Customer Service Executive - 4 Month FTC

PEI Group has an exciting opportunity for a Customer Service Executive to join the Event Operations team in London on a 4-month fixed-term contract, reporting to the Customer Service Manager, EMEA. You will handle customer queries across our EMEA events and support onsite delivery, with a particular focus on our flagship event, the Infrastructure Investor Global Summit, held at STATION, Berlin, from 22–25 February 2027. The role requires travel to Berlin on 21 February to support set-up, working onsite for the duration of the event and returning to London by 25 February. Travel and accommodation are provided.

You will work with a range of internal stakeholders and B2B clients across the infrastructure and private markets investment community. This role can be worked either 4 or 5 days per week.

Responsibilities and duties:

• Resolving all EMEA event queries quickly and accurately, including managing the Events Team inbox and directing queries to the right department where needed.
• Processing high volumes of online event ticket orders and recording all attendees accurately in the CRM, including cancelling and crediting orders where needed.
• Creating, cleaning and maintaining delegate lists that will be shared with internal stakeholders and sponsors for our events.
• Supporting registration data management and attendee profiling across subscription platform and event app.
• Uploading and maintaining event app content, including regular delegate, speaker, sponsor and investor imports.
• Working with the Customer Service, Product, Networks, Research & Analytics and Business Transformation teams to keep data accurate and consistent across systems.
• Keeping all communication with internal and external contacts consistent with the PEI brand.
• Giving the Customer Service Manager regular updates and feedback on all events.
• Working onsite at events, supporting registration desk operations, badge printing, onsite registration of new attendees, delegate queries and payment collection.
• Helping brief host and temporary staff onsite.

About You Person Specification:

Although we are keeping direct experience and knowledge requirements to a minimum, we do need you to demonstrate your capabilities in relation to the points listed under essential requirements in the person specification. You should be prepared to discuss illustrations on how your competencies have helped you to achieve positive results.

Qualifications and experience:

• Experience in customer service, administrative or event support role, ideally in a B2B or events environment.
• Excellent written and verbal communication skills, with a professional, client-facing manner.
• Highly organised with strong attention to detail, able to manage high volumes and competing deadlines.
• Confident using CRM systems and Excel; experience with event registration or event app platforms is a plus.
• Comfortable working onsite at events, including early starts, long days and travel where required.
• Calm, proactive and solutions-focused under pressure.
• Proficient in Microsoft office applications – Essential (mail merge, Outlook, Excel including creating formulas, formatting, pivot tables).

Travel will be required to an event in Berlin.

About Us:

PEI Group is the leading global provider of business intelligence, data, analytics, and events for private markets professionals. Through meticulously sourced data, deep analytical expertise, and a trusted journalistic heritage, PEI delivers vital intelligence to sharpen the decision-making of more than 30,000 investors, asset managers, and service providers. With over two decades of strong growth, PEI operates across ten asset classes including private equity, private credit, private real estate, and private infrastructure, through our portfolio of premium research platforms, membership networks, and global events.

Our 500-strong team operating from six offices, equips private market professionals with the relationships, opportunities, and critical market insights they need to navigate evolving markets and achieve stronger investment outcomes. At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this. PEI Group supports flexible working arrangements, and we welcome career returners.