At a Glance
- Tasks: Lead technical support and infrastructure improvements for diverse customer environments.
- Company: Fast-growing Managed Service Provider with a focus on exceptional IT solutions.
- Benefits: Birthday off, private healthcare, employee perks, and professional development opportunities.
- Other info: Mentorship opportunities and a chance to make a significant impact in a growing business.
- Why this job: Join a dynamic team and tackle real-world IT challenges while growing your skills.
- Qualifications: 5+ years in MSP, strong Azure and networking experience, excellent communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Location: Hoddesdon, Hertfordshire (with travel to customer sites as required)
About Pebble IT: Pebble IT is a fast‑growing Managed Service Provider (MSP) based in Hertfordshire. We pride ourselves on delivering exceptional IT solutions and support to our customers. As we expand, we’re looking for a talented and motivated individual to join our team.
Role Overview: Due to some very successful contract wins we are seeking a Senior MSP Infrastructure Engineer with strong experience across Microsoft 365, Azure, networking, and firewall technologies to join our growing technical team. This is a hands‑on technical role suited to someone who has worked in a fast‑paced MSP environment and is comfortable taking ownership of complex support issues, infrastructure projects, and customer relationships. You will be the senior escalation point within the support team while also working directly on Azure infrastructure, FortiGate firewalls, networking, cyber security improvements, and Microsoft 365 environments. This role will report into the Service Desk Manager.
Why This Will Appeal to You:
- You stay technical. You will be the senior escalation point for complex technical issues while remaining hands‑on across infrastructure, networking, and cloud technologies.
- You deal with real issues straight away and fix them properly.
- Working with a small team that encourages ideas of better ways of working.
- Huge exposure to a wide mix of Windows, M365, Azure, networking, VoIP and cyber security projects.
- You want to grow with a business and become a key member of staff, that has new customers and new environments to get into.
Key Responsibilities:
- Senior technical escalation point across customer environments and infrastructure.
- Review and improve existing customer infrastructure, identifying risks, improvements, and recommendations.
- Take technical ownership of customer environments and lead infrastructure improvements, migrations, and remediation work.
- Work with Microsoft 365, Azure, Intune, and firewall technologies.
- Configure, deploy, and maintain systems including switches, routers, firewalls, and wireless solutions.
- Troubleshoot networking, Wi‑Fi, connectivity, VoIP, and security‑related issues.
- Lead and assist with onboarding, migrations, and technical setup activities for new customers.
- Ensure best practices in Cyber Security are implemented and maintained.
- Travel to customer sites when required for onsite support and project work.
- Collaborate with colleagues to deliver excellent customer service and meet SLAs.
- Support end‑users with remote and onsite assistance by troubleshooting and resolving complex IT issues efficiently and professionally.
- Act as a mentor to the apprentices within the support team, providing guidance, training, and knowledge sharing.
- Stand in for the Service Desk Manager during holidays and absences.
Requirements:
- 5+ years’ experience working within an MSP environment in a senior technical support or infrastructure engineering role.
- Proven experience in a senior 2nd line or 3rd line infrastructure support role.
- Strong Azure infrastructure experience including virtual machines, virtual networking, Entra ID, storage, backup, and cloud security.
- Strong knowledge of Windows operating systems.
- Strong networking knowledge including firewall configuration, VLANs, routing, switching, VPNs, site‑to‑site connectivity, wireless infrastructure, and firewall troubleshooting.
- Deliver and support infrastructure projects including server migrations, firewall replacements, Azure deployments, Microsoft 365 migrations, and office/site rollouts.
- Strong customer‑facing skills with the ability to build trusted technical relationships.
- Good understanding of Cyber Security principles and best practices across Microsoft 365, endpoint, and network environments.
- Excellent troubleshooting and problem‑solving skills.
- Ability to work independently, manage technical priorities, and take ownership of customer outcomes.
- Right to work in the UK and Full UK driving license and willingness to travel to customer sites. (Essential)
- Excellent communicator and interpersonal skills (key to this role).
Highly Desirable:
- Office moves and site setups (networking, Wi‑Fi, end‑user environments).
- Experience with mentoring or training junior team members.
What We Offer:
- Your birthday off.
- Bupa Private Healthcare.
- Employee perk platform.
- Employee Assistance Program.
- Opportunities for professional development and certification.
This is an excellent opportunity for a technically strong engineer who wants to continue developing their infrastructure, networking, cloud, and cyber security skillset within a growing MSP.
Senior IT Support Engineer in Hoddesdon employer: Pebble IT
At Pebble IT, we foster a dynamic and supportive work environment where innovation thrives and employee growth is paramount. Located in Hoddesdon, Hertfordshire, our team enjoys a culture that values collaboration and encourages the sharing of ideas, alongside competitive benefits such as private healthcare and professional development opportunities. Join us to be part of a rapidly expanding Managed Service Provider, where you can make a real impact while working on diverse and exciting projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Hoddesdon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pebble IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pebble IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pebble IT!
✨Direct Apply to Pebble IT
Let's not forget to apply directly through the Pebble IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer in Hoddesdon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pebble IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pebble IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pebble IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
