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For Companies At a Glance
- Tasks: Welcome candidates, ensure exam security, and provide excellent customer service.
- Company: Join Pearson VUE, a global leader in computer-based testing with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive pay of ÂŁ13.37/hour and a supportive work environment.
- Why this job: Make a difference in candidates' lives while gaining valuable experience in a dynamic team.
- Qualifications: School qualifications in English and Maths; familiarity with Microsoft Office is a plus.
- Other info: Flexible shifts available; must be comfortable in a quiet testing environment.
Our Organisation
Pearson VUE has been a pioneer in the computer‑based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high‑stakes exams via the world’s most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world’s leading learning company with global‑reach and market‑leading businesses and listed on both the London and New‑York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
Your Opportunity
- You will be required to work a minimum of 8.25 hours per week.
- The pay rate is ÂŁ13.37/hour, paid to you at the end of every month.
- Opening hours are 07:30‑19:15 Monday‑Friday, 07:30‑16:15 Saturday. You will be required to work a minimum of one Saturday per month.
- This is a permanent part‑time role.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life‑changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test‑taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam delivery whilst offering exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check‑in customers/test‑taking candidates.
- Comply with all exam testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
- Perform housekeeping duties such as vacuuming floors and sanitising keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team‑player with availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exam process, therefore we are looking for a friendly and professional team‑player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and be comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and noting details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/test room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now; therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Job
Test Centre Operations
Job Family
LEARNING_&_CONTENT_DELIVERY
Organization
Assessment & Qualifications
Schedule
PART_TIME
Workplace Type
On‑site
Req ID: 22480
Who we are:
At Pearson, our purpose is simple: to help people realise the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world’s lifelong learning company. For us, learning isn’t just what we do—it’s who we are.
To learn more: We are Pearson.
Equal Opportunity Statement
Pearson is an Equal Opportunity Employer and a member of E‑Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
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Test Centre Administrator (Milton Keynes) employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator (Milton Keynes)
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and security protocols. Understanding the specific requirements for exam delivery will help you demonstrate your readiness to uphold their standards during the interview.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in a testing or educational environment. Being able to showcase your ability to create a welcoming atmosphere for candidates can set you apart from other applicants.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the Test Centre operates on weekends and evenings, showing that you can accommodate various shifts will make you a more attractive candidate.
✨Tip Number 4
Brush up on your Microsoft Office skills, particularly Word and Excel. Being comfortable with these tools can be beneficial, as you may need to handle administrative tasks related to the testing process.
We think you need these skills to ace Test Centre Administrator (Milton Keynes)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Test Centre Administrator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, administration, or roles that required attention to detail. Mention any familiarity with exam processes or working in a testing environment.
Showcase Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability clearly in your application. Highlight any past experiences where you successfully adapted to changing schedules or environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam process, security protocols, and customer service expectations to demonstrate your knowledge during the interview.
✨Showcase Your Flexibility
Since the role requires working various shifts, be prepared to discuss your availability. Highlight any previous experience where you successfully adapted to changing schedules or environments.
✨Emphasise Attention to Detail
This position demands a keen eye for detail, especially when verifying identification and monitoring candidates. Prepare examples from past experiences that showcase your ability to notice small details and maintain accuracy under pressure.
✨Prepare for Customer Interaction
As you'll be welcoming and assisting candidates, practice your communication skills. Think of scenarios where you provided excellent customer service and be ready to share these stories to illustrate your friendly and professional approach.
