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- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing.
- Benefits: Earn £13.37 per hour with flexible shifts and a supportive team.
- Why this job: Make a difference by helping candidates succeed in their exams.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
- Other info: Great opportunity for career growth in a diverse and inclusive workplace.
The predicted salary is between 11 - 16 £ per hour.
Our Organisation Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Oxford.
Your Opportunity
The pay rate is £13.37 per hour, paid to you at the end of every month. Flexible to do either an am shift 7:30-14:00, pm shift 13:45-20:15, lunch cover 9:00-17:00, Sat 7:30-12:15.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Who we are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Test Centre Administrator (Oxford, UK) employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator (Oxford, UK)
✨Tip Number 1
Get to know the company! Research Pearson VUE and understand their mission and values. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills with a friend or family member. Focus on common questions related to customer service and teamwork, as these are key for the Test Centre Administrator role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress smartly and arrive early for your interview. First impressions matter, and being punctual shows that you respect the interviewer's time. Plus, it gives you a moment to relax and gather your thoughts before the big moment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Test Centre Administrator (Oxford, UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Test Centre Administrator role. Highlight any relevant experience you have, especially in customer service or administrative roles, as this will show us you're a great fit for our team.
Show Off Your Flexibility: Since we need someone who can work various shifts, be sure to mention your availability clearly. Let us know when you can work, whether it's early mornings, late nights, or weekends – we want to see that you're ready to jump in!
Be Professional Yet Friendly: In your application, convey your friendly and professional attitude. We’re looking for team players who can create a welcoming environment for our test-takers, so let your personality shine through while maintaining professionalism.
Apply Through Our Website: Don’t forget to submit your application directly on our Pearson Careers website. We review applications daily, so the sooner you apply, the better your chances of joining our amazing team in Oxford!
How to prepare for a job interview at Pearson
✨Know the Company Inside Out
Before your interview, take some time to research Pearson VUE. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Test Centre Administrator, you'll be interacting with candidates regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues. This will demonstrate your ability to create a positive environment for test-takers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding exam security and candidate management. Think of scenarios where you had to make quick decisions or handle difficult situations, and be ready to discuss how you approached them.
✨Highlight Your Flexibility and Team Spirit
The role requires flexibility in working hours and being a team player. Be prepared to discuss your availability and share examples of how you've successfully collaborated with others in previous roles. This will show that you're a great fit for their dynamic team.
