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- Tasks: Support the Site Manager in delivering top-notch customer service and efficient store operations.
- Company: Join Centra, a growing retail business focused on fresh food and exceptional customer care.
- Benefits: Enjoy flexible working, competitive salary, staff discounts, and up to 27 days annual leave.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in a fast-paced environment.
- Qualifications: 2+ years in a supervisory role, strong communication skills, and a passion for retail excellence.
- Other info: Opportunities for ongoing training and career progression await you!
The predicted salary is between 30000 - 42000 £ per year.
Our business is growing - are you ready for a new challenge? If so, we have an exciting opportunity for an experienced Assistant Manager to join our management team. The successful candidate will support the Site Manager in executing our business strategy in store and across the business in our Skerries store in Co. Dublin.
Job purpose: Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in the Site Manager's absence.
Main Tasks and Responsibilities:
- Customer Service
- Pro-actively deliver excellence in customer service at all times.
- Ensure that customer satisfaction is the number one priority and consistently deliver exceptional service by displaying I-CARE service excellence behaviours.
- Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate.
- Store Operations and Standards
- Support the Site Manager in the efficient day-to-day running of the retail unit.
- Ensure that the store reflects the company's standards of merchandising, presentation and Customer Care.
- Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same.
- Ensure all operational checklists are followed on a daily basis across the shop and forecourt.
- Team Management
- Competently manage and organise a team of staff.
- Be approachable and a role model who leads by example and encourages teamwork, fostering a positive attitude and atmosphere in the workplace.
- Develop and promote good communication between employees and management in a safe, respectful and inclusive environment.
- Support Store Manager in the development and training of the team to required training standards.
- Manage employee performance, giving regular feedback, recognition and encouragement.
- Stock Management
- Ensure accurate ordering of stock from PLOF.
- Accept and process deliveries.
- Merchandise shop area to ensure maximum performance of products.
- Be vigilant at all times to prevent stock loss and waste.
- Perform and manage weekly/monthly stock takes.
- Achieve the specified margins and sales targets set out by Support Office.
- Health, Safety and Welfare Management
- Assume role of H&S Officer for designated site.
- Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments.
- Strictly comply with all policies, practices and procedures, outlined in the Pelco Ltd. Health and Safety Management System and Safety Statement.
- Maintain security awareness at all times and escalate where appropriate.
- General/Other
- Comply with Pelco Ltd. policies at all times.
- Comply with all legislation relevant to the operation of a service station including Employment Law.
- Ensure correct uniform/dress code and name badge are worn correctly and at all times, and the highest standard of personal care is upheld.
- Develop strong working relationships with colleagues and Group Management.
- Complete all tasks to the best of your ability and to the highest standard.
- Ensure discretion and confidentiality are maintained at all times.
- Perform any other duties or assume other responsibilities that may be assigned to the role.
The ideal candidate will have:
- Minimum 2 years' experience in a Supervisory/Management position.
- Levels 1 & 2 knowledge of food safety is a distinct advantage.
- Excellent communication and delegation skills.
- Proven staff management skills.
- Highly driven with a strong work ethic.
- Passion for retail and customer excellence.
- Thrive in a fast-paced working environment.
Some of our benefits include:
- Competitive salary & flexible working arrangements.
- Staff Discount.
- Paid Family Leave including Maternity & Parental Leave.
- Enhanced annual leave entitlements up to 27 days.
- VHI Health Insurance Funded Scheme.
- Colleague Assistance Programme - GP Online & Counselling Service.
- Employee Referral Bonus.
- Travel & Bike to Work Scheme.
- Save as you earn Scheme.
- Mileage Scheme.
- Ongoing training, appraisals and career progression opportunities.
- E-Learning and Development Portal.
Visit www.pelco.ie for more information and start the next exciting chapter of your career with us today!
Assistant Manager | Centra employer: Pelco Group
Contact Detail:
Pelco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager | Centra
✨Tip Number 1
Familiarise yourself with the I-CARE service excellence behaviours mentioned in the job description. Understanding these principles will help you demonstrate your commitment to customer service during any interviews or discussions.
✨Tip Number 2
Research the specific operations and standards of Centra stores, particularly in relation to hygiene and stock management. Being knowledgeable about their practices will show that you're proactive and serious about the role.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed a team or handled customer complaints. This will help you illustrate your leadership skills and ability to maintain high standards in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of Centra if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview preparation.
We think you need these skills to ace Assistant Manager | Centra
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory or management roles, particularly in retail. Emphasise your customer service skills and any specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer excellence. Mention how your previous experiences align with the responsibilities of the Assistant Manager role and express your enthusiasm for contributing to the Skerries store.
Highlight Relevant Skills: In your application, focus on key skills such as communication, delegation, and team management. Provide examples of how you've successfully managed teams and improved customer satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Assistant Manager position.
How to prepare for a job interview at Pelco Group
✨Showcase Your Customer Service Skills
As an Assistant Manager, customer service is key. Be prepared to discuss specific examples of how you've delivered exceptional service in the past and how you handle customer complaints effectively.
✨Demonstrate Team Leadership
Highlight your experience in managing and motivating a team. Share instances where you've fostered teamwork and created a positive work environment, as this will resonate well with the interviewers.
✨Know the Company Standards
Familiarise yourself with the company's standards for merchandising and customer care. Being able to discuss how you would maintain these standards in the store will show your commitment to the role.
✨Prepare for Operational Questions
Expect questions about daily operations and stock management. Be ready to explain how you would ensure efficient running of the store and manage stock levels effectively to meet sales targets.
