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- Tasks: Supervise a luxury apartment development and provide exceptional customer service to residents.
- Company: Join Pegasus Homes, a vibrant company creating high-quality homes for independent living.
- Benefits: Enjoy a competitive salary, enhanced benefits, and a supportive work environment.
- Why this job: Be the friendly face of our community and make a real difference in residents' lives.
- Qualifications: GCSEs in Maths and English or relevant hospitality/property qualifications preferred.
- Other info: Flexible 4 on/4 off shifts with opportunities for training and career growth.
The predicted salary is between 24000 - 32000 ÂŁ per year.
This range is provided by Pegasus Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location: Westminster, London
Hours: 38.5 hours per week, 07:00 - 19:00 on a 4 day on/4 day off rota
Package: ÂŁ28,000 per annum + enhanced benefits & rewards
Basis: Permanent
We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high‑quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living. We have an exciting new opportunity for a Day Concierge to join us at Chimes Westminster, a stunning collection of 39 luxury apartments. Designed by award‑winning architects, Chimes also boasts a rooftop terrace, cinema screening room, residents lounge and treatment rooms. You will be part of a 24‑hour concierge team.
About our role
As Day Concierge your focus will be the supervision of the development ensuring a harmonious ambience where everything is geared to meet the needs and aspirations of those who live there. You will ensure we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who ideally has buildings/property or facilities experience, as well as great face‑to‑face customer service skills with the ability to build strong relationships with our residents. There is no such thing as a typical shift however you will lead on the following responsibilities:
- Provide an exceptional level of customer service and be the first point of contact for our owners and tenants.
- Carry out frequent building patrols whilst on duty, and record and report any issues in relation to the building and general standards.
- Manage access and security, including monitoring entry points, checking visitor identification, and ensuring only authorised individuals access the building.
- Support with the day to day running of the development, liaising with our Onsite Management Team and contractors. This may extend to occasional decision‑making and problem‑solving in the absence of our onsite management team.
- Act as a first point of contact and handle residents' inquiries, requests, and complaints promptly and professionally, escalating issues to appropriate departments when necessary.
- Maintain accurate records and carry out a wide variety of administrative tasks, including daily operational diary management of the development.
- Handling and management of deliveries, including receiving, signing for and managing packages, notifying residents and guests, and ensuring secure storage.
- Where possible, assist with movement of luggage or other personalised items.
- Assisting with administrative tasks, such as handling mail and messages for guests or residents.
- Recommending transportation services based on resident preferences and requirements.
- Keep communication friendly, open, timely and professional at all times.
- Co‑ordinate, instruct and allow access for services to the estate, such as refuse collection, deliveries, repairs and maintenance, utility companies.
- Build lasting relationships with our homeowners and their families.
Additional information
You will work on a rota basis of 4 days on, 4 days off with shifts between 07:00 - 19:00. There may be times where you are required to attend training or company related events at site and/or other locations.
About you
- Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality/property related vocational qualifications.
- Excellent communication skills, both verbal and written.
- Strong IT skills are essential, knowledge of Google Workspace is an advantage.
- Well presented and highly professional.
- Flexible and well organised with the ability to use initiative and remain calm under pressure.
- Ability to resolve queries and complaints effectively in a calm and professional manner.
- Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous.
- Experience of facilities/property ideally with a knowledge of health & safety would be an advantage but isn’t essential.
- Experience of working a similar shift pattern is desirable but not essential.
Please note this position is subject to an enhanced DBS check. For the wellbeing of our staff we will also carry out a night worker questionnaire and health screening.
What happens next
Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application. If your profile demonstrates the skills and experience we are looking for we’ll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have. From there the process will be role specific, but will include an in‑person stage and could include a short online assessment. Rest assured we’ll keep you updated through the process and if at any stage you require any additional support, or have any questions please don’t hesitate to contact us. If you have the skills and experience we are looking for we’d love to hear from you!
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.
Please note this vacancy has a close date of Thursday 18th December 2025.
Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service
Industries: Technology, Information and Internet
Day Concierge employer: Pegasus Homes
Contact Detail:
Pegasus Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Get to know the company! Research Pegasus Homes and their values. When you show up for an interview, drop in some knowledge about their projects or community initiatives. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Day Concierge, you'll be the face of the company. Role-play common scenarios with a friend to get comfortable handling inquiries and complaints. The more you practice, the more confident you'll feel!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role where professionalism is key. Make sure you look sharp and presentable when you go for your interview. It shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Day Concierge position.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application for the Day Concierge role. Highlight your relevant experience and skills that match what we’re looking for, especially in customer service and facilities management.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pegasus Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Day Concierge role. Familiarise yourself with the responsibilities listed in the job description, such as providing exceptional customer service and managing security. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Day Concierge, you'll be the first point of contact for residents. Prepare examples from your past experiences where you've provided excellent customer service or resolved complaints effectively. This will demonstrate your ability to handle inquiries professionally and build strong relationships with residents.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations, like dealing with a difficult resident or managing security concerns. Practising these scenarios can help you articulate your problem-solving skills and calm demeanour under pressure.
✨Research the Local Area
Having knowledge of the local area, including restaurants, events, and attractions, can set you apart from other candidates. Be prepared to discuss local hotspots and how you can recommend them to residents. This shows your commitment to enhancing their living experience and your enthusiasm for the community.
