At a Glance
- Tasks: Lead a dynamic team in managing client relationships and driving growth across EMEA/APAC.
- Company: Join PEI, a leader in the private markets industry with a vibrant culture.
- Benefits: Flexible working arrangements, career development opportunities, and a diverse, inclusive environment.
- Other info: Be part of a global team dedicated to innovation and excellence in finance.
- Why this job: Make a real impact by shaping client strategies and leading a talented team.
- Qualifications: Proven leadership in account management and strong client engagement skills required.
The predicted salary is between 45000 - 55000 £ per year.
The Head of Account Management – EMEA/APAC is a client facing commercial leader, not a back-office manager. The role spends significant time with customers - on client calls, executive reviews and on-site meetings across the region – and uses that first hand insights to set retention and growth strategy for a distributed team of Account Managers, combining deep customer intimacy with a strategic operating mindset across culturally diverse, multi-jurisdictional markets.
Client Leadership & Executive Presence
- Spend meaningful, protected time in front of customers: renewal calls, executive business reviews, escalations and on-site visits
- Act as executive sponsor for the region's most strategic accounts, building relationships with senior client stakeholders
- Be the senior face of PEI in the region – at client meetings, industry events and market visits
- Bring first hand client insight back into regional strategy, coverage decisions and product conversations
Regional Retention & Growth Strategy
- Own the retention strategy for EMEA and APAC, with accountability for forecast accuracy, NRR and churn mitigation
- Set a multi-year regional account strategy adapted to local market dynamics, client maturity and competitive context
- Use satisfaction signals and early-warning indicators from Client Engagement, intervening personally on at-risk accounts
Strategic Team Leadership
- Lead a geographically distributed team of Account Managers across multiple languages and jurisdictions
- Coach in the field, not just in reviews: join Account Managers on live client calls and negotiations to develop capability through example
- Implement consistent frameworks for account planning, renewal forecasting, stakeholder engagement and value delivery
- Own talent development, performance feedback and succession across the regional team
- Allocate coverage strategically across pods, tiers and markets as the portfolio evolves
Growth Alignment & Commercial Collaboration
- Drive account plan execution that supports expansion goals and aligns with product strategy
- Coordinate with Commercial Acquisition to sequence expansion efforts and assign ownership
- Embed greenfield insight into planning conversations to support multi-product strategies
Voice of the Client & Strategic Integration
- Champion the client perspective in global account management forums and planning cycles
- Report on renewal progress, risk accounts and cross-functional dependencies with insight drawn from direct client contact
- Surface client feedback to inform product localization and market-specific development
About You
Requirements
Qualification & Experience
- Proven track record as a team leader managing geographically distributed account management teams
- Demonstrated success leading regional P&L with accountability for retention, NRR and growth
- Strong experience managing complex, multi-jurisdictional teams with cultural and linguistic diversity
- Proven ability to balance hands‑on client engagement with strategic leadership responsibilities
- Experience leading through matrixed organizational structures and cross‑functional collaboration
- Track record of successful client‑facing role with executive-level relationship experience
- An interest in Private Markets and enthusiasm to learn more about the industry
Technical Skills
- Proficiency in account planning, forecasting and retention strategy development
- Strong analytical and data interpretation skills for retention metrics, NRR and churn analysis
- Financial acumen and P&L management experience
- Experience with CRM platforms and sales operations (Dynamics 365 preferred)
- Strong verbal and written communication, including ability to present to senior stakeholders
Personal Attributes
- Strategic thinker: ability to balance long-term market strategy with day-to-day operational excellence
- Executive presence: confidence and polish in client-facing and internal executive interactions
- Strong leadership and coaching ability: demonstrated success developing and retaining high‑performing teams
- Cultural intelligence: comfort navigating diverse markets, languages and business practices
- Relationship builder: natural ability to establish trust and deep connections with clients and team members
- Results-driven: focus on delivering measurable commercial outcomes and accountability
- Resilient and adaptable: ability to lead effectively in evolving markets and ambiguous situations
- Collaborative: demonstrated ability to influence and work effectively across organizational boundaries
About Us
PEI sits at the centre of one of the most dynamic industries in global finance. Private markets have grown from a niche corner of the investment world into an industry with $15 trillion AUM, spanning dozens of strategies, hundreds of geographies and thousands of funds. The professionals navigating it rely on us to make sharper decisions. Today, PEI operates a range of platforms, each dedicated to a major asset class or investment theme; from private equity and infrastructure to real estate, private credit and beyond. What makes us genuinely different is what we bring together. Data-enabled tools. Data-enriched insight. Built on powerful proprietary datasets. Editorial insights based on deep market knowledge and experience. The networks and communities that convene the people who move and manage capital. No other business is this well connected. This shapes everything we build, every hire we make, and every decision we take.
Our 500+ team spans Europe, APAC and the Americas – researchers, journalists, data scientists, product engineers, events professionals, marketers and commercial specialists – all working to give private markets professionals the intelligence edge they need. Central to everything we do is our people. We’ve built a culture where talent grows, careers are built with intention, and everyone has the opportunity to learn, grow, and make their mark.
At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this. PEI Group supports flexible working arrangements, and we welcome career returners.
Head of Account Management in London employer: PEI
Private Equity Insights is an exceptional employer that offers a dynamic and entrepreneurial work environment in the heart of London. With a strong focus on employee growth, we provide unlimited opportunities for internal promotion and professional development, allowing you to make a tangible impact in the Private Equity industry. Join our motivated team and enjoy the chance to build meaningful relationships while participating in global conferences, all within a culture that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Account Management at PEI!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like PEI or be willing to refer you for that Head of Account Management position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from PEI who’s on the lookout for their next Head of Account Management star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Account Management role at PEI!
We think you need these skills to ace Head of Account Management in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at PEI. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at PEI
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at PEI. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
