At a Glance
- Tasks: Join our Front of House team to create exceptional experiences for audiences and visitors.
- Company: Pegasus Theatre, a vibrant cultural hub in Oxford.
- Benefits: Earn £12.71 per hour, enjoy 20 days holiday, and a workplace pension.
- Other info: Flexible casual hours with opportunities for growth in the arts sector.
- Why this job: Be part of a dynamic environment and make a real impact on the community.
- Qualifications: Customer service experience and a passion for working with people.
The predicted salary is between 12.71 - 12.71 £ per hour.
Salary
£12.71 per hour
Hours
Casual – hours offered as required
Location
Pegasus Theatre, Oxford
Contract
Casual Worker Contract
Annual Leave
20 days holiday plus 8 bank holidays pro rata
Pension
A workplace pension scheme is operated by Pegasus Theatre Trust through NEST with an employer contribution of 4% and an employee contribution of 4%
Closing Date: Monday 21 September 2026
Interviews: To be confirmed
Join our Front of House team and help create exceptional experiences for our audiences, participants and visitors.
Pegasus is looking for friendly, organised and proactive Casual Duty Managers to join our Front of House team.
Reporting to the Front of House Manager, you’ll play a key role in delivering an outstanding visitor experience, ensuring the welcome, service and safety of everyone using, visiting and working at Pegasus.
Working as part of our seven-day Front of House operation, you’ll support performances, events, creative learning activities, ticket sales and the day-to-day running of our building.
This is a varied and rewarding role for someone who enjoys working with people, thrives in a busy environment and is passionate about providing excellent customer service.
As a casual worker, we’ll offer you work when it arises and you can choose whether or not to accept the work offered.
Key Responsibilities
- Deliver a warm, professional welcome and excellent customer service to audiences, participants and visitors.
- Open and close the building and act as Duty Manager, ensuring the venue is safe, secure and operating smoothly.
- House manage performances, events, courses and creative learning activities, working with artists, facilitators, technicians, audiences and participants.
- Sell tickets and process bookings and payments using the Ticketsolve box office system.
- Maintain accurate audience and registration records, ensuring compliance with GDPR and data protection requirements.
- Support the safeguarding and wellbeing of children and young people, reporting concerns in line with Pegasus safeguarding procedures.
- Serve refreshments and snacks, maintaining high standards of food hygiene, stock control and cash handling.
- Reconcile daily takings and floats accurately.
- Maintain up-to-date knowledge of Pegasus’s programme and help promote our activities.
- Keep front of house displays and information up to date.
- Respond confidently and appropriately to emergency, first aid, security and building issues.
- Follow Pegasus policies and procedures, including Equality, Diversity and Inclusion, Health & Safety and Safeguarding.
About You
- Has at least 12 months’ experience working in customer service or an events-focused role.
- Has excellent communication and interpersonal skills.
- Is resourceful and able to identify and resolve problems.
- Has a positive, enthusiastic and can-do attitude.
- Has excellent attention to detail and a methodical approach to administration.
- Can work independently and as part of a team.
- Is committed to equality, diversity and creating opportunities for children and young people.
- Has experience of working with young people.
- Has working knowledge of Microsoft Office.
- Has experience of ticketing or customer management systems.
- Has experience reconciling cash and takings.
A First Aid at Work qualification, knowledge of GDPR, experience of emergency and fire procedures in a public building, and previous experience working in a theatre or similar environment would be desirable.
You will be notified by email if you have been shortlisted for interview.
Pegasus is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds, particularly those currently underrepresented in the cultural sector.
We are committed to safeguarding children and young people.
This post is subject to satisfactory references and may require a DBS check.
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Casual Duty Manager in Oxford employer: Pegasus Theatre Trust
Pegasus Theatre is an exceptional employer that values its staff and fosters a supportive work culture. As a Casual Duty Manager, you will enjoy flexible working hours while contributing to a vibrant community hub in Oxford, with opportunities for personal growth and development in the arts sector. With a commitment to equality, diversity, and inclusion, Pegasus offers a rewarding environment where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Duty Manager in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Pegasus Theatre Trust
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We think you need these skills to ace Casual Duty Manager in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pegasus Theatre Trust and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Pegasus Theatre Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
