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For Companies At a Glance
- Tasks: Engage with sponsors, manage onboarding, and ensure top-notch event experiences.
- Company: Join PEI Group, a global leader in business intelligence and market insights.
- Benefits: Enjoy flexible working options and a diverse, inclusive workplace culture.
- Why this job: Be part of exciting global events and enhance your skills in a dynamic team.
- Qualifications: Strong communication, attention to detail, and experience in fast-paced environments preferred.
- Other info: No prior event experience required; just bring your positive attitude and adaptability!
The predicted salary is between 28800 - 43200 £ per year.
About The Role
PEI Group seeks a Client Relationship Executive responsible for post-sales sponsorship services for a portfolio of conferences. These industry-leading, global events attract up to 3,000 attendees. The role involves ensuring sponsors receive all necessary information and materials to have a first-class experience with PEI. Internally, it requires coordinating with various teams to deliver high-quality sponsor experiences efficiently. This is a commercial role focused on customer retention, reporting to the Client Relationship Manager, and collaborating with sales, production, marketing, and operations teams.
Key responsibilities include:
- Leading sponsor engagement during events, resolving issues, and meeting expectations.
- Managing onboarding processes, ensuring collection of key contacts, collateral, logos, and attendee details.
- Using CRM to maintain accurate sponsor and attendee records.
- Participating in sponsor meetings and conference calls.
- Collaborating with programming, marketing, operations, sales, and finance teams to meet targets and deadlines.
- Ensuring brand consistency across all event materials and reviewing final marketing content.
- Producing proposals, loading orders into CRM, and preparing briefing documents.
- Planning event layouts, scheduling workshops, and managing sponsor content delivery.
- Creating branding materials and supporting event promotion.
- Attending events to handle client queries and troubleshoot issues.
- Conducting post-event analysis and reporting.
About You
Requirements
Skills and experience include:
- Experience working in a fast-paced team environment.
- Ability to meet deadlines and solve problems under pressure.
- Strong communication and diplomatic skills.
- Excellent attention to detail and customer focus.
- Strong administrative skills and ability to manage multiple projects.
- Quick learner with adaptability.
- Positive attitude and relationship-building skills.
- Proficiency in Microsoft Office, especially PowerPoint and Excel.
- Experience with CRM systems.
- Excellent written and verbal communication skills.
- Experience in events or client services is desirable but not essential.
About Us
PEI Group is a business intelligence company with a global team of over 490 professionals. We focus on informing and connecting investment professionals across markets, identifying high-growth sectors, and providing market insights through journalism, data, and events. We value diversity and are an equal opportunity employer, welcoming applications from all backgrounds. We support flexible working and encourage career returners.
Client Relationship Executive employer: PEI Group
Contact Detail:
PEI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive
✨Tip Number 1
Familiarise yourself with the events PEI Group hosts. Understanding the specifics of their conferences and the types of sponsors they attract will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM skills. Since maintaining accurate records is crucial for this role, being able to discuss your experience with CRM systems confidently will show that you're prepared to hit the ground running.
✨Tip Number 3
Highlight your problem-solving abilities. Given the fast-paced nature of the job, be ready to share examples of how you've successfully resolved issues in previous roles, especially in client-facing situations.
✨Tip Number 4
Network with current or former employees of PEI Group if possible. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Client Relationship Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and event coordination. Use specific examples that demonstrate your ability to manage multiple projects and meet deadlines.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer focus. Mention your adaptability and positive attitude, and explain how these traits will help you excel in the Client Relationship Executive role.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly PowerPoint and Excel, as well as any experience with CRM systems. These skills are crucial for the role and should be clearly stated.
Showcase Event Experience: If you have any experience in events or client services, make sure to include it in your application. Even if it's not essential, demonstrating familiarity with the industry can set you apart from other candidates.
How to prepare for a job interview at PEI Group
✨Showcase Your Communication Skills
As a Client Relationship Executive, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and engage in active listening during the interview. Use examples from past experiences where you successfully resolved client issues or collaborated with teams.
✨Highlight Your Attention to Detail
This role requires excellent attention to detail, especially when managing sponsor materials and event logistics. Bring up specific instances where your meticulous nature helped avoid potential problems or enhanced the quality of an event or project.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems under pressure is crucial for this position. Prepare to discuss challenges you've faced in previous roles and how you approached them. This will show your potential employer that you can handle the fast-paced environment they operate in.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems to maintain records, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM software, be sure to mention it, and if not, express your willingness to learn quickly.
