Specialist, Service Provider, Engineering Maintennce in Tidworth

This role aligns to industry-level titles such as Apprenticeship Coach (Engineering Operative), Apprenticeship Assessor – Engineering Operative, Engineering Maintenance Assessor.

Role summary: Service Provider at this tier specialize in efficiently executing moderately complex school service tasks with increasing independence and technical proficiency. Often these tasks are essential to services and directly related to contractual or compliance requirements. They own well-defined processes to execute their responsibilities and ensure distribution of their product or service. Their responsibility also extends to troubleshooting recurring operational obstacles, providing detailed updates to managers, and initiating improvements in routine delivery practices. This role requires focus on quality and accuracy to ensure that all work not only meets, but consistently exemplifies, the company's standards for school support.

Purpose of the position: Job location: you can be located remotely across the SW England but this job requires to work on-site in Tidworth Garrison. To deliver high quality training programmes that develop Apprentices' knowledge, skills and behaviours as required for their Engineering Operative pathway. Complete individual Apprentice learning, assessments, reviews and completions in a timely manner as set by management, achieving or exceeding the required quality standards. To support all elements of the Apprentice journey, including preparation for Gateway for Standards Apprentices, providing Apprentices with constructive, professional, and relevant feedback and support in order for them to gain the Apprenticeship Standard.

Core tasks and responsibilities:

• Support and deliver a high quality, robust, individualised Apprenticeship initial assessment identifying the starting point of the Apprentice's journey in relation to the knowledge, skills and behaviours required for their Apprenticeship.
• Provide coaching and mentoring to Apprentices to support the development of knowledge, skills and behaviours required for their Apprenticeship.
• Provide constructive, professional, and relevant feedback that supports Apprentices progress in relation to their Apprenticeship Standard.
• Utilise all available and appropriate technology in the delivery of learning programmes to support and develop Apprentices knowledge, skills and behaviours effectively and efficiently.
• Willingness to positively embrace new ways of working, technology and approaches to learners and think of creative solutions to engage learners when appropriate who are deployed away from their usual workplace.
• Arrange regular workplace visits/contact with Apprentices to induct, observe, support, develop and progress Apprentices.
• Observe Apprentices in/at the workplace/virtual workshop against criteria laid down by the Apprenticeship Standard and give feedback and support as appropriate.
• Ensure all presented evidence for Apprenticeship Standards are valid, authentic, relevant, current and sufficient and achieve agreed internal quality assurance rates set by management.
• Carry out thorough individual Progress Reviews with Apprentices and submit paperwork within agreed timescales as laid out by the customer.
• Ensure that own allocated Apprentices are developing and progressing in line with their target achievement dates and liaise with the Programme Manager/s for the purpose of monitoring the progress of standards achievement and the development of the Apprentice.
• Promptly identify situations requiring periods of Apprentice absence from their programme and complete/submit accurate paperwork as required.
• Ensure that Apprentice records are accurately maintained, including records held within MIS, e-portfolio and online learning systems.
• Complete Apprentice visits, either virtual or to other sites and locations, when required or as directed by management.
• Work proactively with the Apprentices, Military or civilian line management and colleagues to actively encourage positive relations and actions in the best interests of the learner.
• Maintain positive relations with Apprentices, customers, business partners and all other stakeholders to ensure Pearson TQ retains and gains business.
• Aid Apprentices to develop positive attitudes towards learning, studying and achieving their Apprenticeship.
• Attend standardisation and team meetings as required.
• Identify, complete and record appropriate annual Continuing Professional Development (CPD) activities that maintain your ability to support the delivery of allocated Apprenticeship programmes.
• Assist in the assessment of other qualifications or development of other Apprentices when required.
• Be flexible over hours of attendance/work, including evenings and weekends when required.
• Be prepared to work on other apprenticeship delivery programmes for PTQ appropriate to qualifications.
• To undertake any other duties as may be required from time to time.

Key relationships:

• Maintain effective working relationships with each Apprentice within your caseload.
• Communicate effectively with your line manager, highlighting any issues prior to becoming critical.
• Maintain professional working relationships with all Pearson TQ customers, always promoting a positive image of Pearson TQ.

Professional profile:

Training / Competencies Experience Hold relevant training/teaching/Assessor/mentor qualification. Engineering Maintenance qualification level 2. Excellent communication skills. Proven coaching and mentoring skills, or a willingness to develop these skills. Outstanding inter-personnel and presentational skills. Good IT skills. Ability to work under own supervision. Qualified or competent in the following standard.

Essential: Experienced mechanical fitter with a wider knowledge of the engineering trade. Experience within Apprenticeship training and delivery. Can demonstrate effective Apprentice programme management. Can demonstrate use of technology to support effective and efficient delivery. Work in a target driven environment. Proven track record in achieving targets. Good written skills that captures detailed feedback and target setting of objectives.

Desirable: Proven coaching and mentoring skills. Experience of Ofsted inspections. Understands ESFA funding requirements.