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For Companies At a Glance
- Tasks: Lead client governance and ensure exceptional experiences across the EMEA region.
- Company: Join a leading tech company known for innovation and inclusivity.
- Benefits: Competitive salary, bonuses, equity options, and continuous learning opportunities.
- Why this job: Make a real impact by solving critical client issues and driving success.
- Qualifications: Experience in client management and strong problem-solving skills required.
- Other info: Dynamic work environment with a focus on collaboration and career growth.
The predicted salary is between 54000 - 84000 ÂŁ per year.
Meet Our Team
As Regional Client Excellence Leader for EMEA, you will be responsible for establishing and maintaining effective client excellence frameworks across our client portfolio. This role serves as a critical bridge between clients, partners, sales teams, and dispersed support teams, ensuring seamless resolution of client health issues and consistent delivery of exceptional client experiences. You will have a unique opportunity to work hands‑on with clients, partners and sales teams across the EMEA region, solving a variety of problems in real‑time while helping household names understand what they need to be successful.
What You’ll Do
- Client Health & Governance Strategy - Lead EMEA‑wide client health monitoring and governance across the client lifecycle, facilitating Client Growth Health Reviews with Sales Leaders to ensure visibility, pipeline alignment, and timely removal of growth blockers. Evolve and maintain governance frameworks to drive consistent engagement, clear escalation, and proactive risk management. Partner with sales leadership to ensure Client Success Managers focus on the right priorities. Track client health metrics, proactively mitigate risks, and keep stakeholders informed on a need‑to‑know basis.
- Business Escalation Management - Define and maintain clear escalation pathways to ensure timely and effective resolution of client issues. Serve as the primary escalation point for critical EMEA client health concerns, coordinating across distributed support teams to drive resolution.
- Strategic Client Engagement - Lead engagement with priority clients, providing executive sponsorship, owning senior relationships, and proactively resolving critical issues before escalation.
- Tooling & Enablement Advocacy - Partner cross‑functionally to develop and maintain governance dashboards for sales and executive leadership. Champion CSM effectiveness by driving adoption of tools that enhance visibility and collaboration.
- Coaching & Talent Development - Provide on‑demand coaching and mentoring to Sales Managers and Client Success Managers, supporting role clarity, development, and effective onboarding, while contributing to high‑quality hiring.
- Deliverable Standardization & Best Practices - Lead development of regional success assets, balancing standardization with local flexibility, and establish consistent protocols for tracking and addressing client risks through cross‑functional governance reporting.
Who You Are
- Proven experience in client management, governance, or escalation management roles
- Strong understanding of EMEA market dynamics and client expectations
- Demonstrated ability to navigate complex organizational structures and drive cross‑functional collaboration
- Excellent problem‑solving skills with a track record of resolving high‑stakes client issues
- Superior communication and stakeholder management capabilities
- Experience working in fragmented or matrixed organizational environments
Preferred Qualifications
- Background in sales or client‑facing roles within technology or enterprise software
- Experience implementing governance frameworks or process improvement initiatives
- Familiarity with CRM systems and client health monitoring tools
Pega Offers You
- Gartner Analyst acclaimed technology leadership across our categories of products.
- Continuous learning and development opportunities.
- Innovative, inclusive, agile, flexible, and fun work environment.
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.
Client Governance Director, EMEA employer: Pegasystems
Contact Detail:
Pegasystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Governance Director, EMEA
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in client management and governance. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that job!
We think you need these skills to ace Client Governance Director, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Governance Director role. Highlight your experience in client management and governance, and show us how you can bridge the gap between clients and sales teams.
Showcase Your Problem-Solving Skills: We want to see how you've tackled high-stakes client issues in the past. Use specific examples that demonstrate your ability to navigate complex situations and deliver exceptional client experiences.
Highlight Your Communication Skills: Effective communication is key in this role. Make sure to emphasise your stakeholder management capabilities and any experience you have in coaching or mentoring others, as this will resonate with us.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Pegasystems
✨Know Your Client Governance
Make sure you understand the key principles of client governance and how they apply to the EMEA market. Familiarise yourself with common frameworks and be ready to discuss how you've implemented or improved these in past roles.
✨Showcase Problem-Solving Skills
Prepare specific examples of high-stakes client issues you've resolved. Highlight your problem-solving process and how you navigated complex organisational structures to achieve successful outcomes.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've managed relationships with various stakeholders. Be ready to explain how you keep everyone informed and aligned, especially during critical situations.
✨Familiarity with Tools and Metrics
Brush up on CRM systems and client health monitoring tools relevant to the role. Be prepared to talk about how you've used these tools to track metrics and mitigate risks in previous positions.