At a Glance
- Tasks: Be the face of our luxury community, ensuring resident satisfaction and safety.
- Company: Join Pegasus Homes, a vibrant company creating high-quality homes for independent living.
- Benefits: Enjoy a competitive salary, enhanced benefits, and a flexible work schedule.
- Other info: Work on a 4 days on, 4 days off rota with excellent career growth opportunities.
- Why this job: Make a real difference in residents' lives while working in a stunning environment.
- Qualifications: Experience in luxury residential settings and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Hampstead, London
Hours: 38.5 hours per week, 07:00 - 19:00 on a 4 day on/4 day off rota
Package: £30,000 per annum + enhanced benefits & rewards
Basis: Permanent
About us: We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.
About our role: As Day Concierge, you are the face of our community, ensuring a seamless luxury experience for our residents. You will balance high-end hospitality with rigorous site safety and operational compliance.
- Resident Relations & Wellbeing: Act as the primary interface for residents, fostering a warm community atmosphere while conducting welfare checks and handling sensitive information with professional boundaries.
- Luxury Concierge Services: Serve as an ambassador for the Hampstead area, providing bespoke recommendations for local amenities such as dining, arts, and transport.
- Site Safety & Security: Lead on-site safety by conducting regular patrols, monitoring CCTV, managing secure access, and acting as the first responder for emergency situations.
- Technical Oversight: Monitor the building’s M&E (Mechanical & Electrical) systems and perform basic troubleshooting of apartment fixtures to ensure the development runs seamlessly.
- Facility Management: Coordinate with sales, management, and contractors to ensure the exclusive guest suite and spa facilities are fully operational and maintained to 5-star standards.
- Contractor Supervision: Induct and oversee onsite service providers, including housekeeping, landscaping, and maintenance teams.
- Operational Excellence: Maintain precise logs for health & safety compliance, maintenance reporting, and daily handovers.
Additional information: You will work on a rota basis of 4 days on, 4 days off with shifts between 07:00 - 19:00. There may be times where you are required to attend training or company related events at site and/or other locations. At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this).
About you: Proven experience within a luxury residential property setting. Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality/property related vocational qualifications. Effective written and verbal English communication skills, ensuring all inquiries and administrative tasks are handled with accuracy and professionalism. Strong IT skills are essential, knowledge of Google Workspace is an advantage. Well presented and highly professional. Flexible and well organised with the ability to use initiative and remain calm under pressure. Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous. Experience of working a similar shift pattern is desirable but not essential.
Next Steps: Our hiring team personally reviews every application. If your profile is a match, the process typically involves a telephone screening and an online skills assessment. Successful completion of these stages is required for an invite to a final in-person interview.
Re-applications: If you have applied for this role in the last 6 months and were unsuccessful at the screening or assessment stage, we cannot consider a new application at this time.
Inclusivity: We are committed to a fair process. Please let us know if you require any reasonable adjustments at any stage. We will keep you updated throughout your journey. We’d love to hear from you if you have the skills and experience we’re looking for!
Pegasus Homes is proud to be an equal opportunities employer where everyone is welcome. We are committed to a diverse and inclusive workplace and encourage applications from all sections of the community, regardless of background. Please note that all applicants must have the right to work in the UK.
Day Concierge - Belle Vue in London employer: Pegasus Homes
At Pegasus Homes, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises employee wellbeing and growth. Our hybrid working model allows for flexibility while our comprehensive benefits package, including enhanced annual leave and a contributory pension scheme, ensures that our team members feel valued and supported. Join us in Winchester to be part of a dedicated team that is committed to creating high-quality homes for independent later living, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge - Belle Vue in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pegasus Homes. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pegasus Homes
Don't be shy about reaching out to Pegasus Homes directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Day Concierge - Belle Vue in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pegasus Homes and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pegasus Homes
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
