Day Concierge - Chimes in London

Location: Westminster, London

Hours: 38.5 hours per week, 07:00 - 19:00 on a 4 day on/4 day off rota

Package: £30,000 per annum + enhanced benefits & rewards

Basis: Permanent

About us: We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

We have an exciting new opportunity for a Day Concierge to join us at Chimes Westminster, a stunning collection of 39 luxury apartments. Designed by award-winning architects, Chimes also boasts a rooftop terrace, cinema screening room, residents lounge and treatment rooms. You'll be part of a 24-hour concierge team.

About our role: As Day Concierge your focus will be the supervision of the development ensuring a harmonious ambience where everything is geared to meet the needs and aspirations of those who live there. You will ensure we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who ideally has buildings/property or facilities experience, as well as great face-to-face customer service skills with the ability to build strong relationships with our residents.

There is no such thing as a typical shift however you will lead on the following responsibilities:

• Provide an exceptional level of customer service and be the first point of contact for our owners and tenants
• Carry out frequent building patrols whilst on duty, and record and report any issues in relation to the building and general standards
• Manage access and security, including monitoring entry points, checking visitor identification, and ensuring only authorised individuals access the building
• Support with the day-to-day running of the development, liaising with our Onsite Management Team and contractors. This may extend to occasional decision-making and problem-solving in the absence of our onsite management team.
• Act as a first point of contact and handling residents’ inquiries, requests, and complaints promptly and professionally, escalating issues to appropriate departments when necessary
• Maintain accurate records and carry out a wide variety of administrative tasks, including daily operational diary management of the development
• Handling and management of deliveries, including receiving, signing for and managing packages, notifying residents and guests, and ensuring secure storage
• Where possible, assist with movement of luggage or other personalised items
• Assisting with administrative tasks, such as handling mail and messages for guests or residents
• Recommending transportation services based on resident preferences and requirements
• Keep communication friendly, open, timely and professional at all times
• Co-ordinate, instruct and allow access for services to the estate, such as refuse collection, deliveries, repairs and maintenance, utility companies
• Build lasting relationships with our homeowners and their families

Additional information: You will work on a rota basis of 4 days on, 4 days off with shifts between 07:00 - 19:00. There may be times where you are required to attend training or company-related events at site and/or other locations. At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this). To support our night team, we offer regular wellness assessments to help you maintain a healthy work-life balance. We also invite you to take advantage of a pre-employment health check to ensure you’re set up for success from day one.

About you: You will be highly professional and well presented, your flexible approach, warmth, and insight will enable you to build relationships with all of our residents and onsite team. You’ll come from a high quality/luxury environment and have exceptional people skills.

• Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality/property related vocational qualifications
• Effective written and verbal English communication skills, ensuring all inquiries and administrative tasks are handled with accuracy and professionalism
• Strong IT skills are essential, knowledge of Google Workspace is an advantage
• Well presented and highly professional
• Flexible and well organised with the ability to use initiative and remain calm under pressure
• Ability to resolve queries and complaints effectively in a calm and professional manner
• Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous
• Experience of facilities/property ideally with a knowledge of health & safety would be an advantage but isn't essential
• Experience of working a similar shift pattern is desirable but not essential

Please note that if you have applied for this position within the last 6 months and were unsuccessful at the screening or assessment stage, we are unable to consider a new application from you at this time.

What happens next: Although we embrace technology to support our recruitment process, we value a human touch; a member of our hiring team will personally and carefully consider your application. If your profile aligns with the skills we are looking for, our process typically involves a telephone screening and a short online skills assessment. These stages allow us to learn more about your experience and ensure the role is a great fit for you. Please note that the order of these steps may vary by role, but completion of each stage is required to be considered for a final in-person interview.

We are committed to a fair and inclusive process. If at any stage you require any reasonable adjustments or additional support to complete an assessment or participate in an interview, please let us know. We will keep you updated every step of the way.

Please note that if you have applied for this position within the last 6 months and were unsuccessful at the screening or assessment stage, we are unable to consider a new application from you at this time.

If you have the skills and experience we are looking for we'd love to hear from you! As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.