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For Companies At a Glance
- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work culture.
- Why this job: Make a difference by helping candidates succeed in their exams in a friendly atmosphere.
- Qualifications: School qualifications in English and Maths; familiarity with Microsoft Office is a plus.
- Other info: This is a part-time role with varied shifts, perfect for students seeking experience.
Our Organisation
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world\’s most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world\’s leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Portsmouth.
Your Opportunity
- Fixed Term Contract for 6 months (The contract may be extended based on performance)
- Starting date: ASAP
- Minimum contracted hours: 8.25 hours per week (Ideally, we are seeking a candidate with at least 16.5 hours of availability per week)
- £13.37 per hour
- Location: Portsmouth Test Centre
- Hours may be allocated according to the Business needs:
- Mon, Tues, Wed and Thurs 7.30 to 19.15.
- Fridays 7.30 to 16.15
- Saturday 7.30 – 12.15
- We are looking for a candidate who is highly confident and skilled with computers, as this role demands strong computer literacy. It is a fast-paced, customer service-orientated environment.
- We offer free parking on site, and we are located only a few minutes walk from train station and bus stops.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
In this important position, you will be required to:
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
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Test Centre Administrator - Portsmouth employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Portsmouth
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and security protocols. Understanding the specific requirements for exam delivery will help you demonstrate your readiness to uphold their standards during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully assisted customers in previous roles. This will highlight your ability to create a positive experience for test-takers, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability across various shifts, emphasising your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Prepare to demonstrate your attention to detail. You might be asked situational questions about monitoring candidates and ensuring compliance with testing rules, so think of scenarios where you've successfully managed similar responsibilities.
We think you need these skills to ace Test Centre Administrator - Portsmouth
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service and any roles that required attention to detail. Mention any experience with Microsoft Office, as this is advantageous for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Explain why you want to work at Pearson VUE and how you can contribute to their mission of providing exceptional testing experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Test Centre Administrator. Be prepared to discuss how your skills and experiences align with the requirements, especially in customer service and attention to detail.
✨Show Your Flexibility
Since the role requires working various shifts, be ready to demonstrate your flexibility during the interview. Share examples of past experiences where you adapted to changing schedules or worked in different environments.
✨Highlight Teamwork Skills
This position is all about being a team player. Prepare to discuss instances where you successfully collaborated with others, particularly in high-pressure situations, to ensure a positive experience for customers.
✨Prepare for Technical Questions
Given that troubleshooting technical issues is part of the job, brush up on basic IT knowledge and be ready to answer questions related to Microsoft Office and any relevant software. Showing confidence in this area can set you apart from other candidates.