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- Tasks: Deliver exceptional customer support and manage financial administration tasks.
- Company: Join a dynamic team focused on smooth office operations.
- Benefits: Gain valuable experience with training opportunities and a supportive work environment.
- Why this job: Perfect for those who love engaging with customers and tackling financial challenges.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Flexible role with opportunities for growth in customer service and finance.
The predicted salary is between 24000 - 36000 £ per year.
Purpose: This position plays a key role in ensuring smooth office operations by delivering exceptional customer support and accurate financial administration. The successful candidate will maintain precise records on our CRM, assist with accounting processes, and provide outstanding service to our clients.
Key Responsibilities
- Customer Service: Respond to customer inquiries quickly, by phone, email, and face-to-face. Address complaints and resolve issues professionally. Keep customer records current and handle orders, returns, and refunds efficiently.
- Accounts Support: Help manage accounts payable and receivable processes. Prepare and reconcile invoices as well as bank statements. Assist with budgeting, tracking expenses, and compiling financial reports.
- Accounts Payable: Accurately process supplier invoices in a timely way. Match purchase orders, delivery notes, and invoices for approval. Arrange supplier payments through BACS and online banking. Reconcile supplier statements, resolving any discrepancies that arise. Ensure records are up-to-date and documentation is correct. Communicate with suppliers about billing or payment questions.
- Accounts Receivable: Log customer payments and correctly allocate them. Monitor overdue accounts and coordinate follow-up efforts with the asset manager. Keep customer account details accurate in Sage and the Harbour Assist CRM system. Upload Direct Debit files into the CRM system.
Skills & Qualifications
- Essential: Strong communication and organisational skills. Ability to multitask and prioritise effectively. Proficiency in Microsoft Office. High attention to detail and problem-solving ability. Previous experience in customer service, administration, or finance.
- Desirable: Experience with Sage accounting software and basic bookkeeping. Willingness to learn – training and apprenticeship opportunities available.
Ideal Candidate: The role requires a proactive and adaptable individual with strong interpersonal skills and a commitment to accuracy and efficiency. The successful candidate will demonstrate the ability to manage both customer interactions and detailed financial tasks with professionalism. The position suits someone who is proactive and flexible, enjoys engaging with customers, and has a sharp eye for detail when carrying out administrative and financial duties.
Customer Services and Accounts Assistant in Manchester employer: Peel L & P Group Management Ltd
Contact Detail:
Peel L & P Group Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services and Accounts Assistant in Manchester
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Whether it's over the phone or face-to-face, being able to articulate your thoughts clearly is key. Role-play with a friend or family member to boost your confidence!
✨Tip Number 3
Prepare for common interview questions related to customer service and finance. Think about your past experiences and how they relate to the role. We want to hear your stories that showcase your skills!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services and Accounts Assistant in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services and Accounts Assistant role. Highlight your customer service experience and any relevant financial administration skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you for it. Be genuine and let your personality come through!
Show Off Your Attention to Detail: Since this role involves managing records and financial tasks, make sure your application is free from typos and errors. A well-organised application shows us you have the attention to detail we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Peel L & P Group Management Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled inquiries or resolved complaints in the past. This shows you can deliver exceptional support, which is key for this role.
✨Familiarise Yourself with Financial Processes
Since the job involves financial administration, make sure you understand basic accounting principles. Be prepared to discuss your experience with invoicing, accounts payable, and receivable. If you've used Sage or similar software, mention that too!
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so think of specific instances where you've successfully managed multiple tasks. Share how you prioritised your workload and kept everything on track, especially in a busy environment.
✨Show Your Proactive Attitude
Employers love candidates who take initiative. Prepare to talk about times when you went above and beyond in your previous roles. Highlight your adaptability and willingness to learn, as these traits are essential for success in this position.
