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- Tasks: Lead and manage cleaning operations across multiple sites in London.
- Company: Peartree Cleaning Services, a leader in corporate cleaning with a diverse client portfolio.
- Benefits: Competitive salary, flexible hours, NEST pension scheme, and growth opportunities.
- Other info: Enhanced DBS check needed; dynamic work culture focused on sustainability.
- Why this job: Join a fast-paced team and make a real impact in service delivery and client satisfaction.
- Qualifications: 2+ years in cleaning management and strong leadership skills required.
The predicted salary is between 35000 - 38000 £ per year.
Peartree Cleaning Services is a market leader in corporate cleaning services, supporting over 200 clients across the UK. Our portfolio includes iconic buildings, corporate office environments, and high-end commercial spaces. We are now seeking an experienced Multi‑Site Operations Manager to oversee multiple client contracts across London. This is a hands‑on, client‑facing leadership role with full operational responsibility for service delivery across a diverse portfolio of sites. You will work closely with regional and central support teams to ensure exceptional service standards, strong client relationships, and consistent operational excellence. Due to the nature of certain locations, an Enhanced DBS check will be required.
Responsibilities
- Lead Service Delivery: Take full ownership of performance across all assigned sites; deliver KPIs in line with agreed SLAs; conduct quality audits, health and safety audits, and produce clear management reports; lead and attend regular client review meetings; identify service improvements and innovation opportunities.
- Drive Client Retention & Growth: Build strong, lasting client relationships; ensure consistent high standards across the portfolio; identify opportunities for additional services and contract growth.
- Manage Budgets & Profitability: Control site budgets including payroll, cover, sick pay, NI contributions; manage consumables, equipment, PPE, uniform and supplier costs; ensure additional works are properly scoped, costed, and invoiced; maintain strong commercial oversight to protect profitability.
- Lead & Develop Teams: Recruit and onboard new employees (including Right to Work checks via TRUST ID); ensure completion of mandatory induction and annual training modules; monitor attendance via Time & Attendance systems / Peartree 360; promote a positive, inclusive, and respectful working culture; manage HR processes efficiently and proactively; champion sustainability and environmental initiatives.
What We’re Looking For
- Experience within the service sector
- Ideally 2+ years’ cleaning management experience
- Proven experience managing multiple sites or contracts
- Strong operational leadership and people management skills
- Confident client‑facing communicator
- Highly organised with the ability to manage competing priorities
Role Details
- Location: Based in London
- Hours: 40 hours per week (flexible approach essential)
- Salary: £35-£38k depending on experience
- Pension: NEST pension scheme
- Checks: Enhanced DBS required
If you’re an experienced Operations Manager looking to join a professional, fast‑paced organisation with strong values and growth opportunities, we’d love to hear from you.
Multi-Site Operations Manager – London employer: Peartree Cleaning Services
Contact Detail:
Peartree Cleaning Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site Operations Manager – London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching Peartree Cleaning Services thoroughly. Understand their values, client base, and recent projects. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've managed teams and improved service delivery in previous roles. We want to see how you can drive client retention and growth!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Peartree Cleaning Services.
We think you need these skills to ace Multi-Site Operations Manager – London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Multi-Site Operations Manager role. Highlight your cleaning management experience and operational leadership skills to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us. Mention specific examples of how you've driven client retention and managed multiple sites effectively.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific outcomes to demonstrate how you’ve delivered KPIs and improved service standards in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Peartree Cleaning Services
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Peartree Cleaning Services and their operations. Familiarise yourself with their client portfolio, especially the types of buildings they service. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Multi-Site Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past roles where you've successfully led teams, managed multiple sites, or improved service delivery. Be ready to discuss how you handle challenges and motivate your team.
✨Client Relationships Matter
Since this role is client-facing, be prepared to talk about how you've built and maintained strong client relationships in the past. Think of specific instances where you've turned around a difficult situation or identified growth opportunities for clients.
✨Be Ready for Practical Scenarios
Expect to face situational questions that assess your problem-solving skills. Prepare for scenarios related to budget management, operational challenges, or team dynamics. Practising these responses can help you articulate your thought process clearly during the interview.