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For Companies At a Glance
- Tasks: Support IT systems and manage global projects in a dynamic, cloud-based environment.
- Company: Join PEI Group, a leading business intelligence company with a diverse global team.
- Benefits: Enjoy flexible working arrangements and a supportive, inclusive culture.
- Why this job: Be part of a collaborative team that values innovation and customer service.
- Qualifications: Minimum three years' experience with M365, MS Azure, and hardware troubleshooting.
- Other info: PEI is committed to diversity and welcomes applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
We at PEI Group are looking for a IT Infrastructure Engineerto join our welcoming, diverse, and growing team based here in London.The IT Infrastructure Engineer will play a key role in supporting the Head of IT in administering, managing and developing the company’s IT systems, and working on global IT projects with technical support to PEI staff as required.The IT Infrastructure Engineer will strive to ensure seamless and secure operation of IT systems, hardware, and software across the global PEI network
PEI operates a fully cloud-based IT environment, primarily leveraging Microsoft technologies. The on-premises IT footprint consists of networking and ISP equipment in its two main offices. With a global presence, PEI’s IT team provides comprehensive support across all regions.
Your main responsibilities will include:
- User account and mailbox management using M365, MS Entra ID and MS Exchange OL
- User provisioning and sign-on policy creation within MS Entra ID and MS Azure, using Enterprise Apps, App Registration, SSO and SCIM.
- Tenant, user, mailbox and endpoint security using MS Log Analytics, MS Sentinel, MS Email Filtering, MS Defender and MS Defender for Endpoint.
- Networking and infrastructure
- Assist with network connectivity issues, including troubleshooting structured cabling.
- Support office network changes and upgrades as needed.
- WiFi AP and SSID monitoring and management.
- Hardware and Software Management
- Maintain, troubleshoot, and support office A/V equipment and meeting room technology.
- Manage and support office print devices and other hardware assets.
- End-User Support
- Provide technical support in-person and remotely to resolve IT-related issues promptly.
- Deliver excellent customer service by ensuring timely responses and resolutions
- Vendor and Partner Collaboration
- Liaise with Managed Service Providers (MSPs) for escalated technical support.
- Manage relationships with IT suppliers to ensure smooth service delivery.
- Project Involvement
- Implement and manage global IT projects e.g. deployments, updates, and other initiatives.
- System monitoring and health checks across all IT systems
About You
Requirements
Essential Qualifications & Experience:
- M365 – User and licence management
- MS Entra ID – User management and monitoring.
- MS Azure – User provisioning and sign-on policy creation using Enterprise Apps, App Registration, SSO and SCIM.
- MS Security Tools -MS Log Analytics,MS Sentinel,MS Email Protection,MS Defender,MS Defender for Endpoint.
- Windows 10/11 support
- Hardware troubleshooting expertise – laptops, printers, A/V meeting room equipment.
- A good knowledge of networking protocols, hardware and structured cabling.
Desired Skills & Experience
- Support and management of third-party SaaS systems in use by PEI e.g.
- Zoom (Meetings, Rooms and Phone)
- Egnyte
- Slack
- Abnormal Security
- MacOS support
- Creating documentation on resolving common issues and general administration to helpteammembers.
- A collaborative team player.
- Customer-focused with a dedication to delivering excellent service.
- Resilient under pressure and adaptable to changing priorities.
- The IT knack
About Us
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IT Infrastructure Engineer employer: PEI Group
Contact Detail:
PEI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with Microsoft technologies, especially M365, MS Entra ID, and MS Azure. Understanding these tools will not only help you in the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you resolved IT-related issues. This will highlight your problem-solving abilities and customer service focus, which are crucial for this role.
✨Tip Number 3
Research PEI Group’s global presence and their specific IT projects. Being knowledgeable about their operations and challenges can help you tailor your responses during interviews and show your genuine interest in the company.
✨Tip Number 4
Network with current or former employees of PEI Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, giving you an edge in your application process.
We think you need these skills to ace IT Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure, particularly with M365, MS Entra ID, and MS Azure. Use specific examples that demonstrate your skills in user management, security tools, and hardware troubleshooting.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at PEI Group. Mention how your background aligns with their needs, especially your experience with cloud-based environments and customer service skills.
Showcase Technical Skills: Clearly outline your technical skills related to the job description. Include your proficiency with Microsoft technologies, networking protocols, and any experience with third-party SaaS systems like Zoom or Slack.
Highlight Soft Skills: PEI Group values collaboration and customer focus. Make sure to include examples of how you've worked effectively in teams and provided excellent service to end-users in previous roles.
How to prepare for a job interview at PEI Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with M365, MS Entra ID, and MS Azure in detail. Highlight specific projects where you've successfully managed user accounts, security policies, or troubleshooting tasks, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your troubleshooting skills, especially regarding network connectivity and hardware issues. Prepare examples of past challenges you've faced and how you resolved them, showcasing your analytical thinking.
✨Emphasise Customer Service Skills
Since the role involves providing technical support, be ready to discuss how you ensure excellent customer service. Share experiences where you effectively communicated with users to resolve their IT-related issues promptly.
✨Familiarise Yourself with PEI Group
Research PEI Group's operations, values, and recent projects. Understanding their focus on investment professionals and their global presence will help you tailor your responses and demonstrate your genuine interest in the company.
