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- Tasks: Manage and optimise Microsoft Dynamics CRM while training sales teams for success.
- Company: Join a dynamic international company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a supportive environment with excellent career advancement opportunities.
- Why this job: Be the vital link between technology and users, making a real impact on sales performance.
- Qualifications: Experience with Microsoft Dynamics CRM and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a highly capable Microsoft Dynamics CRM administrator and trainer to ensure that our international company capitalises on the benefits offered by the Microsoft Dynamics CRM system. As a specialist for Microsoft Dynamics, you will assist and enable our sales teams. You will do this by supporting and improving our Microsoft Dynamics CRM and related applications, whilst also liaising with all key stakeholders from Product, Marketing & Sales to build a comprehensive training plan.
You are a naturally approachable and solution-oriented individual who will become the natural link between the system and the end-user. You are highly service focused and will work to communicate incidents and limit the end-user impact. You will always try to find a work-around, and drive to achieve a root cause fix. Together with your colleagues and our suppliers, you know how to improve the platform, drive usage, and provide actionable business insights. In addition, you understand how to tailor the applications to ensure the system, people and business outcomes are aligned.
Responsibilities:- Ensuring optimal performance of Microsoft Dynamics CRM systems and products.
- Managing Microsoft Dynamics teams.
- Building custom Views and dashboards as needed by the sales teams.
- Importing sales department leads, contacts, and other data.
- Evaluating new Microsoft Dynamics releases in sandbox environments, as well as providing training, documentation and support.
- Looking for continuous improvement opportunities within the current setup and with new and upcoming functionality.
- Documenting the processes, including training guides, error reports and changes to the systems.
- First line of support for the sales team.
- Reiterating best practice and providing requirements for system changes.
- Work with sales leadership to develop, execute, optimize and assess enablement program.
- Build a trusted relationship with sales reps.
- Serve as a liaison between sales, marketing and product teams.
- Provide effective onboarding and training programs for sales reps.
- Coordinate educational content for ongoing training.
- Facilitate content creation and use with sales and marketing teams.
- Gather and relay feedback to continuously iterate on the enablement strategy.
We are looking for someone who is:
- Experienced in working cross functionally (Product, Marketing & Sales).
- Expert in Microsoft Dynamics CRM.
- In-depth knowledge of Microsoft Dynamics products and their functionalities.
- Creating & executing sales training plans & guides (onboarding, product launches, etc.).
- Strong understanding of the sales environment, including sales content, tools and training.
- Able to build internal relationships cross functionally.
- An Advanced or Intermediate level of Microsoft Dynamics certification in a relevant stream.
- A bachelor’s degree in computer science or relevant experience.
- At least 4 years of experience with CRM systems.
- At least 2 years of experience as a Microsoft Dynamics administrator in a similar environment.
- Extensive experience in the administration and maintenance of Microsoft Dynamics systems.
- Experience in performing Microsoft Dynamics upgrades and ensuring successful integration.
- Exceptional ability to create and maintain Microsoft Dynamics systems.
- In-depth knowledge of Microsoft Dynamics products and their functionalities.
- A strong understanding of the sales environment, including sales content, tools and training.
- Proficiency in creating Microsoft Dynamics profiles, allocating roles, and managing access.
- Experience with content management and learning management systems.
- Knowledge of importing data.
We need you to be fluent in English, both verbal and written.
Personal Attributes:Able to build internal relationships with sales and marketing.
CRM Administrator and Trainer in London employer: PEI
Contact Detail:
PEI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Administrator and Trainer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Dynamics, consider creating a portfolio or a presentation that highlights your achievements. This can really impress during interviews and set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by understanding the company’s use of Microsoft Dynamics. Research their sales processes and think about how you can improve them. This shows you’re proactive and ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace CRM Administrator and Trainer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics CRM and any relevant training you've provided. We want to see how your skills align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for CRM systems and your approachability as a trainer. Let us know how you can bridge the gap between technology and users, making their experience smoother.
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you've found workarounds or driven improvements in CRM systems. We love candidates who can think on their feet and provide actionable insights!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at PEI
✨Know Your Microsoft Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics CRM. Be prepared to discuss specific functionalities and how they can benefit the sales teams. Think about examples from your past experience where you've successfully implemented or improved CRM systems.
✨Showcase Your Training Skills
Since the role involves training, be ready to share your approach to creating effective training plans. Prepare a brief outline of a training session you’ve conducted before, highlighting how you tailored it to meet the needs of different users.
✨Demonstrate Cross-Functional Collaboration
This position requires working closely with various teams. Have examples ready that showcase your ability to build relationships across departments like Product, Marketing, and Sales. Talk about how you’ve facilitated communication and collaboration in previous roles.
✨Be Solution-Oriented
The job calls for a solution-oriented mindset. Think of challenges you've faced in CRM administration and how you overcame them. Be prepared to discuss your problem-solving process and how you ensure minimal impact on end-users.