D365 F&O Support Consultant in Manchester

Job Description

We're working with a leading Microsoft Gold Partner that is continuing to grow its Managed Services function. They support a diverse range of customers across the UK and internationally, helping organisations maximise the value of their Microsoft Dynamics and wider technology environments.

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This is an excellent opportunity for a D365 F&O Support Consultant who enjoys working in a customer-facing managed services environment and wants exposure to a variety of businesses, applications and support challenges.

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The Role:

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As a D365 F&O Support Consultant, you'll provide 2nd and 3rd line application support across a portfolio of customers.

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You'll take ownership of support tickets from investigation through to resolution, working within agreed SLAs and ensuring customers receive clear and regular communication throughout the process.

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The role requires someone with a broad understanding of Dynamics 365 Finance & Operations, particularly across Finance, Supply Chain Management, Trade & Logistics, Warehousing, Procurement & Sourcing and/or Retail.

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You'll also work closely with customer teams, account managers and other technical specialists to identify opportunities for continuous improvement, optimisation, automation and enhanced support.

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Key Responsibilities

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- Deliver professional 2nd and 3rd line support for Dynamics 365 F&O customers.
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- Take end-to-end ownership of incidents and service requests assigned to you.
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- Investigate complex application issues, identify root causes and implement appropriate resolutions.
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- Ensure tickets are managed and resolved within agreed SLAs and support contracts.
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- Provide clear, regular updates to customers and internal stakeholders.
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- Test and take ownership of fixes and allocated developments before deployment.
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- Work collaboratively as part of a wider customer support team.
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- Support major incident investigations and provide clear technical and customer communication.
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- Contribute to knowledge sharing across the wider support function.
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- Analyse support trends and application health to identify potential improvements.
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- Identify opportunities for optimisation, monitoring, automation and additional services.
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- Contribute technical input to customer discussions and, where required, pre-sales opportunities.
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- Build strong relationships with customers and become a trusted point of contact for their Dynamics environment.
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- Help improve internal support processes and service delivery.
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Experience & Skills - We're looking for someone with:

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- Strong experience supporting Microsoft Dynamics 365 Finance & Operations in a live environment.
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- Experience across SCM, Manufacturing, Warehousing, Trade & Logistics, Procurement & Sourcing.
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- Previous experience working within a managed services, application support or similar environment.
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- A logical and analytical approach to troubleshooting complex issues.
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- The ability to investigate problems, understand root causes and communicate solutions effectively.
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- Strong written communication skills, particularly when providing customer updates and documenting incidents.
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- Excellent interpersonal skills and the ability to communicate with both technical and non-technical stakeholders.
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- Strong organisation and prioritisation skills when managing multiple customers and competing support requirements.
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- A customer-focused approach with the ability to build trust and long-term relationships.
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Desirable Experience - The following would be advantageous:

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- Experience supporting D365 F&O in live production environments.
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- Exposure to ITIL or structured service management practices.
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- Understanding of Azure integrations, such as Logic Apps, Azure Functions and Service Bus.
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- Experience investigating data or performance issues using SQL Server.
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- Exposure to SSRS and Power BI reporting and analytics.
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- Familiarity with LCS, environment monitoring and issue analysis.
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- Awareness of security, access control and data protection within application support.
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- Industry experience across Manufacturing, Supply Chain, Finance, Retail/Commerce
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What They're Looking For:

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This role would suit someone who enjoys the variety that comes with managed services rather than working on a single D365 implementation.

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You'll need to be self-motivated, commercially aware and comfortable working under pressure, while maintaining a high standard of customer service.

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The ability to explain technical problems in straightforward business language is particularly important, as you'll regularly communicate with customers and stakeholders at different levels.

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There will also be occasional travel for internal meetings and customer visits.

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Why Consider It?

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- Work with a growing Microsoft Dynamics 365 specialist.
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- Exposure to a varied customer base and different D365 environments.
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- Strong focus on continuous improvement rather than purely reactive support.
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- Opportunity to broaden your knowledge across D365 F&O and the wider Microsoft ecosystem.
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- Access to ongoing technical training and professional development.
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- A collaborative environment with opportunities to work alongside experienced D365 professionals.
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- Excellent career progression opportunities, with ongoing training, professional development and the chance to broaden your expertise across Dynamics 365 and the wider Microsoft ecosystem.
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