A part-time front-line receptionist post in the general practice team at Peartree Practice, a busy surgery with a main branch and a sub branch. The work centres on greeting patients, answering calls and booking appointments, checking patients in, updating records on clinical software, and handling repeat prescriptions with discretion. Two fixed afternoon shifts, Monday and Thursday from 1:15 pm to 6:45 pm, are set against weekly overtime to cover leave and sickness. Successful applicants must commit to both fixed shifts, with a start in early November 2026.
What the job involves
- Greet patients and visitors politely and warmly
- Answer calls promptly, booking appointments and handling general enquiries
- Process patient check-ins and update records on clinical software
- Manage repeat prescription requests in line with practice protocols
- Keep the reception area tidy and confidential at all times
- Handle sensitive and confidential information with discretion and professionalism
- Liaise with GPs, nurses and administrative staff to keep the surgery running smoothly
- Cover weekly overtime when needed for staff annual leave and sickness
What’s required
Experience
- Previous experience in a customer-facing or administrative role
Skills & knowledge
- Excellent interpersonal and communication skills
- Strong IT skills
- High attention to detail and accuracy
- Ability to handle sensitive information confidentially
- Flexible and reliable team player
Other
- Able to commit to the fixed Monday and Thursday afternoon shifts on a regular weekly basis
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