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- Tasks: Lead a luxury residential community, ensuring excellence in service and resident satisfaction.
- Company: Pegasus Homes Ltd, a vibrant company focused on high-quality independent living for the over 60s.
- Benefits: Competitive salary, enhanced benefits, flexible working hours, and a supportive work-life balance.
- Other info: Join a dynamic team with excellent career growth opportunities and a commitment to inclusivity.
- Why this job: Be the heartbeat of a prestigious development and make a real impact on residents' lives.
- Qualifications: Experience in luxury property management and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
Package £competitive + enhanced benefits & rewards
About us
We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.
About our role
Internally you’ll be known as our 'General Manager' and this is an exciting new opportunity to lead one of our most prestigious developments: Fitzjohn’s. Located a stone's throw from the heart of Hampstead village, this collection of 29 luxury apartments is the crown jewel of our portfolio. As General Manager, you are the heartbeat of the community. You aren’t just managing a building; you are the primary bridge between our residents and the Pegasus brand. From overseeing our hydrotherapy spa and fitness studios to mentoring a dedicated onsite team, your goal is to ensure that luxury is felt in every interaction.
Leadership & Management
You will lead and mentor a dedicated onsite team, managing everything from rotas to performance coaching. Your goal is to foster a culture where ‘excellence is the baseline and staff retention is driven by engagement. You are the face of Pegasus Homes. You’ll work closely with Sales and Rental teams to ensure the development and wellness facilities are permanently ‘show-ready,’ directly influencing the occupancy and reputation of this flagship site.
Operational Ownership
You will act as the primary liaison for the Development Team, overseeing defect management and post-handover works. You ensure that any issues are resolved with zero impact on the development’s flawless aesthetic. From managing the guest suite diary to coordinating estate services you ensure the machinery of the building runs silently in the background, providing a maintenance-free experience for residents. Performing weekly tests on mechanical and emergency systems and conducting ‘quick-fix’ resets to ensure 100% facility availability. As we outsource all hard and soft services, you will be the lead onsite point of contact for our specially selected partners. You will hold vendors to strict Service Level Agreements, ensuring that every contractor, from maintenance to specialist spa technicians, operates with the discretion and excellence required for a luxury environment.
Health & Safety
You are the lead voice in emergencies, taking decisive action to ensure the safety of residents and staff while maintaining an impeccable audit trail of all activities. With a perceptive eye, you’ll monitor the changing needs of our residents, escalating concerns regarding physical or mental capacity with the utmost sensitivity and discretion. Working with our Buildings & Communities Manager, you’ll lead fire door checks and risk assessments, ensuring Fitzjohn’s remains a benchmark for safety and compliance. Your knowledge of the local area is vital. You will proactively build a network of local partners to secure exclusive opportunities and bespoke services for our residents and have a strong knowledge of local amenities. You will take full accountability for development finances, identifying smart operational savings while never compromising on the five-star service expectations of our residents.
About you
You’ll be an experienced manager and possess a proven track record of strategic leadership within UHNW residential property management, five-star hospitality or flagship premium retirement living. You implicitly understand the level of service, discretion, and attention expected by a discerning clientele.
Experience
- Experience working strategically alongside development teams and contractors.
- Adept at managing complex defect management, snagging lists, and post-handover transitions to ensure a multi-million pound physical asset remains in flawless condition.
- Experienced in managing specialist third-party contracts (e.g., spa maintenance, specialist cleaning, and mechanical services).
- Significant experience in recruiting, mentoring, and performance-managing onsite teams.
- Understanding of budgetary management and financial reporting.
- Proven ability to design and deliver sophisticated social calendars and bespoke events that align with the refined tastes of our residents.
- Ultimate responsibility for Health & Safety and facilities compliance.
- Highly tech-savvy, with a high level of proficiency in Google Workspace (G-Suite) and digital property management platforms for compliance logging, incident reporting, and collaborative communication.
- IOSH, NEBOSH or property management related qualification would be a distinct advantage.
Attributes
You excel at navigating complex complaints or sensitive family situations with total calmness, maintaining professional boundaries and absolute discretion. You ideally possess an insider’s perspective on the local social calendar and premium amenities, allowing you to act as a true lifestyle curator for our residents. This is a flagship role for a high-profile development. Applicants must be able to demonstrate a history of managing premium environments where the expectation of quality is absolute. You’ll have a flexible approach and be willing to work outside of your normal hours as required which may include some weekend working.
Invested in your wellbeing
At Pegasus Homes, we believe an effective work-life balance requires support across three key elements. By joining the team at Fitzjohns, you will enjoy a comprehensive benefits package:
- Financial & Security: Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer-a-Friend scheme.
- Mental & Social: Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme.
- Physical Health: A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships to keep you performing at your best.
Your recruitment journey
Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we’d love to hear from you!
Luxury Residential Property Manager employer: Pegasus Homes
Contact Detail:
Pegasus Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Residential Property Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury property management scene. Attend local events, join relevant groups, and don’t be shy about reaching out to industry professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you land that interview, let your passion for luxury living shine through. Share stories that highlight your experience and how you’ve created exceptional environments for residents. Remember, they want to see the real you!
✨Tip Number 3
Research is key! Before any interview, dive deep into Pegasus Homes and their developments. Understand their values, community initiatives, and what makes Fitzjohn’s special. This will not only impress them but also help you tailor your answers to fit their culture.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the General Manager position!
We think you need these skills to ace Luxury Residential Property Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury residential property management shine through. We want to see how much you care about creating exceptional living experiences for residents.
Tailor Your CV: Make sure your CV is tailored to the role of General Manager at Fitzjohn’s. Highlight your relevant experience in managing high-end properties and leading teams, so we can see how you fit into our vision.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that showcases your skills without unnecessary fluff. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pegasus Homes.
How to prepare for a job interview at Pegasus Homes
✨Know Your Community
Familiarise yourself with the local area and amenities around Fitzjohn’s. Being able to discuss local partners and exclusive opportunities for residents will show your commitment to enhancing their living experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your experience in mentoring and performance management, as this is crucial for fostering a culture of excellence at Pegasus Homes.
✨Understand the Luxury Service Expectations
Be ready to discuss your understanding of the level of service expected in high-end residential management. Share specific instances where you’ve maintained discretion and quality in challenging situations.
✨Demonstrate Financial Acumen
Brush up on your knowledge of budget management and financial reporting. Be prepared to talk about how you've identified cost-saving efficiencies while maintaining luxury service delivery in past roles.