At a Glance
- Tasks: Support residents' wellbeing and manage casework while engaging with communities.
- Company: Join Pegasus Homes, a vibrant company dedicated to enhancing independent living for older adults.
- Benefits: Enjoy competitive salary, enhanced leave, pension scheme, and wellness support.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in the lives of older adults while enjoying a flexible work environment.
- Qualifications: NVQ Level 3 in Health and Social Care and a valid UK Driving Licence required.
The predicted salary is between 35000 - 35000 £ per year.
Location: Home based with frequent travel across our communities
Hours: 37.5 hours per week, Monday - Friday 09:00 - 17:30
Basis: Permanent
Salary: Up to £35,000 + car allowance & enhanced benefits package
About us: We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living.
About our role: This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, acting as the vital link between high-level welfare strategy and localised site operations. Your core responsibilities will include:
- Resident Support & Case Management: Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns. Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions. Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods.
- Safety & Compliance: Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities. Support complaints handling regarding independent living and care services (including Careline and emergency service interactions). Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams. Be a point of escalation during the eligibility process and complete assessments where needed.
- Community Engagement: Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities. Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture.
About you: The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential.
Qualifications & Essential Criteria: NVQ Level 3 or higher in Health and Social Care (Essential). Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required. A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role.
Operational Experience: A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs. Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements. Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic. Significant experience acting as the primary welfare link between residents, families, and internal operational teams. Proven ability to conduct formal assessments and provide documented justification for outcomes. A background in housing management, older people’s services, or supported housing is highly advantageous.
Expertise & Knowledge: A deep understanding of the physiological and psychological challenges facing older adults. Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion. Sound knowledge of current safeguarding legislation and best practices in resident welfare. Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership. The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response.
Your attributes: The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease. A calm, level-headed presence when managing urgent welfare issues or sensitive complaints. A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values.
Good to know: Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations. As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person.
Our benefits & rewards: We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: Enhanced annual leave & holiday buying scheme, Contributory pension scheme with additional employer contribution, Life Assurance, Two paid volunteering days per annum, Employee Assistance Programme, Health Cash Plan & Virtual GP, Discounted Gym Membership, Company Discounts Portal, Refer a friend scheme and access to internal opportunities.
Your recruitment journey: Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know.
Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!
Remote Customer Wellbeing Coordinator in Salford employer: Pegasus Homes
At Pegasus Homes Ltd, we pride ourselves on being an exceptional employer that values the wellbeing of our employees as much as that of our residents. With a strong focus on work-life balance, we offer a comprehensive benefits package, including enhanced annual leave and a contributory pension scheme, alongside opportunities for personal and professional growth within a supportive and dynamic team environment. Our commitment to community engagement and employee wellbeing ensures that you will find meaningful and rewarding work while making a positive impact in the lives of older adults across our beautiful developments.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Wellbeing Coordinator in Salford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Pegasus Homes.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Pegasus Homes!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Pegasus Homes, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Pegasus Homes or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Remote Customer Wellbeing Coordinator in Salford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Pegasus Homes:Before hitting send, make sure to tailor your application specifically to Pegasus Homes! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Pegasus Homes
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
