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- Tasks: Join our team to analyse customer data and provide actionable insights.
- Company: PEI Group is a global business intelligence company focused on investment professionals.
- Benefits: Enjoy 25 days leave, volunteer time, private medical insurance, and flexible working options.
- Why this job: Be part of a diverse team that drives business growth through data-driven insights.
- Qualifications: Bachelor's degree and 2 years in customer insight or data analytics required.
- Other info: We value diversity and support flexible working arrangements.
The predicted salary is between 28800 - 43200 £ per year.
We at PEI Group are looking for a UX Researcher to join our welcoming, diverse, and growing team based here in London. PEI's customer insights professionals play a critical role in transforming data into actionable insights that inform our business decisions and enhance our customer experience. You will work within a cross-functional team to analyse customer data, develop insights, and provide recommendations that align with our strategic objectives. The ideal candidate will have a strong background in data analytics, customer behaviour analysis, customer enquiry and a passion for leveraging data to drive business growth.
Key Responsibilities:
- Analyse customer data from various sources (e.g., GA, Heap.io, Delighted NPS, Dovetail, CRM systems, surveys) to uncover trends, behaviours, and preferences.
- Develop and present actionable insights and recommendations to key stakeholders, including marketing, product development, and customer service teams.
- Collaborate with the UX, Product Design and Data Science teams to design and implement customer segmentation models and predictive analytics.
- Conduct market research and competitive analysis to benchmark our customer experience against industry standards.
- Design and execute customer surveys, focus groups, and other quantitative and qualitative research methods to gather deeper insights into customer needs and satisfaction.
- Create and maintain dashboards and reports to monitor customer metrics and KPIs.
- Work with the cross functional team to develop and test hypotheses, measure the effectiveness of campaigns, and optimize customer journeys.
- Stay up-to-date with industry trends and best practices in customer insights and data analytics.
About You Qualifications:
- Bachelor's degree in a relevant degree.
- Minimum of 2 years of experience in a customer insight, data analytics, or a similar role in a digital company.
- Proficiency in data analysis tools and software.
- Strong understanding of customer behaviour analysis and market research methodologies.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Ability to translate complex data into clear and actionable insights for non-technical stakeholders.
- Strong communication and presentation skills.
- Experience working in a fast-paced, cross-functional environment.
- Knowledge of digital marketing, e-commerce, and customer journey optimization is a plus.
Why you’ll love working for us:
- Generous Leave: 25 days annual leave (+8 bank holidays), Holiday-Flex and a gifted December break.
- Volunteer Time: 4 days of volunteer leave per year to give back to your community.
- Comprehensive Benefits: Life Cover, Private Medical Insurance.
- Financial Perks: Employee Incentive Reward Scheme, 4.5% matches pension contribution and a Cycle to Work Scheme.
- Employee Support: Employee Assistance Programme to enhance employee’s wellbeing & Referral Scheme to help reward your network.
- Flexible Working: Enjoy a flexible working policy to balance your professional & personal life.
About Us Who we are:
PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 440 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success.
What we do:
PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active – in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere – PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors.
At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.
PEI Group supports flexible working arrangements, and we welcome career returners.
UX Researcher employer: PEI
Contact Detail:
PEI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher
✨Tip Number 1
Familiarise yourself with the specific data analysis tools mentioned in the job description, such as Google Analytics and Heap.io. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your ability to translate complex data into actionable insights by preparing a portfolio of past projects. Highlight how your research influenced business decisions or improved customer experiences, as this aligns perfectly with what PEI Group is looking for.
✨Tip Number 3
Network with current or former employees of PEI Group on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Stay updated on the latest trends in UX research and customer behaviour analysis. Being able to discuss recent developments or case studies during your interview will show your passion for the field and your commitment to continuous learning.
We think you need these skills to ace UX Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX research, data analytics, and customer behaviour analysis. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leveraging data to drive business growth. Mention specific tools and methodologies you are familiar with, and how they relate to the responsibilities outlined in the job description.
Showcase Your Analytical Skills: In your application, provide examples of how you've previously analysed customer data and developed actionable insights. Highlight any experience with tools like Google Analytics or CRM systems, as these are crucial for the role.
Prepare for Potential Assessments: Be ready to discuss your analytical process and present case studies or examples of your work during interviews. This will help demonstrate your problem-solving skills and ability to communicate complex data effectively.
How to prepare for a job interview at PEI
✨Know Your Data Tools
Familiarise yourself with the data analysis tools mentioned in the job description, such as GA, Heap.io, and Dovetail. Be prepared to discuss your experience with these tools and how you've used them to derive insights in previous roles.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed customer data to uncover trends and behaviours. Highlight specific projects where your insights led to actionable recommendations that improved customer experiences or business outcomes.
✨Communicate Clearly
Practice explaining complex data findings in simple terms. Since you'll be presenting to non-technical stakeholders, being able to convey your insights clearly and effectively is crucial.
✨Stay Current with Industry Trends
Research the latest trends in UX research and customer insights. Being knowledgeable about current best practices will demonstrate your passion for the field and your commitment to continuous learning.
