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- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a commitment to diversity and inclusion.
- Benefits: Enjoy free parking, flexible hours, and a supportive work culture.
- Why this job: Make a difference by helping candidates succeed in their exams in a friendly atmosphere.
- Qualifications: Must have school qualifications in English and Maths; strong computer skills are a plus.
- Other info: This is a 6-month fixed-term contract with varied shifts available.
Our Organisation
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world\’s most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world\’s leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Southampton PPC.
Your Opportunity
- This is a fixed term contract for 6 months to start ASAP
- You will be required to work a minimum of 8.25 hours per week . Hours maybe allocated according to the business needs:
- The pay rate is £13.37 per hour , paid to you at the end of every month.
Fareham PPC
Hours may be allocated according to the Business needs:
Tues, Wed and Thurs – 7.30 to 16.15
Every other Thurs – 1030 to 1915
Alternate Sat – 7.30 to 12.15
Free Parking for staff
We are looking for a candidate who is highly confident and skilled with computers, as this role demands strong computer literacy. It is a fast-paced, customer service-orientated environment.
We offer free parking on site, and we are located only a few minutes walk from train station and bus stops.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you\’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- In this important position, you will be required to:
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exam testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have strong computer literacy and proficient with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
1155447
Job: Test Center Operations
Job Family: LEARNING\\&\\CONTENT\\_DELIVERY
Organization: Assessment & Qualifications
Schedule: PART\\_TIME
Req ID: 20304
#J-18808-Ljbffr
Test Centre Administrator - Southampton employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Southampton
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and policies. Understanding their specific requirements will help you demonstrate your knowledge during the interview, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience. Since this role involves interacting with candidates, showcasing any previous roles where you've provided excellent customer service can set you apart from other applicants.
✨Tip Number 3
Be prepared to discuss your computer literacy skills. Given the emphasis on strong computer skills for this position, think of examples where you've successfully used technology to solve problems or improve processes.
✨Tip Number 4
Demonstrate your flexibility and availability. Since the role requires working various shifts, be ready to explain how your schedule can accommodate the needs of the Test Centre, which will show your commitment to the position.
We think you need these skills to ace Test Centre Administrator - Southampton
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your computer literacy, customer service experience, and any previous roles that involved attention to detail.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Pearson VUE and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Pearson
✨Show Your Computer Skills
Since the role requires strong computer literacy, be prepared to discuss your experience with various software, especially Microsoft Office. You might even want to mention any specific tasks you've accomplished using these tools.
✨Demonstrate Customer Service Skills
As a Test Centre Administrator, you'll be interacting with candidates regularly. Share examples of how you've provided excellent customer service in previous roles, highlighting your ability to remain calm and professional under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of the position, such as checking in candidates and ensuring exam security. This will show that you are serious about the role and understand what is expected of you.
✨Be Flexible and Adaptable
The job requires flexibility in working hours. Be ready to discuss your availability and willingness to work different shifts, including weekends and evenings, to demonstrate that you can meet the demands of the role.