Client-Focused Technical Escalation Lead in Reading

A technology company based in the UK is looking for a hands-on Technical Expert to resolve complex client issues using the Pega Platform. The successful candidate will have at least 7 years in technical support, a degree in Computer Science, and excellent communication skills. This role involves direct client interaction, where you will lead the resolution of high-priority situations and collaborate with various Pega teams to ensure client satisfaction. If you thrive under pressure and enjoy problem-solving, this may be the role for you. #J-18808-Ljbffr