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- Tasks: Welcome and assist test-takers while ensuring a secure exam environment.
- Company: Join Pearson, a global leader in education and assessment with a commitment to diversity.
- Benefits: Earn £13.37/hour with flexible hours and a supportive work culture.
- Why this job: Make a difference in candidates' lives while gaining valuable experience in a dynamic team.
- Qualifications: School qualifications in English and Maths; familiarity with Microsoft Office is a plus.
- Other info: This is a 6-month fixed-term contract with opportunities for growth.
Job Description
This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Our Organisation
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Portsmouth and Chichester.
Your Opportunity
- This is fixed term contract for 6 months
- Starting date: ASAP
- Minimum contracted hours: 8.25 hours per week including some Saturday mornings.
- £13.37 per hour paid to you at the end of every month.
Location: Portsmouth and Chichester PPC
Hours may be allocated according to the Business needs:
Chichester: Mon,Tues,Wed 730 – 1615 / Every other Thurs 1030 – 1915. Alternate Saturdays 730 – 1215
Portsmouth: Mon,Tues,Wed,Thurs 730 – 1915 / Fri 730 – 1615. Alternate Saturdays 730 – 1215
Ideally, we are looking for a candidate who is happy to travel independently to Chichester PPC and Portsmouth PPC.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
In this important position, you will be required to:
Welcome, greet and check-in customers/test-taking candidates.
Comply with all exam testing security and procedures and follow company policies using careful judgment.
Verify customer/candidate personal identification documents and explain the exam testing process/rules.
Proctor / invigilate candidates while they are completing their exam/test.
Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: TESTING CENTER
Organization: Assessment & Qualifications
Schedule: PART\\_TIME
Workplace Type:
Req ID: 18953
#LI-DNI
Test Centre Administrator - Portsmouth employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Portsmouth
✨Tip Number 1
Familiarize yourself with Pearson VUE's testing procedures and security protocols. Understanding the specific requirements for exam delivery will help you demonstrate your readiness to uphold these standards during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles. Being able to showcase your ability to interact positively with candidates will set you apart as a strong candidate for this position.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability on weekends and varying shifts, showing that you can accommodate this will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your attention to detail by preparing examples of how you've successfully managed tasks that required careful monitoring or adherence to strict guidelines. This is crucial for maintaining the integrity of the testing environment.
We think you need these skills to ace Test Centre Administrator - Portsmouth
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Test Centre Administrator position. Understand the responsibilities and requirements, such as customer service skills and attention to detail, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles. Mention specific examples where you demonstrated flexibility, teamwork, and attention to detail, as these are key qualities for this position.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work at Pearson and how your skills align with their mission of helping people through learning.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Test Centre Administrator role.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarize yourself with the exam testing process and security procedures, as these will likely be key topics during your interview.
✨Showcase Your Customer Service Skills
Since this role involves interacting with test-taking candidates, be prepared to discuss your previous customer service experiences. Highlight any situations where you provided exceptional service or resolved issues effectively.
✨Demonstrate Flexibility
The job requires flexibility in working hours, including weekends. Be ready to express your willingness to adapt to different shifts and your ability to work in a quiet testing environment.
✨Highlight Attention to Detail
Attention to detail is crucial for this position. Prepare examples that showcase your ability to monitor candidates and ensure compliance with testing rules, as well as your experience with tasks that require precision.
