At a Glance
- Tasks: Coordinate fire safety services and ensure top-notch customer support.
- Company: Leading fire suppression business with a focus on safety and teamwork.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a vital industry.
- Why this job: Join a mission-driven team and make a difference in fire safety.
- Qualifications: Strong communication skills and ability to manage multiple tasks.
The predicted salary is between 34650 - 42350 £ per year.
I am currently working with a leading fire suppression business looking to add a Service Co Ordinator to their ever growing team. The right person will support customers in the delivery of planned maintenance and remedial work to maintain their fire safety systems. To provide high standards of customer service to all customers through the effective use of processes and systems, measured against agreed KPIs and in line with company vision and values.
- To provide customer service excellence with all contacts through all relevant channels - email, phone, customer portals and in-house management system.
- To work collaboratively with other business functions to ensure high customer service is consistently delivered, e.g. liaising with other departments within the business.
- To deliver efficient scheduling of engineers to ensure we meet the requirements of our Customers Service Level Agreements - planning and organising work for engineers consisting of service level PPMs, remedial works, call outs and relevant training days.
- To ensure individual performance actively contributes to the achievement of the agreed key performance indicators of PPM fulfilment, reactive response, and corrective measures in line with LPC requirements.
- Prioritise tasks and workload on a day-to-day basis.
- To accurately manage individual customer portals (uploading certificates, job cards and quotations).
Service co ordinator employer: Peel Recruitment and Training Solutions Ltd
Join a leading nationwide sprinkler company in Manchester, where you will thrive in a supportive work culture that values innovation and collaboration. With competitive salaries and opportunities for professional development, we empower our employees to grow their skills and advance their careers while working on impactful projects. Enjoy the unique advantage of being part of a dynamic team that prioritises employee well-being and fosters a positive environment.
Contact Details:
Peel Recruitment and Training Solutions Ltd Recruitment Team
