Training Support Team Lead in Oxford

Peeple is a charity based in Oxford, dedicated to promoting the importance of the early years and the vital role parents play in their child’s learning. Our purpose is to support parents and children to learn together through everyday activities at home, working directly with families in Oxfordshire and training practitioners from across the UK to deliver our programmes. We’re looking for a Training Support Team Lead to join our team in Littlemore. You’ll play a key role in making sure our training runs smoothly and professionally across the UK and Ireland.

You’ll provide day‑to‑day support and guidance to our Training Administrators, helping them to deliver a friendly, efficient and reliable service for all our training and accreditation activity. Alongside this, you’ll take the lead on more complex admin tasks, coordinate systems and processes, and make sure trainers, delegates and colleagues receive a positive and reliable service. This is a great opportunity for someone who enjoys improving how things work, supporting others, and keeping busy operations running efficiently.

Location: Littlemore, Oxford (OX4 4HQ)

Contract type: Permanent

Working pattern: Full-time

Salary: Up to £35,000 per year

What you’ll be doing:

• Line management of the Training Administration team.
• Lead and motivate the Training Support Team to deliver a friendly, efficient and reliable service for all our training and accreditation activity.
• Set clear priorities and create a supportive environment where everyone knows what they’re working on and feels confident in their role.
• Offer day‑to‑day guidance, coaching and encouragement, helping the team develop their skills and take ownership of their work.
• Keep an eye on workloads and wellbeing, stepping in early where support is needed and celebrating great work.
• Act as the first point of escalation for trickier or time‑sensitive issues, helping the team find solutions and learn from challenges.
• Make sure all administrative processes that support training delivery run smoothly, consistently and to a high standard.
• Keep a strategic overview of training schedules, bookings, logistics and trainer support, ensuring the team has everything in place to deliver a great experience.
• Work closely with colleagues across the organisation to ensure clear communication and seamless coordination.
• Champion a positive experience for trainers, delegates and partners, ensuring every interaction feels helpful and professional.
• Oversee how the team uses Arlo, CRM systems and internal databases, helping everyone work confidently and consistently.
• Spot opportunities to improve systems or ways of working, and work with colleagues to make those improvements happen.
• Make sure information about courses, accreditation and processes is kept up to date across systems and the website, without needing to do every update personally.
• Lead the rollout of new processes or tools, ensuring the team feels supported and ready to use them.
• Ensure the team follows clear, accurate and timely processes for invoicing training, accreditation and trainer payments.
• Work with the Finance Manager to keep everything running smoothly, from issuing invoices to resolving payment queries.
• Support the team to produce financial and data reports on time, ensuring accuracy and confidence in the information we provide.
• Be a warm and knowledgeable point of contact for training enquiries, helping people find the right course and feel confident booking with us.
• Build positive relationships with local authorities, partners and delegates, promoting our training offer and reinforcing our reputation for great customer experience.
• Spot opportunities for repeat business, new partnerships or growing areas of demand, sharing insights with the Training Manager and Business Development colleagues.
• Support the promotion of training by working closely with our Communications team to share updates, insights and opportunities.

What we’re looking for:

• Strong experience in administrative coordination and/or customer service, particularly within a training, education, charity, or sales environment.
• Line management experience, preferably in an administrative environment.
• Experience managing or overseeing processes such as bookings, scheduling, resource management, or customer support.
• Confidence working with databases, CRM systems or training platforms (e.g., Arlo), with a good understanding of data accuracy and information‑handling.
• Experience in basic financial administration such as invoicing, tracking payments, or producing reports.
• Understanding of customer service or stakeholder relationships, especially working with partners such as local authorities or organisations.
• Strong organisational skills with the ability to coordinate multiple priorities.
• Confidence in communicating with a wide range of people, including trainers, delegates, local authorities, and colleagues.
• Able to identify issues, solve problems and improve processes in a practical and collaborative way.
• Good attention to detail and ability to ensure accuracy in team outputs.
• Comfortable using digital systems, learning new tools and helping others use them.
• Experience supporting business development or building relationships to encourage bookings or partnerships.
• Understanding of accreditation or qualifications processes.
• Experience working with local authorities or multi‑agency partners.
• Knowledge of CRM development or contributing to system improvements.

To apply, download an application form from our website and email it to jobs@peeple.org.uk.