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- Tasks: Deliver engaging training in stores and elevate service standards across international teams.
- Company: Join a beloved global retail brand known for its community spirit.
- Benefits: Competitive salary, potential for permanent role, and dynamic work environment.
- Why this job: Make a real impact by enhancing customer experiences and team culture.
- Qualifications: Experience in retail training, strong communication skills, and a hands-on approach.
- Other info: Fast-paced role with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: London-based (4 days per week in the office, with occasional international travel)
Contract type: 6-month FTC, strong potential to go permanent
We are partnering with a much-loved global retail brand known for its exceptional in-store experience and strong sense of community. They are now looking for an energetic, hands-on Retail Training Manager to join immediately and help elevate service standards across their network of international stores.
This is a practical, high-impact role. You will be spending time in stores, coaching teams, delivering on-the-ground training, and building confidence and consistency across retail teams worldwide. You will bring people together, refine what is already in place, and inject fresh energy and structure into how training is delivered.
What you will be doing:
- Visiting stores (mainly in the UK, with occasional global travel) to deliver service and leadership training
- Supporting store and regional managers to embed great customer experience and team culture
- Reviewing existing training materials and identifying opportunities to improve or refresh
- Creating practical, engaging, and accessible training content that brings brand values to life
- Working closely with the Retail and People & Culture teams to ensure alignment across the business
About you:
- You have delivered impactful retail training before - ideally across multiple sites or regions
- You are confident, positive, and naturally hands-on - happy to roll your sleeves up and get stuck in
- You love spending time in-store and helping teams bring great service to life
- You have strong communication and coaching skills and can engage all kinds of learners
- You are proactive, full of energy, and thrive in a fast-paced, collaborative environment
- An interest in sport or active lifestyles would be a bonus, but above all, this role suits someone who loves people, service, and creating great customer experiences.
Working pattern: This role is predominantly office-based (4 days per week) at the London HQ, with one day working from home. The role will also involve some short travel stints to support stores both in the UK and internationally.
What to expect from the process: The interview process is straightforward and designed to move quickly. It will involve an initial video call to explore your experience and fit for the role, followed by an in-person meeting at the London head office to meet the wider retail leadership team. The business is looking to make an immediate hire, so availability to start soon is essential.
Retail Training Manager in London employer: Peeq - The HR Recruitment Specialists
Contact Detail:
Peeq - The HR Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Training Manager in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into their values, mission, and recent news. This will help you connect your experience with what they stand for, showing you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past training experiences can elevate their service standards and engage teams effectively.
✨Tip Number 3
Be ready to share specific examples! Think of times when you've successfully delivered training or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your enthusiasm for the role. It shows you're proactive and genuinely interested in joining their team.
We think you need these skills to ace Retail Training Manager in London
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific examples of how you've elevated service standards in previous roles. We want to see that energy and enthusiasm for creating great customer experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your hands-on training experience and any relevant achievements. We’re looking for someone who can bring fresh ideas to the table, so don’t hold back on showcasing your unique skills!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your experience and what you can bring to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at StudySmarter!
How to prepare for a job interview at Peeq - The HR Recruitment Specialists
✨Know the Brand Inside Out
Before your interview, make sure you research the retail brand thoroughly. Understand their values, customer experience philosophy, and any recent news or initiatives. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Training Experience
Be ready to discuss specific examples of your previous training roles. Highlight how you've successfully delivered training across multiple sites and the impact it had on service standards. Use metrics or feedback to back up your claims, as this will demonstrate your effectiveness.
✨Engage with Real Scenarios
Prepare to engage in role-play scenarios during the interview. They might ask you how you would handle certain training situations or challenges in-store. Practising these scenarios beforehand can help you articulate your coaching style and problem-solving skills effectively.
✨Emphasise Your People Skills
Since this role is all about connecting with people, be sure to highlight your communication and coaching skills. Share stories that illustrate how you've built rapport with teams and fostered a positive culture. This will show that you're not just a trainer, but a true team player.
