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For Companies At a Glance
- Tasks: Lead cloud migration efforts and ensure customer success through best practices and continuous improvement.
- Company: Join a leading tech company known for innovation and collaboration.
- Benefits: Enjoy competitive pay, bonuses, equity, and a flexible work environment.
- Why this job: Make a real impact by guiding clients through exciting cloud migrations.
- Qualifications: 12+ years of experience in consulting or technical roles, with strong customer-facing skills.
- Other info: Dynamic team culture with opportunities for continuous learning and career growth.
The predicted salary is between 60000 - 84000 £ per year.
Overview
Pegasystems is growing and is seeking an experienced, customer-facing expert to lead and guide regional Cloud Migrations efforts as the Principal Service Assurance Advisor, Cloud Migrations. This role drives best practices for migrating on-premise Pega deployments to Pega Cloud Services and ensures customer success through delivery excellence and continuous improvement. The SME will collaborate with multiple stakeholders across Pega to support migration initiatives and keep clients current on the latest Pega versions.
What You\’ll Do At Pega
- Regional Engagement Oversight — Support, guide, and enable the Service Assurance Advisors (SAA) and Technical Account Managers (TAM) in the region on client engagements related to Cloud Migrations.
- Advise clients and partners in the region on Cloud Migration approaches and best practices.
- Contribute to identifying and documenting migration best practices.
- Ensure migration best-practice guidelines are followed by clients and partners in the region.
- Work with the Migration Service Teams and regional SAAs/TAMs to plan and execute migration projects.
- Qualify new cloud migration engagements in the region in coordination with the regional Sr. Director to forecast SAA resources accordingly.
COE Continuous Improvement
- Capture client and partner feedback from SAAs/TAMs on migration projects for continuous improvement.
- Collaborate with Pega product engineering, cloud engineering, and operations to address feedback and drive improvements.
- Assist in research and development on migration best practices, technical documentation, and tooling.
- Align with SMEs in other regions to share findings and ensure global consistency in operations.
Who You Are
- Proven ability to interact directly with customers at all levels.
- Experience quickly understanding complex technical issues and customer end-to-end deployments, products, and architecture.
- Advanced oral and written communication, leadership, and poise in pressurized situations.
- Strong customer-facing skills including expectation management and information management.
- Proven effectiveness at leading and facilitating customer meetings and workshops.
- Strong presentation skills and credibility with all levels of customer organizations.
- Ability to rapidly gain in-depth knowledge of existing and new Pega products and services.
- Strong decision-making and problem-solving skills.
- Ability to learn quickly and adapt to change.
- Professional, organized, efficient and accurate.
- Tenacity, drive, and a desire to succeed in a fast-paced environment.
- Resourceful and creative troubleshooting skills.
- Deep commitment to quality.
What You\’ve Accomplished
- Bachelor’s Degree in Computer Science, or equivalent.
- 12+ years of relevant work experience, ideally with 3-5 years in either consulting or a technical lead role.
- Experience working with Amazon Web Services.
- Familiarity with J2EE architecture and application servers (WebSphere, WebLogic, Tomcat, JBOSS).
- 5+ years Pega Consulting experience (preferred).
- CSSA minimum certification; CLSA preferred (training provided).
Additional Qualifications
- Knowledge of database administration (Oracle, Postgres, MSSQL, UDB or DB2).
- Experience on Pega Upgrade projects and with Pega Cloud Services is a major plus.
- Experience with JavaScript, SQL, and CSS/HTML.
- Knowledge of operating systems (Windows, AIX, Solaris, Linux, z/OS).
- Familiarity with integration protocols and technologies (SOAP/REST, MQ, JMS).
Pega Offers You
- Gartner-analyst acclaimed technology leadership across our product categories.
- Continuous learning and development opportunities.
- An innovative, inclusive, agile, flexible, and fun work environment.
- Competitive global benefits program including pay + bonus incentive and employee equity.
Job ID: 22471
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
- Industries: Software Development and IT Services and IT Consulting
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Principal Service Assurance Advisor, Cloud Migrations employer: Pegasystems
Contact Detail:
Pegasystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Service Assurance Advisor, Cloud Migrations
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of landing that Principal Service Assurance Advisor role.
✨Show Off Your Expertise
When you get the chance to chat with potential employers, don’t hold back! Share your insights on Cloud Migrations and best practices. This will not only showcase your knowledge but also demonstrate your passion for the field.
✨Follow Up Like a Boss
After any interview or networking event, make sure to follow up with a thank-you note. It’s a simple gesture that keeps you top of mind and shows your professionalism. Plus, it’s a great way to reiterate your interest in the role!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our innovative team at Pega.
We think you need these skills to ace Principal Service Assurance Advisor, Cloud Migrations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Principal Service Assurance Advisor role. Highlight your experience with cloud migrations and customer engagement, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially with AWS and Pega products. We love seeing candidates who can quickly grasp complex technical issues, so give us examples of how you've tackled similar challenges in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Pegasystems
✨Know Your Cloud Migration Stuff
Make sure you brush up on cloud migration best practices and Pega's specific methodologies. Be ready to discuss your past experiences with cloud migrations, especially any challenges you've faced and how you overcame them.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating complex technical concepts in simple terms. Prepare examples of how you've successfully managed client expectations and facilitated meetings in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to troubleshoot issues during a migration project. Be prepared to explain your thought process and the steps you took to resolve the problems, showcasing your resourcefulness.
✨Engage with Continuous Improvement Mindset
Be ready to discuss how you've gathered feedback from clients or team members in previous roles and how you've used that feedback to drive improvements. This shows your commitment to quality and adaptability in a fast-paced environment.
