At a Glance
- Tasks: Lead luxury retail performance and elevate client experiences in Mayfair.
- Company: Historic luxury house with a rich heritage and exceptional craftsmanship.
- Benefits: Competitive salary, leadership role, and opportunity to shape luxury retail.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a prestigious brand at a pivotal moment and make a real impact.
- Qualifications: 10+ years in luxury retail leadership with P&L experience.
The predicted salary is between 80000 - 100000 € per year.
A unique opportunity to become Retail Director for a historic luxury house in Mayfair! Our client is one of Britain's most historic luxury houses, with a heritage spanning centuries and a reputation for exceptional craftsmanship across fine jewellery and bespoke commissions. They operate two London retail locations in the heart of Mayfair, and are at an inflection point, commercially ambitious, culturally significant, and investing seriously in their retail future.
They are seeking a Retail Director to lead the performance of both London sites, reporting into the executive team. This is a senior role with real commercial weight: full P&L ownership, a personally cultivated UHNW client book, and responsibility for building a retail team that reflects the very best of luxury service. The right person brings strategic vision and hands-on leadership in equal measure, driving steady, repeatable trading while elevating every dimension of the client experience.
Responsibilities
- Lead the commercial and operational performance of both London locations
- Drive a move toward consistent, repeatable trading and sustainable revenue growth
- Own full P&L accountability, including EBITDA targets and financial forecasting
- Personally cultivate and manage a curated UHNW and VIP client book
- Lead, mentor and develop the retail management team, building a high-performing luxury sales culture
- Oversee clienteling strategy, private appointments, trunk shows and bespoke selling events
- Ensure operations reflect world-class luxury standards across every touchpoint
- Build strategic relationships with concierge networks, luxury hotels, and UHNW intermediaries
- Collaborate with marketing, product and finance to align retail execution with wider business strategy
- Represent the brand at key cultural and industry events across London
Experience sought
- Significant senior leadership experience within luxury retail, ideally at flagship level (10+ years preferred; exceptional shorter-tenured candidates considered)
- Proven track record managing UHNW clientele and high-value product categories
- Full P&L ownership with demonstrable commercial results
- Gem-A qualification or equivalent welcome but not essential
- International luxury retail exposure advantageous
- Exceptional leadership qualities: warm, direct, and genuinely invested in team development
- Deep emotional intelligence, discretion, and the gravitas to operate at the highest level of the luxury market
A rare opportunity to lead retail at one of Britain's most distinguished luxury houses at a moment of genuine commercial ambition. For a Retail Director who combines strategic acumen with exceptional client intuition and a real love of the craft, this is a role of considerable significance.
Retail Director in London employer: Peas Recruitment Ltd
Join a prestigious luxury house in Mayfair, where you will be part of a rich heritage and a culture that values exceptional craftsmanship and client experience. As a Retail Director, you will enjoy a dynamic work environment that fosters personal growth and leadership development, while also having the opportunity to cultivate relationships with UHNW clients and represent the brand at high-profile events. With a commitment to sustainable revenue growth and a focus on building a high-performing team, this role offers a unique chance to make a significant impact in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Director in London
✨Tip Number 1
Network like a pro! Attend industry events, connect with luxury retail professionals on LinkedIn, and don’t be shy about reaching out to people in your desired field. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or at networking events, share your insights on luxury retail trends and clienteling strategies. This will position you as a thought leader in the space.
✨Tip Number 3
Prepare for interviews by researching the brand’s heritage and values. Tailor your responses to reflect how your experience aligns with their mission. We want to see your passion for luxury and your strategic vision for driving performance!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Retail Director in London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your connection to the industry and how you embody the values of exceptional craftsmanship and client service.
Highlight Your Leadership Experience:Make sure to emphasise your senior leadership experience in luxury retail. We want to see how you've successfully managed teams and driven performance in previous roles, especially if you've worked with UHNW clients or high-value products.
Be Strategic and Results-Driven:In your application, demonstrate your strategic vision and commercial acumen. Talk about your experience with P&L ownership and how you've achieved financial targets in the past. Numbers speak volumes, so don’t shy away from sharing your successes!
Tailor Your Application:Take the time to tailor your application specifically for this role. Mention how your skills align with the responsibilities outlined in the job description. And remember, applying through our website is the best way to ensure your application gets noticed!
How to prepare for a job interview at Peas Recruitment Ltd
✨Know Your Brand Inside Out
Before stepping into the interview, make sure you’ve done your homework on the luxury house. Understand its history, values, and what sets it apart in the market. This knowledge will not only impress but also help you align your vision with theirs.
✨Showcase Your Leadership Style
As a Retail Director, your leadership approach is crucial. Be ready to discuss specific examples of how you've built high-performing teams in the past. Highlight your mentoring strategies and how you foster a luxury sales culture that resonates with both clients and staff.
✨Demonstrate Financial Acumen
Since this role involves full P&L ownership, be prepared to talk about your experience with financial forecasting and achieving EBITDA targets. Bring concrete examples of how your strategic decisions have led to sustainable revenue growth in previous roles.
✨Cultivate Client Relationships
This position requires managing a curated UHNW client book, so share your strategies for building and maintaining relationships with high-net-worth individuals. Discuss any successful clienteling strategies or bespoke events you've implemented that enhanced the client experience.
