Major Projects Manager

Purpose of the role

To lead and manage client relationships and interfaces across the Senior Leadership Team on Major Projects:

• Manage the customer relationships at Mersey Heat, Vistry and other cross-functional projects/clients as may be assigned by the Associate Director.
• Set delivery strategies as appropriate to the service being managed.
• Create, maintain and manage process maps for end-to-end service delivery for major projects, agreed with SLT and ensure delivery for clients against process gates.
• Ensure projects and services are compliant with a changing legislative framework and that legislative and client governance requirements are met.
• Working with the Associate Director, ensure that delivery partners are working to contract in support of/with support from appropriate SLT members in all areas of delivery.
• Be responsible for multiple client, customer and stakeholder management, with accountability for the virtual teams delivering projects.
• Provide additional support into the Pre-Construction team as directed by the Associate Director.
• Provide cross-Ener-Vate support as directed by the Associate Director.

Essential Skills/Experience/Qualifications required:

• Significant experience in stakeholder management, managing senior-management level relationships up to board level as appropriate in complex customer organisations and/or public sector organisations.
• Significant experience in energy related public sector governance, structures, insight and policy, ideally gained through direct engagement with policy entities.
• Experience of developing and leading the execution of Stakeholder Management and Project Management and Execution Plans.
• Experience of delivering the Project Execution Plans for heat networks, including management of the customer journey/experience.
• Critical eye for detail, in terms of supplier management in discharge of their Scope of Works/Contracts on behalf of customers.
• Experience of effectively leading multi-disciplinary virtual project teams made up of internal and external resources.
• Highly organised and able to manage multiple customers, conflicting demands and deadlines through effective time management.
• Excellent presentation and report writing skills for a variety of customer types and forums.
• Personnel management and delegation skills to direct and/or virtual teams.
• Experience in successful application to government support schemes for the district heating industry e.g. HNIP, GHNF, LCITP, Salix, PSDS.

Desired Skills/Experience preferred:

• Project management experience demonstrated through PRINCE 2 or similar Association of Project Managers qualification.
• Technical and commercial competency in order to challenge as appropriate technical and commercial assumptions where they impact the commercial model.
• Experience of successfully lobbying government organisations at local, regional and central government levels.

Duties of the role:

• Support the Directors on all major projects as the ESCo co-ordination point for governance and service delivery.
• Provide monthly performance reporting to the Directors, utilising information from the SLT as part of the Governance regime.
• Ensure processes are developed that are fit for purpose, lean and legal across projects legislative and contractual requirements, with buy-in from SLT and ensure delivery.
• Attend and present at client review meetings ensuring contract compliance and best practice is developed and adopted as beneficial to the contract.
• Provide internal and external reporting on project performance and contract profitability.
• Lead on major project strategy and co-ordination on UK wide DHN projects.
• Review and adapt services as a result of customer negotiations for connection agreements, with appropriate support from SLT.
• Prepare/ensure contractors have prepared appropriate reporting materials for discharge of contract and contractor performance reviews and hold to account for non-performance against contracts.
• Support the Technical Manager on the interpretation and implementation of the Heat Network Technical Assurance Scheme and any relevant updates, both for Ener-Vate and Clients.
• Be accountable for the overall output as defined within the contracted project scope to the agreed time, budget and quality outcomes working with other department Heads.

ESG responsibilities:

• To support Peel L&P in responding effectively to the risks and opportunities presented by climate change and meeting our internal ESG Concrete Goal:
• Report progress on sustainability and ESG at Board meetings.
• Demonstrate a positive contribution towards Peel L&P’s 7 ESG Indicators.
• Apply the Development Director Toolkit to all projects.
• Work closely with the Sustainability Team to ensure the following studies are undertaken for projects at the earliest opportunity:

• Biodiversity net gain assessment.
• Natural capital net gain assessment.
• Carbon appraisals.
• Social Value Framework.

Health & Safety requirements:

• Completion of all mandatory compliance training.
• Completion of risk assessments as required.