Programme Administrator in Winchester

To provide administrative support in the coordination and administration of Pearson TQ Apprenticeship programmes.

Core Tasks and Responsibilities

• Support in the preparation of documentation relating to Apprenticeship learners.
• Assist with and/or conduct learner inductions to Apprenticeship programmes, as required.
• Support in the timely administration/processing of Apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper based).
• Assist with all administrative tasks, paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications and functional skills.
• Assist with formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer and that the MIS and e-portfolio system are up to date with review information.
• Support with processing and distributing apprenticeship certificates ensuring electronic and hard copies are stored as appropriate.
• Ensure Maytas MIS system is kept fully up to date and accurate, including any updates and amendments being completed accurately and in a timely manner.
• Ensure all learner files and paperwork are managed to a high standard and are audit ready at all times and assist with file archive and audit processes as needed.
• Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice.
• Take minutes for team and other meetings as necessary including booking meeting rooms and ensuring visitor access is organised in advance.
• Monitor and manage stationery or any other consumable orders as necessary and in line with Company Purchase Order procedures.
• Ensure that all allocated administration tasks relating to the coordination of Apprenticeship programmes are undertaken efficiently, effectively and in a timely manner.
• Provide an exceptional customer experience, maintaining good stakeholder communication including answering and directing queries from customers or learners as necessary.
• Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contact and all other personnel you come into contact with.

Essential

• Proven experience and confidence in a customer facing role with an ability to deliver a positive customer service experience.
• Exceptional administration and organisational skills.
• Competent in IT packages such as Microsoft Office.
• Strong Excel skills in order to manipulate and report on data.
• High level of accuracy and attention to detail.
• Excellent Written and Verbal Communication Skills.
• Efficient, effective and able to prioritise.

Desirable

• Experience of Maytas or other MIS systems and e-portfolios.
• Experience of Ofsted and/or ESFA funding requirements.
• Previous experience in working for a Training Provider or Awarding Organisation.

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.