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For Companies At a Glance
- Tasks: Lead digital transformation for major banks using our innovative GenAI platform.
- Company: Join Pega, a leader in tech innovation and client success.
- Benefits: Enjoy competitive pay, bonuses, equity, and a fun, flexible work environment.
- Why this job: Be a strategic partner driving real impact in the banking sector.
- Qualifications: 10+ years experience in Client Success or consulting, with strong communication skills.
- Other info: Dynamic team culture focused on continuous learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Meet Our Team. At Pega, we’re not just transforming businesses, we’re redefining what’s possible. We empower the world’s most innovative organisations to become more agile, intelligent, and customer obsessed. Our client Success team is at the heart of this transformation, and we’re looking for a dynamic Senior Client Success Manager to help us drive impact across the Banking sector.
This isn’t your typical CSM role. You’ll be at the forefront of our cutting-edge work with Blueprint, our GenAI-powered platform that’s revolutionizing how clients design and deliver customer engagement strategies. Whether it’s helping a global bank visualize a new onboarding journey in minutes or enabling a team to rapidly prototype and deploy intelligent workflows, you’ll be the strategic partner who makes it happen.
Picture Yourself At Pega
This isn’t your typical CSM role. You’ll be at the forefront of our cutting-edge work with Blueprint, our GenAI-powered platform that’s revolutionizing how clients design and deliver customer engagement strategies.
What You\’ll Do At Pega
- Act as a trusted advisor to senior stakeholders across major banking clients, guiding them through digital transformation journeys powered by Pega and Blueprint.
- Co-create strategic roadmaps that align with client goals, leveraging Blueprint to accelerate ideation, consensus-building, and delivery.
- Champion adoption of Pega’s Customer Decision Hub and Workflow Automation solutions, using Blueprint to bring use cases to life and drive measurable business value.
- Monitor customer health, identify risks and opportunities, and lead proactive interventions to ensure long-term success.
- Collaborate cross-functionally with Sales, Product, and Engineering to advocate for your clients and deliver seamless experiences.
Who You Are
- BA/BS Degree or equivalent business experience
- 10+ years relevant work experience, 5+ years in a Client Success management or consulting role
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
- Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
- Ability to prioritize, multi-task, and perform effectively under pressure
- Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
What You\’ve Accomplished
A proven customer satisfaction and revenue driver. The Senior Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle.
- Comfortably engages with front-line teams and C-suite leaders, employing the Challenger model to drive business insights. They understand Pega best practices and how to adapt them within each customer’s environment to achieve faster time to value.
- Has an analytics orientation. Customer Success requires analysis of available data to determine customer health and identification of new data – to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks.
- Drives for results. Contribute to account plans, and organize resources required to execute the plans and achieve desired outcomes. They measure progress against KPIs, successfully balancing the customer’s needs and value to Pega.
- Is a thought leader. They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them.
- Is service-oriented. They are the primary post-sale point of contact for the customer. They address root causes of dissatisfaction, and proactively coordinate with specialists in Pega to smooth the customer journey and help ensure that Pega’s applications are best in class.
Pega Offers You
- A rapidly growing yet well-established business
- The world’s most innovative organizations as reference-able clients
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive
- Employee equity in the company
Job ID: 22356
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Software Development and IT Services and IT Consulting
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Senior Client Success Manager, Banking employer: Pegasystems
Contact Detail:
Pegasystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager, Banking
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the lookout for opportunities. A personal referral can make all the difference in landing that Senior Client Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching Pega's Blueprint platform inside out. Show us how you can leverage it to drive customer success and transformation in banking. We love candidates who come in with fresh ideas!
✨Tip Number 3
Practice your executive-level communication skills. You’ll need to engage with senior stakeholders, so being able to articulate your thoughts clearly and confidently is key. Mock interviews with friends can help polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who want to be part of our innovative team.
We think you need these skills to ace Senior Client Success Manager, Banking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in client success and how it aligns with Pega's mission to empower innovative organisations.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven customer satisfaction and revenue in previous roles. Use metrics where possible to demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can engage with clients at all levels, so show us your communication style and how you build relationships.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Pegasystems
✨Know Your Stuff
Before the interview, dive deep into Pega's products, especially Blueprint and how it transforms customer engagement in banking. Familiarise yourself with recent case studies or success stories that highlight the impact of these solutions.
✨Showcase Your Consulting Skills
Prepare to discuss specific examples where you've acted as a trusted advisor. Highlight your experience in co-creating strategic roadmaps and how you’ve driven measurable business value for clients in previous roles.
✨Engage with Data
Be ready to talk about how you've used data analytics to monitor customer health and identify risks. Share instances where your analytical skills led to proactive interventions that improved customer satisfaction.
✨Communicate Like a Pro
Since this role involves engaging with senior stakeholders, practice your executive-level communication skills. Be prepared to demonstrate how you navigate conflicts and foster honest dialogue, showcasing your interpersonal prowess.