Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents' wellbeing and manage casework while engaging with communities.
- Company: Join Pegasus Homes, a vibrant company dedicated to enhancing independent living for older adults.
- Benefits: Enjoy enhanced leave, pension contributions, health plans, and discounts.
- Why this job: Make a real difference in the lives of older adults while enjoying a flexible work environment.
- Qualifications: NVQ Level 3 in Health and Social Care and a valid UK driving licence required.
- Other info: Flexible hours and travel across the UK for diverse community engagement.
The predicted salary is between 28000 - 35000 £ per year.
Location: Home based with frequent travel across our communities
Hours: 37.5 hours per week, Monday - Friday 09:00 - 17:30
Basis: Permanent
Salary: Up to £35,000 + car allowance & enhanced benefits package
About us: We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living.
About our role: This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, acting as the vital link between high-level welfare strategy and localised site operations.
Your core responsibilities will include:
- Resident Support & Case Management: Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns. Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions. Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods.
- Safety & Compliance: Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities. Support complaints handling regarding independent living and care services (including Careline and emergency service interactions). Provide expert guidance and ‘on-the-day' support to our Building Community Managers and onsite teams. Be a point of escalation during the eligibility process and complete assessments where needed.
- Community Engagement: Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities. Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture.
About you: The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential.
Qualifications & Essential Criteria:
- NVQ Level 3 or higher in Health and Social Care (Essential)
- Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required
- A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role
Operational Experience:
- A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs
- Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements
- Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic
- Significant experience acting as the primary welfare link between residents, families, and internal operational teams
- Proven ability to conduct formal assessments and provide documented justification for outcomes
- A background in housing management, older people's services, or supported housing is highly advantageous
Expertise & Knowledge:
- A deep understanding of the physiological and psychological challenges facing older adults
- Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion
- Sound knowledge of current safeguarding legislation and best practices in resident welfare
- Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership
- The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response
Your attributes:
- The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease
- A calm, level-headed presence when managing urgent welfare issues or sensitive complaints
- A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values
Good to know:
Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations. As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person.
Our benefits & rewards:
We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work-life balance. By joining us you'll enjoy a benefits package that includes:
- Enhanced annual leave & holiday buying scheme
- Contributory pension scheme with additional employer contribution
- Life Assurance
- Two paid volunteering days per annum
- Employee Assistance Programme
- Health Cash Plan & Virtual GP
- Discounted Gym Membership
- Company Discounts Portal
- Refer a friend scheme and access to internal opportunities
Your recruitment journey:
Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you'll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we'll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we're looking for we'd love to hear from you!
Customer Wellbeing Coordinator employer: Pegasus Homes
Contact Detail:
Pegasus Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Wellbeing Coordinator
✨Tip Number 1
Get to know the company! Research Pegasus Homes and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend community events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios from your past experiences that showcase your skills in case management and resident support. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Wellbeing Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Customer Wellbeing Coordinator. We want to see how you can bring your unique skills to enhance the lives of older adults!
Showcase Your Passion: Let your genuine passion for supporting older adults shine through in your application. We love candidates who are enthusiastic about making a difference, so share any relevant experiences that demonstrate this commitment.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Pegasus Homes!
How to prepare for a job interview at Pegasus Homes
✨Know Your Stuff
Make sure you understand the role of a Customer Wellbeing Coordinator inside out. Familiarise yourself with Pegasus Homes' mission and values, especially how they relate to independent living for older adults. This will help you demonstrate your genuine passion for enhancing their lives during the interview.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your skills in case management, safeguarding, and community engagement. Think about situations where you've successfully handled sensitive issues or built strong relationships with residents and families. This will show that you have the practical experience needed for the role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, the team you'll be working with, and how success is measured in this role. This not only shows your interest but also helps you gauge if Pegasus Homes is the right fit for you.
✨Be Ready for Scenarios
Since this role involves handling complex care needs and urgent situations, be prepared for scenario-based questions. Think through how you would approach various challenges, such as managing a safeguarding concern or dealing with a difficult complaint. This will demonstrate your calm, level-headed approach and problem-solving skills.