At a Glance
- Tasks: Manage and optimise Microsoft Dynamics CRM while training sales teams for success.
- Company: Join a dynamic international company focused on innovation and collaboration.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Exciting opportunities for growth in a fast-paced, collaborative setting.
- Why this job: Be the vital link between technology and users, driving impactful change.
- Qualifications: Expertise in Microsoft Dynamics CRM and strong cross-functional relationship skills.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a highly capable Microsoft Dynamics CRM administrator and trainer to ensure that our international company capitalises on the benefits offered by the Microsoft Dynamics CRM system. As a specialist for Microsoft Dynamics, you will assist and enable our sales teams. You will do this by supporting and improving our Microsoft Dynamics CRM and related applications, whilst also liaising with all key stakeholders from Product, Marketing & Sales to build a comprehensive training plan. You are a naturally approachable and solution-oriented individual who will become the natural link between the system and the end-user. You are highly service focused and will work to communicate incidents and limit the end-user impact. You will always try to find a work-around, and drive to achieve a root cause fix. Together with your colleagues and our suppliers, you know how to improve the platform, drive usage, and provide actionable business insights. In addition, you understand how to tailor the applications to ensure the system, people and business outcomes are aligned.
Responsibilities and Duties
- Ensuring optimal performance of Microsoft Dynamics CRM systems and products.
- Managing Microsoft Dynamics teams.
- Building custom Views and dashboards as needed by the sales teams.
- Importing sales department leads, contacts, and other data.
- Evaluating new Microsoft Dynamics releases in sandbox environments, as well as providing training, documentation and support.
- Looking for continuous improvement opportunities within the current setup and with new and upcoming functionality.
- Documenting the processes, including training guides, error reports and changes to the systems.
- First line of support for the sales team.
- Reiterating best practice and providing requirements for system changes.
- Work with sales leadership to develop, execute, optimize and assess enablement program.
- Build a trusted relationship with sales reps.
- Serve as a liaison between sales, marketing and product teams.
- Provide effective onboarding and training programs for sales reps.
- Coordinate educational content for ongoing training.
- Facilitate content creation and use with sales and marketing teams.
- Gather and relay feedback to continuously iterate on the enablement strategy.
About You
We are looking for someone who is:
- Experienced in working cross functionally (Product, Marketing & Sales)
- Expert in Microsoft Dynamics CRM
- In-depth knowledge of Microsoft Dynamics products and their functionalities.
- Strong understanding of the sales environment, including sales content, tools and training
- Able to build internal relationships cross functionally
Experience & Skills
- Expert in Microsoft Dynamics CRM
- In-depth knowledge of Microsoft Dynamics products and their functionalities.
- Strong understanding of the sales environment, including sales content, tools and training.
- Able to build internal relationships cross functionally.
Qualifications & Experience
- An Advanced or Intermediate level of Microsoft Dynamics certification in a relevant stream.
- A bachelor’s degree in computer science or relevant experience.
- At least 4 years of experience with CRM systems.
- At least 2 years of experience as a Microsoft Dynamics administrator in a similar environment.
- Extensive experience in the administration and maintenance of Microsoft Dynamics systems.
- Experience in performing Microsoft Dynamics upgrades and ensuring successful integration.
- Exceptional ability to create and maintain Microsoft Dynamics systems.
- In-depth knowledge of Microsoft Dynamics products and their functionalities.
- A strong understanding of the sales environment, including sales content, tools and training.
- Proficiency in creating Microsoft Dynamics profiles, allocating roles, and managing access.
- Experience with content management and learning management systems.
- Knowledge of importing data.
- We need you to be fluent in English, both verbal and written.
Personal Attributes
- Able to build internal relationships with sales and marketing.
CRM Administrator & Trainer employer: PEI
Join our dynamic international company as a CRM Administrator & Trainer, where you will play a pivotal role in enhancing our Microsoft Dynamics CRM system. We pride ourselves on fostering a collaborative work culture that values continuous improvement and employee development, offering comprehensive training programmes and opportunities for professional growth. With a focus on service excellence and cross-functional teamwork, you'll find a supportive environment that encourages innovation and meaningful contributions to our sales teams.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Administrator & Trainer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Dynamics CRM, consider creating a portfolio or a presentation that highlights your achievements. This can really impress potential employers during interviews.
✨Tip Number 3
Prepare for the interview by understanding the company’s use of Microsoft Dynamics. Research their sales processes and think about how you can improve them. This shows you’re proactive and ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace CRM Administrator & Trainer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics CRM and any relevant training you've provided. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the CRM Administrator & Trainer position. Share specific examples of how you've improved systems or trained teams in the past.
Showcase Your Cross-Functional Experience:Since this role involves working with Product, Marketing, and Sales, make sure to highlight any cross-functional projects you've been part of. We love seeing how you’ve built relationships and collaborated with different teams!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PEI
✨Know Your Microsoft Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics CRM. Be prepared to discuss specific functionalities and how they can benefit the sales teams. Think about examples from your past experience where you've successfully implemented or improved CRM systems.
✨Showcase Your Training Skills
Since the role involves training, be ready to share your approach to creating effective training programmes. Consider discussing any previous experiences where you’ve developed training materials or conducted sessions, and how you tailored them to meet the needs of different users.
✨Build Relationships with Stakeholders
Highlight your ability to work cross-functionally with Product, Marketing, and Sales teams. Prepare examples of how you've built relationships in the past and how you plan to liaise with these departments to ensure smooth communication and collaboration.
✨Emphasise Continuous Improvement
Demonstrate your commitment to continuous improvement by discussing how you've identified and implemented enhancements in previous roles. Be ready to talk about specific instances where you’ve driven usage and provided actionable insights that benefited the business.
