Head of Account Management in City of London

The Head of Account Management – EMEA/APAC is a client facing commercial leader, not a back-office manager. The role spends significant time with customers - on client calls, executive reviews and on-site meetings across the region – and uses that first hand insights to set retention and growth strategy for a distributed team of Account Managers, combining deep customer intimacy with a strategic operating mindset across culturally diverse, multi-jurisdictional markets.

Client Leadership & Executive Presence

• Spend meaningful, protected time in front of customers: renewal calls, executive business reviews, escalations and on-site visits
• Act as executive sponsor for the region's most strategic accounts, building relationships with senior client stakeholders
• Be the senior face of PEI in the region – at client meetings, industry events and market visits
• Bring first-hand client insight back into regional strategy, coverage decisions and product conversations

Regional Retention & Growth Strategy

• Own the retention strategy for EMEA and APAC, with accountability for forecast accuracy, NRR and churn mitigation
• Set a multi-year regional account strategy adapted to local market dynamics, client maturity and competitive context
• Use satisfaction signals and early-warning indicators from Client Engagement, intervening personally on at-risk accounts

Strategic Team Leadership

• Lead a geographically distributed team of Account Managers across multiple languages and jurisdictions
• Coach in the field, not just in reviews: join Account Managers on live client calls and negotiations to develop capability through example
• Implement consistent frameworks for account planning, renewal forecasting, stakeholder engagement and value delivery
• Own talent development, performance feedback and succession across the regional team
• Allocate coverage strategically across pods, tiers and markets as the portfolio evolves

Growth Alignment & Commercial Collaboration

• Drive account plan execution that supports expansion goals and aligns with product strategy
• Coordinate with Commercial Acquisition to sequence expansion efforts and assign ownership
• Embed greenfield insight into planning conversations to support multi-product strategies

Voice of the Client & Strategic Integration

• Champion the client perspective in global account management forums and planning cycles
• Report on renewal progress, risk accounts and cross-functional dependencies with insight drawn from direct client contact
• Surface client feedback to inform product localization and market-specific development

About You

Requirements Qualification & Experience

• Proven track record as a team leader managing geographically distributed account management teams
• Demonstrated success leading regional P&L with accountability for retention, NRR and growth
• Strong experience managing complex, multi-jurisdictional teams with cultural and linguistic diversity
• Proven ability to balance hands-on client engagement with strategic leadership responsibilities
• Experience leading through matrixed organizational structures and cross-functional collaboration
• Track record of successful client-facing role with executive-level relationship experience
• An interest in Private Markets and enthusiasm to learn more about the industry

Technical Skills

• Proficiency in account planning, forecasting and retention strategy development
• Strong analytical and data interpretation skills for retention metrics, NRR and churn analysis
• Financial acumen and P&L management experience
• Experience with CRM platforms and sales operations (Dynamics 365 preferred)
• Strong verbal and written communication, including ability to present to senior stakeholders

Personal Attributes

• Strategic thinker: ability to balance long-term market strategy with day-to-day operational excellence
• Executive presence: confidence and polish in client-facing and internal executive interactions
• Strong leadership and coaching ability: demonstrated success developing and retaining high-performing teams
• Cultural intelligence: comfort navigating diverse markets, languages and business practices
• Relationship builder: natural ability to establish trust and deep connections with clients and team members
• Results-driven: focus on delivering measurable commercial outcomes and accountability
• Resilient and adaptable: ability to lead effectively in evolving markets and ambiguous situations
• Collaborative: demonstrated ability to influence and work effectively across organizational boundaries

Benefits

• 25 days of annual leave plus 8 bank holidays, with additional leave for long service and a gifted Christmas break
• Holiday flex option to buy or sell up to 3 days of leave
• Employee incentive reward program (EIRP) tied to future exit events (PERM ONLY)
• 4 paid volunteer days per year
• On site 24/7 gym with classes and full facilities
• Life insurance (4x basic salary) and 24/7 Employee Assistance Programme
• Private medical insurance (post-probation), annual eye tests and DSE eyewear allowance
• Pension scheme with 4.5% matched contributions and enhanced matching over time
• Cycle to work scheme, interest-free travel loan and employee referral bonus

About Us

PEI sits at the centre of one of the most dynamic industries in global finance. Private markets have grown from a niche corner of the investment world into an industry with $15 trillion AUM, spanning dozens of strategies, hundreds of geographies and thousands of funds. The professionals navigating it rely on us to make sharper decisions.

Today, PEI operates a range of platforms, each dedicated to a major asset class or investment theme; from private equity and infrastructure to real estate, private credit and beyond. What makes us genuinely different is what we bring together. Data-enabled tools. Data-enriched insight. Built on powerful proprietary datasets. Editorial insights based on deep market knowledge and experience. The networks and communities that convene the people who move and manage capital. No other business is this well connected. This shapes everything we build, every hire we make, and every decision we take.

Our 500+ team spans Europe, APAC and the Americas – researchers, journalists, data scientists, product engineers, events professionals, marketers and commercial specialists – all working to give private markets professionals the intelligence edge they need. Central to everything we do is our people. We’ve built a culture where talent grows, careers are built with intention, and everyone has the opportunity to learn, grow, and make their mark.

At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.

PEI Group supports flexible working arrangements, and we welcome career returners.