Implementation Engineer in Telford

About Us

Today PebblePad is a leading ed-tech company partnering with top-tier colleges, universities, professional organisations, and credentialing bodies around the globe. PebblePad helps educators combine the best of experiential learning and authentic assessment to bridge the gap between ambition and reality in ways traditional learning platforms cannot. We help higher education institutions create rich, meaningful, student-centred learning experiences that guide learners to prepare for, make sense of, curate, and showcase their learning journeys. We are also one amazing team. We support one another, celebrate success together, and genuinely believe that enjoying what we do is part of making a difference.

About the Role

Reporting to the Professional Services Manager, the Implementation Engineer is the primary technical delivery specialist within the Professional Services function. We are looking for a proactive, self-directed engineer to deploy, configure, integrate and operationalise PebblePad products for new and existing customers worldwide – and to take genuine ownership of how technical implementation is delivered. This role covers the full technical implementation lifecycle: new installs, LMS and SSO integration setup, authentication migrations, legacy-to-current platform transitions, and customer discontinuations. Just as importantly, this is a chance to make the role your own. You will have the mandate to overhaul how implementation works today – establishing and documenting a new process from the ground up, improving on current practice, and continually seeking scalable improvements in our approach to integration technology. You will not simply follow the process; you will define it. This is a hands-on technical role. You will configure integrations, troubleshoot across the stack, and work directly with customers’ IT teams.

What You Will Be Doing

• Technical Implementation Delivery
• Lead end-to-end technical implementation of PebblePad products for new customers: tenant provisioning, feature provisioning, environment setup, integration configuration and go-live validation.
• Configure and deliver LMS integrations across Canvas, Moodle, Blackboard, Brightspace and other platforms.
• Implement identity and access integrations: SSO (SAML, OIDC), SSO-based account provisioning, Entra ID, ADFS, Shibboleth, LDAP and other authentication mechanisms.
• Manage API-based integrations including Microsoft Graph (M365), GraphQL, REST APIs and proprietary platform APIs for third-party systems.
• Plan and execute authentication migrations (e.g. ADFS to Entra ID, LDAP deprecation) with minimal disruption to customer operations.
• Deliver legacy-to-current integration transitions (e.g. LTI 1.1 to 1.3 migration programmes) across the existing customer base.
• Troubleshoot integration and configuration issues across the stack using logs, API tooling and network diagnostics, including sync server connectivity, data flow via connectors and RSS feed configuration.
• Own technical delivery of customer discontinuations: environment disabling, sync server decommissioning, data deletion processes and offboarding in line with contractual timelines.

• Process, Documentation and Scalability
• Create and maintain implementation SOPs covering new installs, integration setup, authentication migrations, and customer offboarding.
• Build and maintain customer-facing and internal runbooks for repeatable implementation patterns.
• Maintain authoritative configuration data for the customer base (integration types, SSO methods, LTI versions, API usage).
• Identify implementation bottlenecks and contribute to reusable templates, checklists and accelerators that reduce delivery time.
• Document structured handoffs to Support with configuration baselines, known issues and monitoring recommendations so that post-go-live ownership transfers cleanly.

• Customer Engagement
• Act as the primary technical contact for customers during implementation projects, working directly with institutional IT teams.
• Run technical discovery sessions to validate scope, identify integration constraints and confirm success criteria for go-live.
• Communicate progress, risks and dependencies clearly to customers and internal stakeholders throughout the project lifecycle.
• Provide technical enablement and knowledge transfer to customer administrators to support self-sufficiency post-implementation.

• Cross-functional Collaboration
• Partner with Implementation Specialists, Project Administrators, and Customer Success Managers to coordinate the technical elements of customer onboarding and implementation projects.
• Work with the Solutions Architect during pre-sale to validate technical scope and flag integration risks before contracts are signed.
• Collaborate with Engineering and Support teams on escalations, product issues and platform changes that affect customer implementations.
• Feed recurring integration patterns, customer pain points and product gaps back to Product through structured feedback.
• Support deprecation programmes (ADFS, LDAP, legacy integrations and LTI versions) in coordination with Support and Engineering.

Success Measures – Year 1

A successful first year would mean implementation projects land reliably – delivered on time, within scope, and completed at go-live without slipping. You will have brought structure to how the work is done, documenting the core technical activities in current, tested SOPs and steadily reducing the time it takes to bring new customers live against today's baseline. Along the way, you will have upskilled the wider team's understanding of technical implementation, sharing knowledge so that the team can grow together. Progress on key migration programmes, such as extending LTI 1.3 coverage across the customer base, will be visible and on track, and offboarding will consistently be completed within contractual timelines. Just as importantly, the quality of what you deliver will show in the numbers that follow the handover: fewer escalations reaching Support, billable utilisation in line with Professional Services targets, and strong customer satisfaction with the implementation experience.

About You

Essential Experience

• 3+ years in a technical implementation, integration engineering or solutions engineering role within a B2B SaaS environment.
• Hands-on experience configuring LMS integrations (LTI 1.1/1.3) across one or more of Canvas, Moodle, Blackboard or Brightspace.
• Strong working knowledge of SSO protocols and identity federation: SAML, OIDC, ADFS, Entra ID, Shibboleth, LDAP.
• Experience working with RESTful APIs, Microsoft Graph (M365) and integration middleware.
• Ability to troubleshoot across the stack: network, authentication, API and application layers.
• Confident communicator who can work directly with customers’ IT teams, explain technical concepts clearly and manage expectations through a project lifecycle.
• Experience writing technical documentation, SOPs or runbooks.
• Comfortable managing multiple concurrent projects across different time zones.
• Self-directed and structured: able to prioritise, manage your own workload and work effectively in a remote-first team.

Nice to Have

• Experience in edtech, higher education or learning technology platforms.
• Familiarity with SIS (Student Information Systems) integrations and data exchange standards in education.
• Experience with PebblePad, myday or similar portfolio, assessment or student engagement platforms.
• Experience with integration-heavy platform deployments involving SIS, timetabling, library or other institutional systems.
• Familiarity with project tracking tools such as Monday.com and Azure DevOps.
• Experience contributing to or improving implementation processes in a growing Professional Services function.
• Understanding of data protection requirements in higher education contexts (GDPR, institutional data policies).

Additional Information

The role is full time and remote (UK-based), with flexibility for early/late working to support our global customer base across UK, Europe, Australasia and North America. Some travel will be required to customers and company events. As an international organisation operating across multiple time zones, occasional work outside standard business hours will be required to support our global customers and teams. We believe in inclusion and diversity and are proud to be an equal opportunities employer.