Day Concierge - Chimes

Location: Westminster, London

Hours: 38.5 hours per week, 07:00 - 19:00 on a 4 day on/4 day off rota

Package: £30,000 per annum + enhanced benefits & rewards

Basis: Permanent

About our role:

As Day Concierge, your focus will be the supervision of the development ensuring a harmonious ambience where everything is geared to meet the needs and aspirations of those who live there. You will ensure we are fully compliant with everything relating to the health & safety of our development.

Responsibilities:

• Provide an exceptional level of customer service and be the first point of contact for our owners and tenants.
• Carry out frequent building patrols whilst on duty, and record and report any issues in relation to the building and general standards.
• Manage access and security, including monitoring entry points, checking visitor identification, and ensuring only authorised individuals access the building.
• Support with the day to day running of the development, liaising with our Onsite Management Team and contractors.
• Act as a first point of contact and handle residents’ inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records and carry out a wide variety of administrative tasks, including daily operational diary management of the development.
• Handle and manage deliveries, including receiving, signing for and managing packages, notifying residents and guests, and ensuring secure storage.
• Assist with movement of luggage or other personalised items where possible.
• Assist with administrative tasks, such as handling mail and messages for guests or residents.
• Recommend transportation services based on resident preferences and requirements.
• Keep communication friendly, open, timely and professional at all times.
• Co-ordinate, instruct and allow access for services to the estate, such as refuse collection, deliveries, repairs and maintenance, utility companies.
• Build lasting relationships with our homeowners and their families.

Additional information:

You will work on a rota basis of 4 days on, 4 days off with shifts between 07:00 - 19:00. There may be times where you are required to attend training or company related events at site and/or other locations. At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this). To support our night team, we offer regular wellness assessments to help you maintain a healthy work-life balance. We also invite you to take advantage of a pre‑employment health check to ensure you’re set up for success from day one.

About you:

• You will be highly professional and well presented, with a flexible approach, warmth, and insight to build relationships with all of our residents and onsite team.
• You’ll come from a high quality / luxury environment and have exceptional people skills.
• Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality / property related vocational qualifications.
• Effective written and verbal English communication skills, ensuring all inquiries and administrative tasks are handled with accuracy and professionalism.
• Strong IT skills are essential; knowledge of Google Workspace is an advantage.
• Well presented and highly professional.
• Flexible and well organised with the ability to use initiative and remain calm under pressure.
• Ability to resolve queries and complaints effectively in a calm and professional manner.
• Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous.
• Experience of facilities/property ideally with a knowledge of health & safety would be an advantage but isn't essential.
• Experience of working a similar shift pattern is desirable but not essential.

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.