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- Tasks: Ensure a secure and sophisticated overnight experience for residents in a luxury development.
- Company: Join Pegasus Homes, a vibrant company creating high-quality homes for independent living.
- Benefits: Enjoy a competitive salary, enhanced benefits, and wellness support tailored for night shifts.
- Other info: Flexible rota with opportunities for career growth in a diverse and inclusive workplace.
- Why this job: Be the guardian of a luxury community and build lasting relationships with high-profile residents.
- Qualifications: Experience in luxury hospitality and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Hampstead, London
Hours: 38.5 hours per week, 19:00 - 07:00 on a 4 night on/4 night off rota
Package: £30,000 per annum + enhanced benefits & rewards
Basis: Permanent
About us: We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living. We have an exciting new opportunity for a Night Concierge to join us at Fitzjohns Avenue, a boutique development of 29 luxury apartments designed exclusively for the over 55’s.
About our role: As Night Concierge, you are the guardian of Chimes' overnight experience. You will ensure a secure, sophisticated, and harmonious environment for our residents, balancing high-end hospitality with rigorous site safety.
- Act as the primary point of contact for high-net-worth residents, handling inquiries and bespoke requests with total discretion.
- Conduct regular building patrols, monitor access points, and manage emergency protocols to ensure 100% safety compliance.
- Manage deliveries, key control, and contractor access, ensuring the development is pristine for the morning handover.
- Maintain the daily operational diary and assist with luggage, mail, and transportation requirements.
- Ensure all front-of-house and communal areas are presented to a pristine standard for the morning transition, coordinating with cleaning teams to maintain an impeccable first impression.
- Act as the designated Lead for all onsite emergencies; possessing a thorough understanding of the Fire Alarm Control Panel, evacuation protocols, and out-of-hours escalation procedures.
- Uphold the highest levels of confidentiality and discretion, recognising the privacy requirements of our high-profile residents and maintaining a sophisticated, unobtrusive presence.
- Deliver a comprehensive and detailed digital handover to the daytime Management Team, ensuring all overnight incidents, deliveries, and resident requests are documented with 100% accuracy.
Good to know:
- Rota: 4 nights on, 4 nights off (19:00 – 07:00).
- Flexibility: Occasional daytime attendance for essential training and company events.
- Compliance: This role requires an Enhanced DBS check (fully funded and managed by Pegasus).
- Wellbeing: We provide regular wellness assessments specifically tailored to support our night team’s health and work-life balance.
About you: You are a proactive professional who takes pride in delivering an exceptional service. You possess the warmth to build lasting relationships and the calm authority to manage a luxury development overnight.
Skills & Personal Attributes:
- Exceptional written and verbal English with the ability to handle residents' inquiries and complaints with total discretion.
- Impeccably presented with a flexible, highly organized approach and the initiative to work autonomously.
- Strong IT skills are essential; experience with Google Workspace or Property Management Systems is an advantage.
- A strong knowledge of Hampstead's premium lifestyle (dining, culture, and transport) is highly desirable.
Experience & Qualifications:
- Experience in a luxury hospitality, premium residential, or high-end facilities environment.
- Educated to GCSE standard (Maths & English) or holding role-relevant vocational qualifications.
- A working knowledge of Health & Safety or building compliance is a distinct advantage.
- Previous experience with night shift patterns is preferred but not essential.
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.
Night Concierge employer: Pegasus Homes Limited
Contact Detail:
Pegasus Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality or property management sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If you can, visit the area where the job is located. Familiarise yourself with the community and its vibe. This will help you speak confidently about it during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to concierge roles. Think about how you would handle specific situations, especially those involving high-net-worth residents.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your commitment to providing exceptional service.
Tailor Your Application: Make sure to tailor your application specifically for the Night Concierge role. Highlight your relevant experience in luxury hospitality and any skills that align with our focus on high-end living and resident satisfaction.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pegasus Homes.
How to prepare for a job interview at Pegasus Homes Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Night Concierge role. Familiarise yourself with the responsibilities, such as managing resident inquiries and ensuring safety compliance. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Hospitality Skills
Since this role is all about high-end hospitality, be prepared to share examples of how you've provided exceptional service in previous positions. Think of specific situations where you handled requests discreetly or resolved complaints effectively, as this will highlight your suitability for the luxury environment.
✨Brush Up on Local Knowledge
Having a strong knowledge of Hampstead's premium lifestyle can set you apart from other candidates. Research local dining, culture, and transport options so you can engage in conversations about the area during your interview. This shows that you're not just looking for any job, but that you're genuinely interested in being part of the community.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think through potential situations you might face as a Night Concierge and how you would respond. This preparation will help you convey your calm authority and proactive approach during the interview.