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For Companies At a Glance
- Tasks: Welcome and support candidates during their exam experience while ensuring a secure environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a diverse and inclusive culture.
- Benefits: Earn £13.37 per hour with flexible shifts and a supportive team atmosphere.
- Why this job: Make a difference in people's lives by helping them succeed in their exams.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
- Other info: Gain valuable experience in a dynamic role with opportunities for growth.
Our Organisation
Pearson VUE ( pearsonvue.com ) has been a pioneer in the computer‑based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high‑stakes exams via the world\’s most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world\’s leading learning company with global‑reach and market‑leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Weymouth.
Your Opportunity
- Weymouth is open Monday, Tuesday and Wednesdays from 7.30am – 4.15pm
- With every alternative Tuesday a late opening 10.30am – 7.15pm
- Alternate Saturdays – 7.30am – 12.15pm.
- We would expect availability for 2 Saturdays a month
- The initial shifts to cover would be lunches – 3 hour cover and Saturdays 4.75 hours – with a view to covering days/ half days for holiday cover.
- The pay rate is £13.37 per hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life‑changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test‑taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check‑in customers/test‑taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgement.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team‑player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
We are looking for a friendly and professional team‑player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world\’s lifelong learning company. For us, learning isn\’t just what we do. It\’s who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Test Center Operations
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: PART_TIME
Workplace Type: On-site
Req ID: 22380
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Test Centre Administrator - Weymouth, UK employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Weymouth, UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pearson VUE. Understand their mission and values, and think about how your skills align with what they do. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! If you're nervous about the interview, try doing some mock interviews with friends or family. Focus on common questions for a Test Centre Administrator role, like how you'd handle difficult candidates or technical issues.
✨Tip Number 3
Show off your customer service skills! Since this role is all about providing a great experience for test-takers, be ready to share examples of how you've gone above and beyond for customers in the past. It’s all about making them feel comfortable!
✨Tip Number 4
Apply through our website! Don’t forget to submit your application directly on the Pearson Careers site. We’re reviewing applications daily, so the sooner you apply, the better your chances of landing that interview!
We think you need these skills to ace Test Centre Administrator - Weymouth, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Test Centre Administrator role. Highlight any relevant experience you have, especially in customer service or administrative roles, as this will show us you're a great fit for our team.
Show Off Your Attention to Detail: In your application, emphasise your attention to detail. This is crucial for ensuring exam security and providing a smooth experience for candidates. Mention any past experiences where you've had to monitor details closely.
Be Flexible: Since the role requires flexibility with shifts, make sure to mention your availability clearly. We love team players who can adapt to different schedules, so let us know when you can work!
Apply Through Our Website: Don't forget to submit your application directly on our Pearson Careers website. We review applications daily, so the sooner you apply, the better your chances of joining our fantastic team!
How to prepare for a job interview at Pearson
✨Know the Company Inside Out
Before your interview, take some time to research Pearson VUE. Understand their mission, values, and the role they play in the testing industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Test Centre Administrator, you'll be interacting with candidates regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues. This will demonstrate your ability to create a positive environment for test-takers.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a nervous candidate or a technical issue during an exam. Think through potential scenarios and how you would respond, highlighting your problem-solving skills and attention to detail.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability openly. Emphasise your willingness to adapt to different schedules and your understanding of the importance of being flexible in a testing environment.
