Customer Operations Administrator

Location Winchester / hybrid working

Hours 37.5 hours per week, Monday – Friday 09:00 – 17:30

Salary Up to £28,000 per annum + enhanced benefits & rewards and free onsite staff parking

Basis Permanent

About us

We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60\’s. Our developments are beautifully designed offering stunning community living.

We have a great new opportunity within our busy Customer Operations team…

About the role

You will play a pivotal role providing core administrative support for our busy Customer Operations team, enabling the consistent delivery of essential services across our property portfolio. Success in this position relies on collaboration with our internal teams and key external stakeholders, ensuring we rigorously adhere to all relevant legislation and maintain the highest levels of compliance, maintenance, and critical service provision. Your contributions will directly amplify the performance of our property management teams across all our communities

Key responsibilities will include

Data & System Management

• Maintain and update comprehensive databases ensuring impeccable accuracy and record-keeping.
• Utilise the in-house system to process contractor completion documentation and promptly raise necessary remedial actions.
• Input and update records for all service events and agreements.

Compliance & Inspection Coordination

• Coordinate and schedule statutory compliance inspections with third-party consultants to meet deadlines.
• Raise follow-up actions arising from risk assessments, inspections, and audits.

Team & Departmental Support

• Act as a central point of contact for effective departmental communication and problem-solving.
• Manage administrative processes for new team starters and leavers, including timely system updates.
• Support site teams and contractors with system or work-related queries.

Administration & Reporting

• Manage the sensitive administration of customer information, ensuring prompt updates and appropriate communication.
• Provide accurate data and updates to support internal performance reporting.
• Manage and maintain essential stock levels (e.g., fobs and pendants) and handle resident invoicing.

Good to know

• Internally you\’ll be known as Customer Operations Coordinator.
• This role is hybrid based with an expectation of 3 days per week based within our Winchester office, to include Tuesdays.
• There may be times where site visits and a need to work from our alternative offices or developments is required.

About you

You\’ll be an experienced Administrator with experience gained within a comparable role – ideally within property, facilities management environment and you\’ll have worked with a range of CRM systems and have a proven ability to understand and learn new systems. You\’ll be confident with a pro-active approach and enjoy working within a busy team.

• Experience of using systems such as Fixflo, Qube and Salesforce would be ideal but otherwise a proven ability to quickly understand and pick up new systems (appropriate training will be provided).
• IT literate and competent with Google tools such as Gmail, Google Docs, Sheets and the internet.
• Exceptional organisational skills and attention to detail, particularly in database management and record-keeping.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and high levels of accuracy, with the ability to prioritise and meet deadlines.

• Excellent spoken and written English

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you\’ll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

If you have the skills and experience we are looking for we\’d love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.