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- Tasks: Coordinate community events and ensure health & safety compliance for our residents.
- Company: Join Pegasus Homes, a vibrant company creating high-quality homes for independent living.
- Benefits: Enjoy enhanced leave, pension contributions, gym discounts, and a supportive work environment.
- Why this job: Be the heart of our community, making a real difference in residents' lives every day.
- Qualifications: Strong customer service skills and IT proficiency; experience in facilities/property is a plus.
- Other info: This role requires an enhanced DBS check and offers flexible working hours.
The predicted salary is between 20857 - 29143 £ per year.
Location: Jesmond, Newcastle
Hours: 20 hours per week
Package: £14,857 (full time equivalent of £26,000 per annum) + enhanced benefits & rewards
Basis: Permanent
About us
We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living. Jesmond Assembly is a stunning collection of 1 & 2 bedroom apartments alongside stylish communal lounge, shared kitchen and landscaped terraces all located within one of Newcastle's oldest and smartest neighbourhoods.
About our role
As our site based Building & Community Coordinator your focus will be on ensuring that we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who has buildings / property or facilities experience, as well as great face to face customer service skills with the ability to build strong relationships with our residents. There is no such thing as a typical day as a Building and Community Coordinator but you will lead on the following responsibilities:
- General customer service and being the first point of contact for our owners and tenants
- Regular building related checks which could include fire alarm testing, water flushing and emergency light testing
- Facilitation of external contractors
- Ensuring that the Health & Safety requirements of each development are met
- Help with the move in process with our customers to ensure they have a great start within our developments
- Organise events and activities for our customers, creating a wonderful community
- Dealing with any emergencies quickly and calmly
- Build lasting relationships with our homeowners and their families
- Working alongside our internal teams including Sales, Development and Completions
You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening. Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.
About you
We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.
- Professional and highly organised
- Proactive approach and can-do attitude
- Ability to use initiative
- Strong IT skills - knowledge of Google Workspace is an advantage
- Experience of facilities/property ideally with a knowledge of health & safety would be an advantage but isn't essential.
Please note this position is subject to an enhanced DBS check.
Our benefits & rewards
We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:
- Enhanced annual leave & holiday buying scheme
- Contributory pension scheme with additional employer contribution
- Life Assurance
- Employee Assistance Programme
- Discounted Gym Membership
- Company Discounts Portal
- Refer a friend scheme and access to internal opportunities
What happens next
Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application. If your profile demonstrates the skills and experience we are looking for we'll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have. From there the process will be role specific, but will include an in-person stage and could include a short online assessment. Rest assured we'll keep you updated through the process and if at any stage you require any additional support, or have any questions please don't hesitate to contact us. If you have the skills and experience we are looking for we'd love to hear from you!
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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Building & Community Coordinator employer: Pegasus Homes
Contact Detail:
Pegasus Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building & Community Coordinator
✨Tip Number 1
Familiarise yourself with the local community in Jesmond, Newcastle. Understanding the area and its residents will help you build strong relationships and create a welcoming environment for homeowners and tenants.
✨Tip Number 2
Brush up on your health and safety knowledge, especially related to building compliance. Being well-versed in these regulations will demonstrate your proactive approach and can-do attitude during the interview process.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to remain calm and effective in emergencies.
✨Tip Number 4
Engage with our company culture by researching Pegasus Homes Ltd and their values. Demonstrating your alignment with our mission to create high-quality homes for independent living will set you apart from other candidates.
We think you need these skills to ace Building & Community Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in building management, customer service, and health & safety. Use specific examples that demonstrate your ability to build relationships and manage facilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community building and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as organising events and ensuring compliance with health & safety regulations.
Showcase Your IT Skills: Since strong IT skills are essential for this role, mention any experience you have with Google Workspace or similar tools. Provide examples of how you've used technology to improve processes or communication in previous roles.
Prepare for the Interview: If selected for an interview, be ready to discuss your approach to customer service and community engagement. Think of scenarios where you've successfully handled emergencies or built strong relationships with clients or residents.
How to prepare for a job interview at Pegasus Homes
✨Know the Company Inside Out
Before your interview, take some time to research Pegasus Homes Ltd. Understand their mission, values, and the specific communities they serve. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their vision.
✨Showcase Your Customer Service Skills
As a Building & Community Coordinator, you'll be the first point of contact for residents. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to build strong relationships and create a welcoming environment.
✨Demonstrate Your Organisational Skills
This role requires a high level of organisation, especially when managing events and ensuring compliance with health and safety regulations. Be ready to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing specific tools or methods you use.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in emergency situations. Think of scenarios where you've had to act quickly and calmly. Practising these responses will help you convey your proactive approach and ability to handle challenges.
