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- Tasks: Be the face of our luxury community, ensuring resident satisfaction and safety.
- Company: Join Pegasus Homes, a vibrant company creating high-quality homes for independent living.
- Benefits: Enjoy a competitive salary, enhanced benefits, and a flexible work schedule.
- Other info: Work on a 4 days on, 4 days off rota with excellent career growth opportunities.
- Why this job: Make a real difference in residents' lives while working in a stunning environment.
- Qualifications: Experience in luxury residential settings and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Hampstead, London
Hours: 38.5 hours per week, 07:00 - 19:00 on a 4 day on/4 day off rota
Package: £30,000 per annum + enhanced benefits & rewards
Basis: Permanent
About us: We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.
About our role: As Day Concierge, you are the face of our community, ensuring a seamless luxury experience for our residents. You will balance high-end hospitality with rigorous site safety and operational compliance.
- Resident Relations & Wellbeing: Act as the primary interface for residents, fostering a warm community atmosphere while conducting welfare checks and handling sensitive information with professional boundaries.
- Luxury Concierge Services: Serve as an ambassador for the Hampstead area, providing bespoke recommendations for local amenities such as dining, arts, and transport.
- Site Safety & Security: Lead on-site safety by conducting regular patrols, monitoring CCTV, managing secure access, and acting as the first responder for emergency situations.
- Technical Oversight: Monitor the building’s M&E (Mechanical & Electrical) systems and perform basic troubleshooting of apartment fixtures to ensure the development runs seamlessly.
- Facility Management: Coordinate with sales, management, and contractors to ensure the exclusive guest suite and spa facilities are fully operational and maintained to 5-star standards.
- Contractor Supervision: Induct and oversee onsite service providers, including housekeeping, landscaping, and maintenance teams.
- Operational Excellence: Maintain precise logs for health & safety compliance, maintenance reporting, and daily handovers.
Additional information: You will work on a rota basis of 4 days on, 4 days off with shifts between 07:00 - 19:00. There may be times where you are required to attend training or company related events at site and/or other locations. At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this).
About you: Proven experience within a luxury residential property setting. Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality/property related vocational qualifications. Effective written and verbal English communication skills, ensuring all inquiries and administrative tasks are handled with accuracy and professionalism. Strong IT skills are essential, knowledge of Google Workspace is an advantage. Well presented and highly professional. Flexible and well organised with the ability to use initiative and remain calm under pressure. Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous. Experience of working a similar shift pattern is desirable but not essential.
Next Steps: Our hiring team personally reviews every application. If your profile is a match, the process typically involves a telephone screening and an online skills assessment. Successful completion of these stages is required for an invite to a final in-person interview.
Re-applications: If you have applied for this role in the last 6 months and were unsuccessful at the screening or assessment stage, we cannot consider a new application at this time.
Inclusivity: We are committed to a fair process. Please let us know if you require any reasonable adjustments at any stage. We will keep you updated throughout your journey. We’d love to hear from you if you have the skills and experience we’re looking for!
Pegasus Homes is proud to be an equal opportunities employer where everyone is welcome. We are committed to a diverse and inclusive workplace and encourage applications from all sections of the community, regardless of background. Please note that all applicants must have the right to work in the UK.
Day Concierge - Belle Vue in London employer: Pegasus Homes
Contact Detail:
Pegasus Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge - Belle Vue in London
✨Tip Number 1
Get to know the company! Research Pegasus Homes and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their vibrant community.
✨Tip Number 2
Practice your pitch! You’ll want to convey your experience in luxury residential settings clearly and confidently. Think about specific examples that highlight your skills in resident relations and operational excellence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at Belle Vue.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Pegasus team.
We think you need these skills to ace Day Concierge - Belle Vue in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application to the Day Concierge role at Belle Vue. Highlight your relevant experience in luxury residential settings and how it aligns with our values at Pegasus Homes.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pegasus Homes
✨Know Your Community
As a Day Concierge, you'll be the face of the community. Brush up on local amenities, dining spots, and cultural events in Hampstead. This knowledge will not only impress your interviewers but also show that you're genuinely interested in enhancing residents' experiences.
✨Showcase Your Hospitality Skills
Prepare to discuss your previous experience in luxury residential settings. Think of specific examples where you provided exceptional service or resolved issues effectively. Highlighting your ability to maintain professionalism while fostering a warm atmosphere is key.
✨Demonstrate Safety Awareness
Since site safety is crucial, be ready to talk about your understanding of health and safety protocols. Share any relevant experiences where you ensured safety compliance or handled emergency situations. This will show that you take the role's responsibilities seriously.
✨Be Tech-Savvy
Familiarise yourself with Google Workspace and any other tech tools mentioned in the job description. Being comfortable with technology will help you stand out, especially since you'll be monitoring M&E systems and maintaining logs. Mention any relevant IT skills during your interview.