At a Glance
- Tasks: Support residents' wellbeing and manage casework while engaging with communities.
- Company: Join Pegasus Homes, a vibrant company dedicated to enhancing independent living for older adults.
- Benefits: Enjoy enhanced leave, pension contributions, health plans, and discounts.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in the lives of older adults while enjoying a flexible work environment.
- Qualifications: NVQ Level 3 in Health and Social Care and a valid UK driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Home based with frequent travel across our communities
Hours: 37.5 hours per week, Monday - Friday 09:00 - 17:30
Basis: Permanent
Salary: Up to £35,000 + car allowance & enhanced benefits package
About us: We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living.
About our role: This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, acting as the vital link between high-level welfare strategy and localised site operations. Your core responsibilities will include:
- Resident Support & Case Management: Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns. Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions. Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods.
- Safety & Compliance: Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities. Support complaints handling regarding independent living and care services (including Careline and emergency service interactions). Provide expert guidance and 'on-the-day' support to our Building Community Managers and onsite teams. Be a point of escalation during the eligibility process and complete assessments where needed.
- Community Engagement: Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities. Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture.
About you: The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential.
Qualifications & Essential Criteria:
- NVQ Level 3 or higher in Health and Social Care (Essential)
- Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required.
- A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role.
Operational Experience:
- A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs.
- Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements.
- Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic.
- Significant experience acting as the primary welfare link between residents, families, and internal operational teams.
- Proven ability to conduct formal assessments and provide documented justification for outcomes.
- A background in housing management, older people's services, or supported housing is highly advantageous.
Expertise & Knowledge:
- A deep understanding of the physiological and psychological challenges facing older adults.
- Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion.
- Sound knowledge of current safeguarding legislation and best practices in resident welfare.
- Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership.
- The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response.
Your attributes:
- The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease.
- A calm, level-headed presence when managing urgent welfare issues or sensitive complaints.
- A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values.
Good to know: Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations. As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person.
Our benefits & rewards: We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:
- Enhanced annual leave & holiday buying scheme
- Contributory pension scheme with additional employer contribution
- Life Assurance
- Two paid volunteering days per annum
- Employee Assistance Programme
- Health Cash Plan & Virtual GP
- Discounted Gym Membership
- Company Discounts Portal
- Refer a friend scheme and access to internal opportunities
Your recruitment journey: Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you'll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we'll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way.
We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!
Remote Customer Wellbeing Coordinator in Wigan employer: Pegasus Homes
Pegasus Homes is an exceptional employer, offering a vibrant work culture that prioritises luxury service and employee well-being. Located in the prestigious Hampstead area, we provide our team with opportunities for professional growth and development, alongside competitive benefits that reflect our commitment to excellence in hospitality. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in a stunning environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Wellbeing Coordinator in Wigan
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Pegasus Homes.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Pegasus Homes.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Pegasus Homes, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Remote Customer Wellbeing Coordinator in Wigan
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Pegasus Homes.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Pegasus Homes.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Pegasus Homes. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Pegasus Homes. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Pegasus Homes
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Pegasus Homes’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
