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- Tasks: Coordinate building operations and create a vibrant community for residents.
- Company: Join Pegasus Homes, a leader in high-quality independent living for the over 60s.
- Benefits: Enjoy enhanced leave, pension contributions, health plans, and discounts.
- Why this job: Be the heart of a community, making a real difference in residents' lives.
- Qualifications: Customer service experience and strong IT skills are essential; health & safety knowledge is a plus.
- Other info: This role requires an enhanced DBS check.
The predicted salary is between 15142 - 18928 £ per year.
Location: Lichfield, Staffordshire
Hours: 20-25 hours per week, Monday to Friday with hours to be agreed
Package: £15,142 – £18,928 per annum (Full time equivalent of £26,500 per annum) + enhanced benefits & rewards
Basis: Permanent
About us
We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60\’s. Our developments are beautifully designed offering stunning community living.
With a range of apartments, residents lounge and landscaped gardens our Chapter House development is a stunning place to work and this role provides an exciting opportunity to be part of our onsite team.
About the role
As Building and Community Coordinator your focus will be on ensuring that we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who has buildings / property or facilities experience, as well as great face to face customer service skills with the ability to build strong relationships with our residents.
There is no such thing as a typical day as a Building and Community Coordinator but you will lead on the following responsibilities
- General customer service and being the first point of contact for our owners and tenants
- Regular building related checks which could include fire alarm testing, water flushing and emergency light testing
- Facilitation of external contractors
- Ensuring that the Health & Safety requirements of each development are met
- Help with the move in process with our customers to ensure they have a great start within our developments
- Organise events and activities for our customers, creating a wonderful community
- Dealing with any emergencies quickly and calmly
- Build lasting relationships with our homeowners and their families
- Working alongside our internal teams including Sales, Development and Completions
You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening.
Building a strong community for our homeowners and tenants is an integral part of what we offer so you\’ll be involved in organising social events and a strong local knowledge will be an advantage.
About you
We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.
- Professional and highly organised
- Proactive approach and can-do attitude
- In-person customer service experience
- Excellent communication skills
- Ability to use initiative
- Strong IT skills – knowledge of Google Workspace is advantage
- Experience of facilities/property ideally with a knowledge of health & safety is essential
Please note this position is subject to an enhanced DBS check.
Our benefits & rewards
We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you\’ll enjoy a benefits package that includes:
- Enhanced annual leave & holiday buying scheme
- Contributory pension scheme with additional employer contribution,
- Life Assurance
- Two paid volunteering days per annum
- Employee Assistance Programme
- Health Cash Plan & Virtual GP
- Discounted Gym Membership
- Company Discounts Portal
- Refer a friend scheme and access to internal opportunities
If you have the skills and experience we are looking for we\’d love to hear from you!
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.
Closing date: Monday 11th August 2025
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Building & Community Coordinator employer: Pegasus Homes
Contact Detail:
Pegasus Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building & Community Coordinator
✨Tip Number 1
Familiarise yourself with the local community and its needs. As a Building & Community Coordinator, understanding the demographics and preferences of the residents will help you create engaging events and build strong relationships.
✨Tip Number 2
Brush up on your health and safety knowledge. Since compliance is a key part of the role, being well-versed in relevant regulations and best practices will demonstrate your commitment to maintaining a safe environment for residents.
✨Tip Number 3
Showcase your customer service skills in person. If you have the opportunity to meet with current employees or attend community events, use these chances to highlight your ability to connect with people and provide excellent service.
✨Tip Number 4
Network with professionals in the property and facilities management sector. Engaging with others in the field can provide insights into the role and may even lead to valuable connections that could support your application.
We think you need these skills to ace Building & Community Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in building management, customer service, and health & safety. Use specific examples that demonstrate your ability to build relationships and manage facilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community building and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as organising events and ensuring compliance with health & safety regulations.
Showcase Your Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've successfully interacted with customers or clients in previous roles, as this is crucial for the Building & Community Coordinator position.
Highlight IT Proficiency: Since strong IT skills are essential for this role, mention any experience you have with Google Workspace or similar tools. This will show that you're prepared to handle the internal systems and reporting tools required for the job.
How to prepare for a job interview at Pegasus Homes
✨Showcase Your Customer Service Skills
As a Building & Community Coordinator, you'll be the first point of contact for residents. Prepare examples of how you've successfully handled customer service situations in the past, highlighting your ability to build relationships and resolve issues.
✨Demonstrate Health & Safety Knowledge
Familiarise yourself with health and safety regulations relevant to property management. Be ready to discuss your experience with building checks, emergency procedures, and how you ensure compliance in your previous roles.
✨Emphasise Your Organisational Skills
This role requires excellent organisational abilities. Prepare to talk about how you manage multiple tasks, such as coordinating events and maintaining records, while ensuring everything runs smoothly.
✨Be Personable and Approachable
The ideal candidate is intuitive and warm. During the interview, showcase your personality and approachability. Share anecdotes that demonstrate your ability to connect with people and create a welcoming environment.
