positive workplace culture.
- Other info: Join a supportive team that values personal attention and employee satisfaction.
- Why this job: Shape customer engagement in a dynamic, entrepreneurial environment with international growth opportunities.
- Qualifications: 3-5 years in marketing or commercial roles, strong communication skills, and hands-on with digital tools.
The predicted salary is between 30000 - 40000 € per year.
Peleman makes unforgettable experiences tangible in a reliable, respectful and creative way. Moments that mean something to your company, your customers, yourself and your family should get the attention they deserve. Make your business a personal story, make it tangible!
Do you enjoy turning digital interest into real conversations with customers? Do you like working with content and campaigns, and actively following up on the response they generate? Do you take initiative, pick up the phone and naturally engage customers? Then you might be the Customer Engagement Executive we are looking for.
At Peleman, we believe that every message deserves to stand out. As a marketing-driven organization, we help brands elevate their content with premium printed presentation solutions that make an impact. A brand is defined by the customer’s experience, which is delivered by the employees. We help professionals present information in a sustainable and impactful way.
For our UK team in Horsham, we are looking for a commercially minded and digitally strong Customer Engagement Executive who connects marketing efforts with real customer interaction.
Your role:
- You’re the link between our digital presence and our customers.
- You follow up on warm leads generated through our webshop, campaigns and social media, pick up the phone, ask the right questions and guide customers toward the right solution.
- You don't wait for customers to come to you; you reach out, follow up and keep the conversation going.
- Alongside the commercial side, you contribute to content and campaigns.
- You help shape segment-focused communication for hospitality, real estate and funeral professionals, support email flows, improve webshop pages and translate customer conversations into concrete insights for the marketing team in Belgium.
- You work closely with your team in the UK and collaborate daily with the marketing and sales teams in Belgium.
- You report to your UK Customer Engagement Team Lead.
What you bring:
- 3 to 5 years of experience in a commercial and/or marketing role.
- Comfortable proactively reaching out to customers by phone, email and digital channels.
- Hands-on with digital tools: CRM, email marketing, social media, content creation.
- Strong communicator, written and verbal, with a commercial mindset.
- Structured in your follow-up, curious and not afraid to take ownership.
- Bachelor’s degree or equivalent experience in marketing, communication or a related field.
Happiness at work:
With us, it’s not just about attracting the best talent, but also about creating a pleasant atmosphere in the workplace. Personal attention and employee satisfaction are highly valued at Peleman, and you can feel that in everything we do. So if you want to work in a company where attention to the individual and a positive atmosphere are central, this is the ideal opportunity for you.
What we offer:
- A key role in our growing UK team.
- A dynamic and entrepreneurial environment within an international company.
- Close collaboration with marketing and sales.
- The opportunity to shape customer engagement and segment growth.
- A company culture focused on sustainability, innovation and long-term relationships.
- An attractive salary package with flexible benefits.
One Team, One Goal. Interested? Do you get energy from international growth, strong partnerships and tangible solutions? Do you feel addressed by this role and our values? Then we would love to hear from you. Convince us that this is your next step.
Customer Engagement Executive employer: Peleman Industries nv
At Peleman, we pride ourselves on creating a vibrant and supportive work environment where every employee is valued and encouraged to grow. As a Customer Engagement Executive in our UK team based in Horsham, you will play a pivotal role in connecting with customers and shaping their experiences, all while enjoying a dynamic culture that prioritises sustainability and innovation. With a focus on personal attention and employee satisfaction, we offer an attractive salary package and flexible benefits, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive
✨Tip Number 1
Get proactive! Don’t just wait for the phone to ring. Reach out to potential customers and follow up on leads. Show them you’re eager to help and ready to engage in meaningful conversations.
✨Tip Number 2
Be a content whizz! Familiarise yourself with the campaigns and content that Peleman uses. This way, you can confidently discuss how our solutions can meet customer needs and make their experiences unforgettable.
✨Tip Number 3
Use your digital tools like a pro! Whether it’s CRM or social media, make sure you’re comfortable navigating these platforms. They’re essential for tracking interactions and ensuring no lead slips through the cracks.
✨Tip Number 4
Show your passion for customer engagement! When you connect with customers, let your enthusiasm shine through. It’s all about making those personal connections that turn interest into lasting relationships.
We think you need these skills to ace Customer Engagement Executive
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer engagement shine through! We want to see how much you enjoy turning digital interest into real conversations. Share examples of how you've done this in the past.
Tailor Your Content:Make sure to customise your application to reflect the role of Customer Engagement Executive. Highlight your experience with content and campaigns, and how you've successfully followed up on leads. This will show us that you understand what we're looking for!
Be Proactive:In your application, demonstrate your proactive nature. Talk about times when you've taken the initiative to reach out to customers or improve processes. We love candidates who don’t wait for opportunities but create them!
Keep It Structured:Just like we value structured communication with our customers, we appreciate a well-organised application. Make it easy for us to read by using clear headings and bullet points where necessary. And remember, apply through our website for the best chance!
How to prepare for a job interview at Peleman Industries nv
✨Know the Company Inside Out
Before your interview, make sure you dive deep into Peleman's mission and values. Understand how they create unforgettable experiences and how your role as a Customer Engagement Executive fits into that vision. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Engagement Executive, strong communication is key. Prepare examples of how you've successfully engaged customers in the past, whether through phone calls, emails, or social media. Be ready to demonstrate your ability to ask the right questions and guide conversations towards solutions.
✨Be Proactive and Take Initiative
Peleman values individuals who don’t wait for opportunities to come to them. Think of instances where you took the initiative to reach out to customers or improve processes. Highlight your proactive nature during the interview to show that you're a perfect fit for their dynamic environment.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions about the role, team dynamics, and company culture. Ask about how the UK team collaborates with the marketing and sales teams in Belgium, or how they measure success in customer engagement. This shows your genuine interest and helps you assess if it's the right fit for you.
