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- Tasks: Lead and manage cleaning operations across multiple sites in London.
- Company: Join Peartree Cleaning Services, a leader in corporate cleaning with a diverse client portfolio.
- Benefits: Competitive salary, flexible hours, and a NEST pension scheme.
- Why this job: Make a real impact by ensuring exceptional service and building strong client relationships.
- Qualifications: 2+ years in cleaning management and strong operational leadership skills required.
- Other info: Dynamic role with opportunities for professional growth and a focus on sustainability.
The predicted salary is between 35000 - 38000 £ per year.
Peartree Cleaning Services is a market leader in corporate cleaning services, supporting over 200 clients across the UK. Our portfolio includes iconic buildings, corporate office environments, and high-end commercial spaces. We are now seeking an experienced Multi‐Site Operations Manager to oversee multiple client contracts across London. This is a hands‐on, client‐facing leadership role with full operational responsibility for service delivery across a diverse portfolio of sites. You will work closely with regional and central support teams to ensure exceptional service standards, strong client relationships, and consistent operational excellence. Due to the nature of certain locations, an Enhanced DBS check will be required.
Responsibilities
- Lead Service Delivery: Take full ownership of performance across all assigned sites; deliver KPIs in line with agreed SLAs; conduct quality audits, health and safety audits, and produce clear management reports; lead and attend regular client review meetings; identify service improvements and innovation opportunities.
- Drive Client Retention & Growth: Build strong, lasting client relationships; ensure consistent high standards across the portfolio; identify opportunities for additional services and contract growth.
- Manage Budgets & Profitability: Control site budgets including payroll, cover, sick pay, NI contributions; manage consumables, equipment, PPE, uniform and supplier costs; ensure additional works are properly scoped, costed, and invoiced; maintain strong commercial oversight to protect profitability.
- Lead & Develop Teams: Recruit and onboard new employees (including Right to Work checks via TRUST ID); ensure completion of mandatory induction and annual training modules; monitor attendance via Time & Attendance systems / Peartree 360; promote a positive, inclusive, and respectful working culture; manage HR processes efficiently and proactively; champion sustainability and environmental initiatives.
What We're Looking For
- Experience within the service sector
- Ideally 2+ years' cleaning management experience
- Proven experience managing multiple sites or contracts
- Strong operational leadership and people management skills
- Confident client‐facing communicator
- Highly organised with the ability to manage competing priorities
Role Details
- Location: Based in London
- Hours: 40 hours per week (flexible approach essential)
- Salary: £35-£38k depending on experience
- Pension: NEST pension scheme
- Checks: Enhanced DBS required
If you're an experienced Operations Manager looking to join a professional, fast‐paced organisation with strong values and growth opportunities, we'd love to hear from you. Apply now or message hr@peartreecleaning.co.uk directly to find out more.
Multi-Site Operations Manager – London employer: Peartree Cleaning Services
Contact Detail:
Peartree Cleaning Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site Operations Manager – London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your achievements in managing multiple sites, client relationships, and operational excellence. This will give you an edge during interviews and help you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on demonstrating your leadership skills and how you've driven client retention and growth in previous roles.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your experience in the service sector and your ability to manage competing priorities effectively.
We think you need these skills to ace Multi-Site Operations Manager – London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Multi-Site Operations Manager role. Highlight your cleaning management experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Peartree Cleaning Services. Share specific examples of how you've driven client retention and managed multiple sites successfully.
Showcase Your Leadership Skills: We want to see your operational leadership in action! Mention any experiences where you’ve led teams, improved service delivery, or managed budgets effectively. This will help us understand your approach to leading and developing teams.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Peartree Cleaning Services
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Peartree Cleaning Services and their operations. Familiarise yourself with their client portfolio and the specific challenges they face in the cleaning sector. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Multi-Site Operations Manager, you'll need to lead teams effectively. Prepare examples of how you've successfully managed multiple sites or contracts in the past. Highlight your ability to drive performance, improve service delivery, and foster strong client relationships.
✨Prepare for Client-Facing Scenarios
Since this role involves direct client interaction, be ready to discuss how you've built and maintained client relationships in previous positions. Think of specific instances where you turned a challenging situation into a positive outcome, showcasing your communication skills and problem-solving abilities.
✨Understand Financial Management
You'll be responsible for managing budgets and profitability, so brush up on your financial acumen. Be prepared to discuss how you've controlled costs, managed payroll, and ensured profitability in past roles. This will demonstrate your capability to handle the financial aspects of the position.